HP Pavilion DV6500 Laptop - Black screen - 6mths old.

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  • Updated 3 years ago
I have a six month old HP Pavilion DV6500 Entertainment laptop computer. The computer was working fine yesterday and when I turned it on today I received a black screen with no whiting or cursor displayed. I have turned it on and off, attempted to reboot with the HP Recovery Disk, remove battery and plugged it in to recharge. Nothing seems to be helping. Attempts to contact HP support on the phone stated that I'm ringing outside work hours. I have not installed any software and am not running periferral items.

Does anyone have an idea.
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Posted 7 years ago

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I researched this problem, one person stated to remove the computer from external power source and then remove the battery and leave the battery out for at least half an hour, something about residual voltage? I did then, leaving it out for one hour and replacing the battery. After replacing the battery the computer started without a problem. I hope this helps others. Paul.
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Since I reported this problem (11months ago) and then solved it by removing the batteries, the computer has worked without a problem. Actually worked extremely well, I posted my problem for help and later reported how I solved same for the help of others. I am very happy with my HP purchase and don't understand the negativity of some people. I don't agree with some comments that just seem to vent their spleen about computers and HP. I am glad that some people have read this and it has fixed their computers.
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Nashanda Hemmings

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will try out and give feedback
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Eric Suesz

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Paul, thank you! You beat everyone to it. I was going to ask about the battery and whether or not it sounded like any motors were running in that laptop. Glad you figured it out!
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Mohamed

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HI, Suesz's My Name Is Mohamed In Somalia I Have Same Problem The One Who Mentioned in above But I tried To Solve it But Unfortinetly Still the Problem is Standby My HP Laptop is Working But only Screen is Less Brightness When i Connect an External LCD Monitor it Come With Full GUI Is There another Solution about this kind of Problem.?
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madhukar.kshirsagar

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we have same problem removing battery did not help.. Good bye HP forever
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madhukar.kshirsagar

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we have same problem removing battery did not help.. Good bye HP forever
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Anibal

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Check out Mixcatcomputers.com or call in at 321-332-0710
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Hey Eric. I read Paul's note and yours and tried it on a DV6500 that had the same problem. It worked and came back ok. Any clue as to why the screen goes black and won't come back on even if the keyboard or mouse are used? Paul said something about residual voltage. Any update to that? Thanks for any help.

Rich
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Anibal

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This is actually an overheating issue. The GPU tends to lift up off the Motherboard and just needs to be re-soldered down correctly.

Check out Mixcatcomputers.com or call in at 321-332-0710, we do this repair for a little under $135, includes return shipping through out the states
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Mine crapped out too. I had to send it to HP and have my hard drive replaced. it was fried. Overheating i gather, my computer doesn't get hot anymore with this work being done.
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um. maybe i'm an idiot. but where's the battery at on this thing...mine did the same thing.
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I just bought a brand new hard drive for that laptop, it's a Pavilion zv5120.
Windows installed without a hitch, drivers installed without a hitch...
Left it alone for a day...
Started it up this morning to start installing programs and get it set up to actually USE the darn thing...
Same exact problem. Screen goes black. Turn it off and back on, screen goes black after two seconds... not enough time to try to run any diagnostics.
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I've had the same problem with my fully loaded dv1000 laptop ($2,700). HP's history of poor service, coupled with an inferior product and reputation will not let my good conscious purchase anything further from this company.

I had a 3 year full coverage warranty on my HP, and had to send it in for the same problem at least once a year. The last time I sent it in was right before the warranty expired, and 3 months later the entire thing completely quits on me yet again (it won't turn on anymore). The problem is that HP only guarantees their supposed "repairs" for 3 months. Their customer "support" was useless, and I spoke to a supervisor/case manager who was even less helpful than the call center in India.

To anyone reading this, I'd be highly suspect of any "customers" trying to convince you to give HP another chance. In this economy, a business that treats their customers as second rate will not succeed. I forgive you for your ignorance HP, but I will not buy another inferior product from you...and neither will any of my friends, neighbors, co-workers, business associates or anyone I come into contact with. Apparently, there are too many players in the game and HP is ensuring one less.
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Margaret Hu

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I agree that both HP's product and service are simply sub-par. I have had my HP Pavilion for approximately 2 years and have had many problems with it. This dead screen issue seems to finally be the kiss of death. Their customer service phone reps are nothing more than salespeople trying to get you to purchase an extended warranty. They are absolutely unhelpful and useless. I will never buy an HP product again.
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Margaret Hu

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I agree that both HP's product and service are simply sub-par. I have had my HP Pavilion for approximately 2 years and have had many problems with it. This dead screen issue seems to finally be the kiss of death. Their customer service phone reps are nothing more than salespeople trying to get you to purchase an extended warranty. They are absolutely unhelpful and useless. I will never buy an HP product again.
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beefxtreme

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hp is sad i built my desktop computer from parts and haven't had a problem in 7 years but i got two new hp laptops that won't boot does that mean i can build a better computer than a big computer corp.? poor hp?
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joe maloney

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Hewlett Packard is a company on the slide to irrelevance. Their culture of harshness and internal versus external focus (hey, remember the customer without whom you would not exist???) suggests they only want to sell hardware not service it. They are the worst.
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joe maloney

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Hewlett Packard is a company on the slide to irrelevance. Their culture of harshness and internal versus external focus (hey, remember the customer without whom you would not exist???) suggests they only want to sell hardware not service it. They are the worst.
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rwhite5

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The same thing happened on my dv2000 and it was only like 3 months old... after getting very angry with my brother (because i thought he broke it) i took it to best buy where i bought it and they said the back light burned out on it... the back light i guess is what projects the color to the screen. Since i bought a warranty from them they fixed it within a week..
No warranty=Big problems
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fosg2000

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i can fix the back light, for cheap , PM fosg2000@gmail.com
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chris

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hi i had the same problem. tyr to open the computer starting for the bottom of the computer and whene you open it than just simply clean it with a air commpressor or anything that contains pressurised air. put it back together. if that doesnt work than i wouldnt know. try taking it too geek squad if it doesnt work.
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LuAnn Hafler Benbow

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I had the same thing happen to me the first part of Oct of this year (2009). I had it sent back to HP and they replaced the motherboard and the ram. It worked fine when I got it back, until last night when it did the same thing. I have taken it back to Best Buy and they have returned it to HP...don't know what they will say this time.
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Jim

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It is becoming increasingly clear that, even under the best circumstances, 'free' repairs/replacements, etc., your frustration with HP laptops will continue. As I indicated in my letter to HP's CEO, Mark Hurd, I have a running Dell PC that is over eight years old and I have never experienced the frustrations I have had with this dv6700 HP laptop - it is now a very pretty, large, paperweight!
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l.lohani1983

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my dv6602au laptoop restarted again and again automatically.Always power on and then shutdown no system boot always black screen shows my hp service seexperience is very poor plz help me
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Tom Wentzler

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I have had a HP laptop for 3 days, screen went black as all of you have described. Called HP, said they will fix it for $139.77. Really a pain, as I have loaded a host of programs like Adobe CS6 that have a counter; e.g. if I have to reformat, then have to convince them... where does this end?
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Anibal

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The reason for system constantly rebooting on you is because there is a short on the Motherboard. Mainly caused by overheating. A typical problem with these HP systems.
Check out Mixcatcomputers.com or call in at 321-332-0710, we do this repair for a little under $135, includes return shipping through out the states
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Jim

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Welcome to the HP experience. HP is obviously NOT the same company that used to make reliable products!

We have two problems, one much like yours. Have an HP all-in-one that recently quit under warranty. HP fairly quickly sent us a 'refurbed' unit. Good deal, until it failed to work out of the box! Issue still not resolved.

Other problem is with the laptop dv6700 I had built by HP on their web site for use by my granddaughter. Long story short, after months of frustration over the phone with HP techs troubleshooting this thing, it finally went to dark screen mode and will not boot beyond that - though the mouse still works, if you like watching the arrow cursor move. A self-inflicted problem occurred when my grandkid's other granddad took the machine home to try to get it to boot up. By the time he discovered it was not going to work and returned the thing, it was now 19 days out of warranty.

After having further conversations with HP tech and managers who only offered 'pay' to repair services, I have since mailed Mr. Hurd a personal letter describing this issue. HP, not sure about Mr. Hurd, received that letter on October 7, 2009; I have yet to receive as much as a courtesy reply.

My understanding is that HP had/has problems with their dv model laptops. Failing any resolution, I am looking for others in similar situations to pursue a possible class action lawsuit.
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Ed Stevens

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My name is Ed from Columbus. My HP's screen is totally black until I apply pressure to the screen. It only makes half of the screen display an image after that. I'm going to take out the battery like Paul and pray that it solves the problem.
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Monica

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Jim I agree! I have four, yes four HP DV laptops that all have this type of issue, all bought around the same time. Class action sounds good to me if you will let me know I'm on board. Email at monicaaj2000@yahoo.com
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Whitey

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I suggest you run the diagnostics in the BIOS. The diagnostics only check the memory and hard drive, but that was my problem. The Hard drive. I had the black screen and mouse cursor after boot up. Never went to Windows, just passed the BIOS booting. So press F10 when HP screen shows up and go to diagnostics by using the arrow keys; left, right, up and down. All HP Laptops since 2003 have this feature. Fortunately my machine, a HP X16, is under warranty for 10 more days. Hard drives do go bad friends and the blame isn't with HP for that.
Good Luck to all! Happy Holidays!
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Andrea Kim Mercado

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my hp pavillion laptop model dv2000 is also having the same experience and it is out of warranty. i bought it last april 2008. 1 year later, months after the warranty, my laptop got the same problem. i brought it to HP center and they repaired it, also, i payed for it and it was so expensive. then this year, 2011, it happened again. please help me to resolve this problem. it's always been my laptop. the screen is black but the lights were on and the machine inside is running. this is always our problem. please i need help.
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Andrea Kim Mercado

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my hp pavillion laptop model dv2000 is also having the same experience and it is out of warranty. i bought it last april 2008. 1 year later, months after the warranty, my laptop got the same problem. i brought it to HP center and they repaired it, also, i payed for it and it was so expensive. then this year, 2011, it happened again. please help me to resolve this problem. it's always been my laptop. the screen is black but the lights were on and the machine inside is running. this is always our problem. please i need help.
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Jim

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Paul: If that thing is still under warranty, my recommendation is to attempt a return for refund action! Try to find one not made in China (getting almost impossible). From all indications, these HP laptops are currently designed by terrorists. . . .
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Jim

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Sorry Paul, previous comment meant for Ed Stevens. Actually, applies to anyone having purchased any HP product.
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I bought an HP Pavilion 9700 Laptop in Jan '08 from Officemax.

Starting from yesterday, my screen doesn't work. I need to connect it to a monitor to see my work.

Could you help me fix this problem? I tried to open / close my laptop many times, but the screen won't work.
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I spoke to their support, and it will cost me $394 to repair this issue.
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Anibal

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Check out Mixcatcomputers.com or call in at 321-332-0710, we do this repair for a little under $135, includes return shipping through out the states
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Anibal

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Check out Mixcatcomputers.com or call in at 321-332-0710, we do this repair for a little under $135, includes return shipping through out the states
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rozario

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all:

i have similar or perhaps same problem. at this point my concern is simply to recover my personal data. I have Windows 7 (just upgraded recenlty). Does anyone know how i can get the data out. If i buy an adapter, hook it up to another pc, will i be able to view windows 7 file structure and go to specific folder? Looking for easiest way to recover the data.
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george

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I have two hp pavilion laptops with the same problem (black screen).
hp sucks
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shelli

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I two have 2 HPs. The 1st one went black after about 1 1/2 years of no problems at all, I took it to best buy to qeek squad, they said the monitor was gone and the mother board cost more to replace than what it costs for a new one. So i bought a new one. Less than a month old, black screen. I called HP. they had me power off, unplug the power cable and remove battery. then hold down the power button for 40 seconds. Put batt back in and plug power cord back in. and quess what it works! So just for fun and luckily I hadn't thrown away my 1st one, I tried the same 40 sec. trick and yup, you quessed it, works fine now! So give it a try. It sure would of been nice if the computer techs would have known this before I spent another 600 dollars on a new one.
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Claire Johansson

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im actually leaving a comment about shell's reply, i had the same problem, black screen, did what shelli suggested and now its booting up without problems!! Thanks Shelli!
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Anibal

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Check out Mixcatcomputers.com or call in at 321-332-0710, we do this repair for a little under $135, includes return shipping through out the states
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Whitey

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I suggest you run the diagnostics in the BIOS. The diagnostics only check the memory and hard drive, but that was my problem. The Hard drive. I had the black screen and mouse cursor after boot up. Never went to Windows, just passed the BIOS booting. So press F10 when HP screen shows up and go to diagnostics by using the arrow keys; left, right, up and down. All HP Laptops since 2003 have this feature. Fortunately my machine, a HP X16, is under warranty for 10 more days. Hard drives do go bad friends and the blame isn't with HP for that.
Good Luck to all! Happy Holidays!
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Jim

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Sorry Whitey, been there, done that. Any hard drive that dies in one yr or less is certainly an HP problem! Hard drives in these discussions are 'rarely' the issue. HP's issues are with their motherboards and non-existent customer service! You can continue with the HP experience, everybody I know sees the HP logo as something to avoid at all costs, and no longer considers HP as a company to do business with! My son is currently waiting for the third (3rd) refurbed, all-in-one, unit from HP - the two previous replacement units failed to work out of the box! As CEO Mark Hurd "should" say, a great company does not send out 'refurbs' for products under warranty - and, if a refurb is the ONLY alternative, SOMEBODY at HP needs to have their fingerprints on that unit verifying that it operates prior to shipment!!!

Sorry Charlie, as the saying goes, fool me once, shame on you; fool me twice, shame on me. . . .NO MORE HP PRODUCTS CONSIDERED HERE!
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Lee Oliveira

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I have just about the same problem. HP DV9910US. Less then a year and a half. not covered in the HP extended warranty. Black screen. Will work if connected to external monitor. Called spoke to someone in East Japeepee. Worthless. Hope somthing gets done about this problem. Im still trying to get help.
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shelli

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I two have 2 HPs. The 1st one went black after about 1 1/2 years of no problems at all, I took it to best buy to qeek squad, they said the monitor was gone and the mother board cost more to replace than what it costs for a new one. So i bought a new one. Less than a month old, black screen. I called HP. they had me power off, unplug the power cable and remove battery. then hold down the power button for 40 seconds. Put batt back in and plug power cord back in. and quess what it works! So just for fun and luckily I hadn't thrown away my 1st one, I tried the same 40 sec. trick and yup, you quessed it, works fine now! So give it a try. It sure would of been nice if the computer techs would have known this before I spent another 600 dollars on a new one. ( Delete or Edit) The new one is a g60 and the older one was a pavillian and the same 40 sec. trick worked on both. Give it a try.
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LuAnn Hafler Benbow

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Just got my DV2500 Special Edition back for the second time in 6 weeks. Both times they replaced the motherboard, luckily mine was under warantee. You can demand to speak to an English speaking person in the US. Supposedly they are required to transfer you.
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LuAnn Hafler Benbow

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I never lost any of my information from my laptop either. Best Buy tried to pressure me to give them $100 to save it for me, I just used the money and bought an external HD and did it myself.
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Ian

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I have a DV6700 with the black screen of death. I've narrowed my problem down to when i connect my AC power cable up to the notebook. I can start my notebook on battery works fine, until i connect the AC power cable, black screen of death.
Anyone have any ideas?
Just found the purchase receipt, lucky me i have a 3 year warranty.
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sandip

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shine a light on the screen and if you can see your stuff like a background or icons then it might be the backlight inverter. i've replaced mine and it worked for several months and did it again. i'm gonna buy another one from ebay they are cheap. i think that this is a common problem. i just went and looked and i have a dv1000. i hope this helps someone. the part on mine is located behind the plastic border around the screen and is easy to replace.
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Xerxes Mills

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to fix this problem you are to remove the battery, put in the power cord, wait for a couple of minutes, remove the power cord, press and hold down the power button for 30 to 60 seconds, plug the power cord back in, and press the power button. if this works, shut down the computer, put the battery back in.
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hobointhedesert

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Thank you Mr. Mills this fixed my son's black screen on his laptop
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Collin Nuss

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It goes to regular screen, to black ,like really fast.. then sometimes if i hold the laptop still it stays regular screen? I am getting frustrated w/ HP! I just had a battery problem and had to get a new charger and battery
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Jim

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You should only be confused as to why you continue doing the HP shuffle? Dump the frustration, buy anything else. . . .
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Tim Weller

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I pulled the battery out and disconnected the power. I let the computer rest for a half an hour as you suggested and it now works once I put the battery back in. I am interested as to the root issue or understand the issue.

I always wondered if it was due to the computer overheating but it could be a sensor that shuts down the display to prevent damage??? I don't know but I am still going to continue the search.

Thanks again for the help.