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HP Pavilion DV6500 Laptop - Black screen - 6mths old.

I have a six month old HP Pavilion DV6500 Entertainment laptop computer. The computer was working fine yesterday and when I turned it on today I received a black screen with no whiting or cursor displayed. I have turned it on and off, attempted to reboot with the HP Recovery Disk, remove battery and plugged it in to recharge. Nothing seems to be helping. Attempts to contact HP support on the phone stated that I'm ringing outside work hours. I have not installed any software and am not running periferral items.

Does anyone have an idea.
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  • I have HP Pavilion DV6000 laptop.The laptop was working fine yesterday and when I turned it on today I received a black screen with no whiting or cursor displayed. I have removed the battery and power cord than press the start key arround 30 seconds after that i install the battery and press the start key now laptop is working properly..
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  • That is a factory issue, mother board problem. I can fix that for $200, return shipping included. Contact me at rmelo84@gmail.com
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  • I have just been sat in the park working in the sun but my laptop battery died. On this ground, I can justify buying a high capacity model.

    Does anybody have any specific recommendations (cheap/good service) for a good place to buy a laptop battery for my acer aspire one. I have seen various models on ebuyer and amazon but this is the extent of my search so far.
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  • I’m happy
    I just had this problem today, tried removing/replacing the battery, didn't help. Then I saw the posts about leaving the battery out for at least a half hour. I was skeptical but tried leaving the battery out for about 45 mins before replacing it. It worked!
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  • I have a twist to the black screen, My son dropped his HP entertainment Laptop while in Germany any the screen looks fractured behind the glass. How can I access remotely when I can't see what it's doing? I hooked to a Dell monitor using the 15 pin connection but the monitor stayed black...Please help me recover files and pictures...Thanks, Mike
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  • Hi, I'm also having problem with my HP TouchSmart tx2. It's screen just turned black. I cannot boot from the cd, it's not being read. I tried removing the battery for an hour and replaced it but still nothing's working.. What should i do???

    Thanks for those who will reply :)
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  • Hi to all. I'm having a problem with my HP laptop. It's screen just turned black. It can't boot from any cd. I also tried removing the battery then replacing it after an hour. What should i do?
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  • Hi
    This is Deepak from Bangalore, India
    I have the identical problem too.
    It happens that..yesterday is used my laptop for 1 hr and I switched it off before sleep. Next morning when I got up and opened it there was no signal and screen was gray coloured. I could listen the sound of login (usig finger verisoft id) but after restart the screen it became complete black.
    And this is second time (today morning) I encoundered this stupid problem. Last time I got it repared by changing one"IC" component from the motherboard. but it stays for just 1 month. This is happening from this 3rd year and there was no such problem b4.
    I think You can try with looking for that IC problem. there is no other way or problem possible.
    Hope it will help
    Deepak

    And one more thing you can do that-you can check VGA connection (in the left side of the laptop),with external desktop monitor,it will work fine and use it for temorary solution to recover your data, but please handle it care fully and do not detach or switch off desktop monitor power switch when laptop is in the process of 'shut down' coz it kills the VGA connection point.
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  • I’m help
    is there some thing to do with the white screen my problem is its not black its white on my screen need help ............
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  • I just ran into this problem 2 days ago. Our DV 4 worked perfectly up until then. Now, I power it on, the "HP" logo black and white screen (with the "F10" for diagnostics appears at the beginning in the lower left corner of the screen) ...lotsa steady whirring and powering on noises...then it just never goes to Windows Vista....just stays on a black screen. Also, normally, to power the laptop off, I hold down the Power button. In this case, I simply tap the power button and the laptop shuts off with a click. Seemed like a capacitor overload problem.

    I went to HP's help forum, no luck there. Tried the google suggestions...take out the battery, let it rest, hold the power button, run the F10 diagnostics on the hard drive....nada...zip. zilch.

    I finally called HP technical this morning and got some guy in another country (of course) who basically told me the laptop was out of warranty (we've had it less than 2 years) and that if I wanted to get help on the issue, I would need to sign up for an extended warranty.

    I informed him of the "black screen of death" problem, and that this is plastered all over google. There's even a class action lawsuit going on now against HP over this issue. He said he would get his supervisor on the line. I waited 15 minutes...he kept coming back on telling me it would just be a few more minutes, (a lot like the used car salesman who keeps telling you he's trying to check with his "manager" on the sale price or option of a vehicle during negotiations).

    My wife and I bought 2 HP's in the last 2 years. We were really impressed with their performance and price, especially with the one that just died. Now I find out this is all due to an HP engineering glitch they refuse to acknowledge.

    So apparently, they're totally COOL with ripping off hard working people and not just that, but lying to them in the process when they call with the inevitable problem created by said glitch.

    It's amazing to me how many companies get away with this now. A Known problem, thousands of people are having it, the techs get 500 calls on it a day, and the company is simply allowed PAY people to LIE to it's customer base again and again to avoid shelling out repairs or money for a problem THEY created and charged people FULL price for. To add to the frustration, the system is so convoluted and big, most people just give up in frustration and hang up.

    "Well...another $1000 down the drain I guess."

    Honestly, dealing with this system (which is set up to make you give up) is SO frustrating, I can almost let it go, ...because I already know pursuing this will be so horrificly stressful, I honestly don't know if it's worth the time and frustration.

    And HP will go on and on and on. Yeah, I'll never give them my business again, but they'll just keep ripping people off like so many other companies because they're so huge now it won't matter. Plus, by the time they acknowledge this problem (if ever) their CEO and share holders will have LONG ago taken our money to the bank and spent it.

    Customer service for companies like HP no longer exists. It's just another lying face that creates an infantry line to protect the corporate greedsters from having to deal with REAL people like you and I that were defrauded and ripped off. And it's not the exception to the rule, it's EVERYWHERE now, and it's just pissing me off.

    And don't get mad at the poor foreign tech or service rep on the other end of the line. He gets paid 1/3rd of what you do to take crap for something he didn't even instigate. Companies like HP not only pick out of country telephone reps because they're cheaper, but because of the cultural and language barriers. You're RARELY going to be able to empathize with a person who does not speak English as a first language. Complexity is simply lost in translation. And I'm not talking about technical knowledge, or knowledge of English diction, I'm talking about understanding what someone is REALLY saying to you. Like when you're on the phone with "Sue" in service from Texas, and you're begging her to make an exception to a horrible situation her company has put you in, and she "gets it" because she's had a similar problem, similar circumstance...similar product in hand. ...and therefore, she actually goes the extra mile. That's NOT going to happen when you're talking to some poor guy in India pseudo named "Frank", who may be perfectly intelligent, has solid English skills, but no real cultural or contextual understanding of what you're saying! Companies like HP KNOW this. It makes it easier for them to say "NO" to anyone by just creating a company byline or standard rule set and an army of people who who just read from a script in a language other than their own primary. "Frank's" not going to make an exception or bend company rules because he's never going to fully understand how to read between those lines and empathize with you (unless you're really lucky, and he was raised in the states, understands corporate greed, has had a taste of our cultural dialogue, practices, etc). The same would go if you or I had to take calls for customers in India. There's usually a missing link there in the communication.

    It's a shame. A crying shame what's happened to businesses in this country. If anyone's got a good line on a GOOD, RELIABLE Laptop brand with EXCELLENT, back you up customer service reps, please let me know. After this fiasco, I'll gladly pay the premium if I KNOW the service will be there.

    ...and I really don't think we're asking for a lot here people. Just basic service and respect from the corporations we invest thousands in their products from. It's all anyone can ask really.
    • Ben, your 'rant' is interesting:) You like many others are late to the party. Scroll up and read my reply to momdefutbolnut - by exchanging that HP Frisbee to a computer shop building me a new pc, I ONLY lost $1,000 of my $1200 laptop; however, I saved 'priceless' peace of mind and tons of frustration. RUN, do not walk away from anything HP, including free (NOT) repairs!!
    • Ben, your 'rant' is interesting:) You like many others are late to the party. Scroll up and read my reply to momdefutbolnut - by exchanging that HP Frisbee to a computer shop building me a new pc, I ONLY lost $1,000 of my $1200 laptop; however, I saved 'priceless' peace of mind and tons of frustration. RUN, do not walk away from anything HP, including free (NOT) repairs!!
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  • to oll
    hp black screen
    that problems come from nvidia video chip set, this laptop have a problem with cooling this video procesor.
    it is not enought to make reflou to the chipset the problem will com out again and again until the chip set brake down
    for any problem please contact me on yahoomesenger or skype my id is
    mihailmanea@yahoo.com or the same on skype
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  • Many HP laptops have the Nvida chipset problem, if you laptop gets very hot underneath thats a clue to you having the problem. The best test is wrapping your laptop up in a towel and let it overheat for an hour or 2, and then try turning on and if it comes on thee is a very good chance you have the nvida problem.
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  • i noticed the class action litigation posted by Tre. I have a hp pavilion dv6500 that isnt posted in the litigation but i have a NVIDIA geforce 7150m / nforce 630m graphics card and i have the same problem as all of these ppl.
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  • I’m :p
    i just turn off my laptop for 2-5 mins put it on a wood surface(flat surface if you dont have it) prevents it from overheating and having this problem^^
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  • I have had this to happen to 2 laptops in 2 years and I have been told that the ribbon wears out from closing the lid up and down. I am going to buy the I pad next. No more laptops for me if they can't with stand opening and closing
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  • I just had a HP Pavilion dv6500 entertainmnet laptop that the screen would come up for just a few secounds then go blank. I noticed if I put the lid almost all the way down and lifted it up the screen would flash the go black again. Some times it continued to work until I closed the lid then it was just the same thing over again. I took a permament magnet and waved it over the area of the magnetic lid switch (located on motherboard). The screen would flash on then off but I found if I did it enough the screen would come on and stay on. Because this is an older computer I just removed the magnet behind the screen bezel on the left side. Now all you have to do is put the computer in sleep mode before you close the lid. So far once I got the switch to make contact and took out the magnet to keep it from changing it seems to work ok. I tried to find someone that may have the switch but to no avail.
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  • There are 2 simple solutions.
    1. Drain Battery - this normally fixes it.
    2. Clean screen connectors

    Get detailed instructions Here!
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  • Now it's very claire that's hp it sucs so now bye hp to the hhhhhhhh and we'll buy DELL the best in the market now
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  • I’m Fed up with HP
    My laptop is now starting to do this as well! Black screen and I can't do anything. Today it was a white screen?!
    HP laptops are badly designed, I mean, just look at what you have to do just to clean the fan: https://www.youtube.com/watch?v=OpCJzd...
    I'm SICK of HP and will NEVER go for this brand ever again!
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  • what is this hell HP people wasting money on this hp product and HP support are deaf to listen and support. Truth is that hp is just making fool the people while they are very poor quality products, hell on hp i will never gonna buy any hp product i have brought new laptop which ran only 4 months. bull shit hp
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  • Wow same problem here, battery fix doesn't work and battery also died one year to the day warranty expired. Computer is useless with black screen! I gave it to a friend who fixes computers and he thinks it's the video cable.
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  • Hi check out Mixcatcomputers.com or our YouTube channel under Mix Cat Computers, we do this type of repairs for a little under $135 - $150, depending on the type of Motherboard that is in your system. You could also call in at 321-332-0710
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