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I’m annoyed

HP Pavilion DV 6000 Motherboard failure

HP Pavilion DV 6000 motherboard needs to be replaced - HP support totally sucks - said to go to Best Buy - called Best Buy - they can't do anything unless the notebook was purchased from them - it was purchased directly from HP - how can I get the motherboard replaced. I purchased this notebook for my parents in MI and I am in CA so I would really like it to be easier for them than it has been thus far.
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  • This reply was removed on 2010-07-08.
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  • I’m frustrated
    HP Sold Faulty Laptops, Claims China

    http://www.tomshardware.com/news/hp-p...

    Recently we reported on a YouTube video showing a Chinese HP consumer smashing his faulty laptop at a local HP store. The destructive behavior stemmed from a long string of motherboard problems that extended past the warranty. Rather than shell out money to fix the faulty laptop, he chose to give it back to HP in pieces.

    At the time, China's General Administration of Quality Supervision, Inspection and Quarantine said that it was looking into the situation as well as many other complaints filed against HP. The government watchdog has now determined that HP was indeed selling faulty laptops, naming "faulty video cards" as the source of overheating and eventual hardware crash.

    According to Reuters, the affected laptops include HP Pavilion DV2000 and Compaq Presario c3000 models. The findings also listed six models--including the HP 541--that had problems with screens going black. The Chinese watchdog added that HP failed to follow rules to protect customers with "three guarantees" of a refund, replacement or repair.

    "HP acknowledges the findings of the AQSIQ," HP said in a statement. "We are working on a detailed action plan to ensure all points are addressed and will publicly outline this plan soon."

    China's AQSIQ said that it submitted the findings to the Ministry of Industry and Information Technology and the State Administration for Industry and Commerce. All three parties are now monitoring HP's activities "to ensure that it complies with China's consumer protection code."

    Maybe Mr. Laptop Smasher will finally get a new, well-deserved laptop out of the whole ordeal.
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  • I’m frustrated
    Summarizing the Nvidia problems with laptop chips overheating

    http://news.cnet.com/8301-13554_3-100...

    Last month Nvidia disclosed that due to a manufacturing flaw, some of their laptop computer graphics processors and chipsets are overheating and failing. This is a brief summary of the story for those that missed it.

    All of the flawed processors and chipsets are not failing but the frequency of failure is unclear. Nvidia put it this way:

    "Certain notebook configurations with GPUs and MCPs manufactured with a certain die/packaging material set are failing in the field at higher than normal rates. To date, abnormal failure rates with systems other than certain notebook systems have not been seen."

    The day after the announcement, Humphrey Cheung at tgdaily noted that "significant quantities" of Nvidia chips are overheating and failing.

    Two ways that failures manifest themselves are not being able to start the computer and, of course, a blank screen. Dell said that failure symptoms include multiple images, random characters on the screen lines on the screen. HP lists not detecting wireless networks as a sign of failure along with the wireless adapter not appearing in the Windows Device Manager. They also note that if the "battery charge indicator light does not turn on when the battery is installed and the AC adapter is connected" it may be due to this Nvidia problem.

    The problem has existed for a while. CNET blogger Brooke Crothers says the HP knew about this since November 2007. At The INQUIRER Charlie Demerjian wrote about this problem back in April of 2007. Last month, Mr. Demerjian offered a fascinating explanation of what's going on in his article Nvidia plays the meltdown blame game. In it he says "...this problem hasn't cropped up in desktop parts yet, but it most assuredly will."

    Today, the Wall Street Journal had a story about dissatisfaction with the way Nvidia has dealt with this issue, Chip Problems Haunt Nvidia, PC Makers. The article notes that "Nvidia hasn't recalled the affected chips or identified which models have problems." Nvidia's failure to publicly identify the problematic hardware, strikes me as inexcusable. According to The INQUIRER, All Nvidia G84 and G86s are bad.

    What To Do If You Are Affected

    The solutions offered by both HP and Dell boil down to running the fan all the time to prevent the Nvidia hardware from getting too hot.

    Both companies offer a BIOS update. HP seems to have an updated BIOS for all affected machines, Dell has one for 10 of their 15 affected models.

    A very different perspective on the BIOS update is offered by Charlie Demerjian in The INQUIRER:

    "If you look at the HP page, the prophylactic fix they offer is to more or less run the fan all the time. Once again, for the non-engineers out there, fan running eats a lot of power, so this destroys the battery life of notebooks. Basically, people bought a machine with a battery life of X, and now it is Y to prevent meltdown from a bum part. It doesn't fix anything, it just makes the failures take longer, hopefully past the warranty period, at a huge battery life cost. Fire up your class actions people, you got shafted."
    *********************************************************************************************************

    Seems like issue is with Graphics card that sank HP reputation with it.
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  • I’m disgusted
    You can add me to your list of perspective clients if you get this off the ground. At [personal information redacted]. Until then I am going to buy another motherboard, fix and repair as back up. I tell people everytime I go into a brick and mortar store my sad HP experience.
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  • I’m Sam
    I am a PC Technician out of Dover, OH and I have had multiple cases where people have brought me faulty HP's. I have done several diagnostics on them and always come to find that it is the motherboard. Something should be done about it. Replacing a motherboard is costly. Being a PC Technician I see alot of the same brands and styles of computers come through my office door. Stick to Compaq, Gateway, and in some cases Toshiba, they really have the market. Don't buy HP or Dell!

    If you have questions about your laptop or desktop, feel free to conctact me and I will try to help you to the best of my knowledge. Thanks

    Contact:
    [personal information redacted]
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  • I’m frustrated
    I have a DV6375us and I have had so much trouble with it.

    I hear that NVIDA has been found guilty
    http://www.engadget.com/2010/09/30/nv...

    I am going to take out a small claims in court, so can anybody please bring me proof that HP knew about the problem when they sold the laptops in 2007!

    my email is [personal information redacted]

    For sure I will never buy HP!
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  • THIS IS NOT A MOTHERBOARD PROBLEM. My dv6140 has been completely fixed by “The PC Pitstop” for $75.00. Here’s their website: http://www.AvonPcPitstop.com. They “reflowed” the solder beneath the GPU, installed small copper plates to diffuse the heat (and threw away the foam crap that was preventing the heat from being dispersed) and replaced 2 of the inferior quality cables that had cracked (because of the heat) and, as a result, restored the audio and mic functions that had been “lost”.
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  • Hp isn't to blame i bet they didn't even know about it. I have an hp Pavilion dv6000 Had the same problem I took it up to TP Computers they said its not hps falt If you want to blame someone blame Acer, Dell, Gateway They all suck They fixed my hp notebook its been 4 years not one problem. E-mail me at [personal information redacted] PS we all have hp computers and love them.
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  • I’m happy
    Best Buy's apparent "fix-all" - you need a motherboard. Right. You know what they say? If all you have on your tool belt is a hammer, all of your problems start to look like nails.

    This is a problem that needs to be dealt with properly. Internet searches will turn up a bunch of "how to" videos. How to... destroy your laptop that is. Many people are using hair dryers, heat guns, cigarette lighters (I'm serious!) and other household appliances to "fix" their HP laptops. These silly remedies may even work - but only for a short time. You don't want any of these items in your tool belt! You might as well use that hammer and get it over with! The damage that you can cause by doing these things can be permanent.

    Some people have figured out that if they put pressure on the GPU - that it will start working again. This is very bad to do,because it can damage the delicate die on the chip (bad), or the BGA pad itself (even more bad!)

    Another important thing to remember is - these systems failed because they ran too hot. If you don't do anything to prevent them from overheating again, it's only a matter of time before you experience another failure.
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  • i own a computer store in Washington i have seen 30 to 40 of the hp dv 2000 dv 6000 dv9000 and the new dv7,hp they knew about the motherboard trouble a long time ago,they said that they sent emails to people,but everyone i have talk to never revived any email from hp at all. the board starts to have wireless trouble then the motherboard chip set starts to fail then the video chip fails then the system wont boot.this is not right hp has drop the ball, i would never tell anyone to buy a hp anymore. there warrenty is great within a year but you go 1 year and 1 day even if they know the boards are bad, to late it will cost you 500.00from hp.. i think they came out with a better board for 600.00 or 700.00 hp if you read this take care of your mess and do it right at no charge to these people who trusted your company! i know you are loosing customers.due to this matter..thank you..tim lawhead
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  • To All:
    There is a class action lawsuit against NVIDIA for this failure. Go to the below website as the hearing is on 20 December to sign into this. Thanks.

    http://www.nvidiasettlement.com/index...
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  • Is there any way for non US-residents, who did buy their HP laptop with these problems to particiapate in this settlement action?
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  • this hp dv6000 sucks i had the same problem with my motherboard and they told me i rather buy a new than fixing it because it cost almost the same price this is very annoying
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  • Is theere anyway i can still join a lawsuit? if anyone knows a present lawsuit please email me. seantejani@aol.com. I have an hp dv6000 i bought from circuit city 2 and a half years ago, and i have the recepit. please someone give me some hope lol.

    email: seantejani@aol.com
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  • I had a Compaq hp laptop and one day it wouldn't turn on and I tested the charger and that was working fine. When i took it to get repaired they said the motherboard had failed and it would cost £250 to be repaired as it was 6 days after the warranty!! This was the second time I had taken my laptop to be repaired within 1 year. After arguing that the laptop should not fail for no reason after only a year, I was told that to get a "free repair" I would have to send the laptop to an independent engineer so that he could write a note explaining whether it was a defective machine which it turned out to be. I did exactly what they said in order to get a "free repair" I sent the note to the head office and when I did not get a response it took a few days for me to get through to them. After all this, all they could offer me in compensation was a £200 voucher for a new laptop as I chose not to pay for a motherboard for a machine that may just break again.

    With this voucher I bought a Dell laptop costing £500 plus £200 off the price. But it's still fustrating after all the trouble I still had to fork out £300 for a new laptop and the staff are helpful until the warranty runs out, then they turn into cash grabbing vultures and I spent hours chasing them up after they constantly promised to ring me at certain times on certain days.

    I cannot believe they expect people to pay so much money for a motherboard that just breaks for NO REASON after just one year.
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  • i have had the same problems with this hp lap top and lost all the music that i had composed and written. when i took it to a repair center in canton oh. they told me that they could fix it for 250 dollars and it would only take 3 days. two weks later the co. informed me the mother board needed to be replaced and it would be done in a week. one month later and 300 dallars later they told me that the lab top could not be fixed but they saved all the programs and files on a new desk top and this would cost me another 2000 dollars. I told them that i wanted all the info put on my back up drive and said you got to be flipping kiding. no one should have to put up with this kind of business. hp should give us compensation and replace these defective computers. but i would never purchase another hp product again.
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  • I’m frustrated
    I have spoken to numerous people about my hp pavillion dv6040us. It has been a problem since I took it out of the box. The extended warranty expired and I like everyone else have been told by hp, they cannot do anything for me. I was also told about nvidia problem, but they did not tell me about such lawsuit. I happened to have a couple of minutes at my office today and was surfing about this problem and noticed this class action lawsuit- claim etc. You guessed it, the deadline has passed. What resolve can I get now? I would appreciate any help anyone can offer me.

    Thanks,
    John
    johnvline@yahoo.com
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  • I’m frustrated
    I am having the same situation as JohnnyV003, except mine is a dv6-1100. Same question.... what can I do now?

    Thanks
    Inez
    Scarlettez@hotmail.com
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  • I’m angry on HP
    plssssssss sue them ASAP
    they deserve this
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  • My dv6000 has a blinking blue power light where the adapter plugs in. The battery won't charge and the computer won't turn on at all. Any suggestions?
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  • My dv6000 has a blinking blue power light where the adapter plugs in. The battery won't charge and the computer won't turn on at all. Any suggestions?
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  • I’m pissed
    Hey guys, i would appreciate helping me with an issue. HP dv6845 does not power up when connected to ac adapter. Does not respond at all. It only works when the battery is placed. But the battery cannot be charged. it seems like theres a problem with the ac circuit. (?)how can i confirm that? thanks in advance!
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  • DON'T BUY HP PRODUCTS, THEY REPORT BIG PROFITS AND TOTALLY SCREW THEIR CUSTOMERS OVER.
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  • 1
    I'm running two computer stores in Orlando, FL for two years now.
    In that time period I had maybe two Dells, one IBM/Lenovo, three Gateways for motherboard repair. And HPs... Around 10 Dead HPs a month with unfixable fried boards (reball/reflow won't help).
    That's a lot of business for me, but damn, I'm sorry for people having to deal with HPs flaws!

    OK, my humble advise for those who actually show some interest and do go online to research.
    If you need a laptop for browsing, music, regular dvd quality movies, video chats a la skype, school homework, office documents processing and regular tasks alike, then I'll suggest to go for a Dell Inspiron 1545 (webcam model).
    It's based on intel central and graphic processor, so forget about overheat after 10 minutes of idle :)

    If you'd like some performance enough to pull modern video games, the I'll suggest you to look for an ASUS. I can't provide a certain model, because the specs all vary a lot, all depends on your needs, but roughly, for like 800 bucks you can buy a serious ASUS from ebay.
    Then again, look for a unit based on INTEL CPU, not AMD!!!!
    and don't trust reviews even from trusted websites, majority has no clue how to maintain a laptop properly....

    For all current owners of HPs that would like an advise for their units:
    1. Never leave your laptops on soft surfaces like carpets, beds, sofas, etc.
    always place your units on straight and solid surfaces like tables or counter-tops, so that way you'll avoid blocking the vents and the unit will be able to stay cool.

    2. Take your unit to a local shop and ask for an Operating System reinstallation.
    and don't forget to request Data Backup.
    OS Reinstallation means wiping your hard drive and installing a fresh windows without all the junk software the laptop comes with out of the box.
    one of the reasons to do that is the number of background applications running on your unit. HPs with windows vista run on average 75-80 processes, and a properly reinstalled unit with windows 7 and junk removed, useless services disabled will only run around 40 processes without disabling any features you may ever need :)
    so... twice less system load means longer battery life and less overheat!
    that would extend your HP's life, presuming that it's not critically overheated at the moment.

    3. Never use more than ONE antivirus!
    Long story short - one AV drains resources, two - twice more :)
    Out of all AV's only two proved to be worthy - Kaspersky and ESET Smart Security. Russian and American. Whichever you decide to trust, you won't regret.
    Again, out of all AVs, people how have one of these two installed, never come back with crashed windows... annoying but usually harmless advertisement pop-ups, maybe, but that's a common digital decease around the globe.

    4. If you want to fix your expensive unit taking it to a local computer shop...
    well, there are a lot of profanity out there, so take an old unit in first and ask the techs to optimize it (tune it to it's max performance), and if they're able to make an old fart running fast again, then you can trust them your "beloved" HP :)

    even if you're not in Florida, but need a second opinion on anything IT, feel free to ask: alex (@) geekudirect DOT com
    PS: i don't take money for consulting :)))))))))))))))
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  • I’m exasperated
    Wow! This is INCREDIBLE information! As it stands for me, I too have had the same issue with my HP dv6 overheating...even after babying it with a cooling fan, constantly! But, then it finally crashed once and for all, leaving only a black screen and a blinking cursor light at the top. You know what the funny thing was? My mother, who incidentally bought the HP as my Christmas gift a couple years ago, has told me over and over, that it died because I had too much software downloaded! OK...maybe it didn't exactly HELP the situation but I don't think I CAUSED it, either! OBVIOUSLY, RIGHT?! It gives me great peace of mind to tell her this, too I might add!

    Anyway...I'm highly frustrated now that I read there was window of opportunity in which to have my entire computer REPLACED...and only a few months ago! As a single mother and a photographer, my computer was my LIVELIHOOD! I had countless images on it...some backed up and others, not!...I also had Photoshop and Lightroom downloaded...all were [legal] completely FREE versions...which I can no longer find! That in and of itself is enough to make me want to cry right now!

    If anyone has info on a fix...a class-action...or, just plain ol' words of inspiration...I'll gladly accept! There is something else I'd like to say regarding this matter...something that's HIGHLY important...but I cannot elaborate now but I'll come back as soon as I can and fill y'all in!

    Good luck...I know I'm hoping for a little!
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  • Jennifer, not your fault. My dad bought me my HP dv4 because I had a alight problem with my toshiba. Anywho, he kept saying it was my fault because I had games on it. Pfffft, no. That's not why, I know a good 5 other people with the same problem as my dv4 2045dx. I would advise youth go to best buy and buy a SATA cable for your hard drive. It's very easy to use. Just don't clone your laptop hard drive. Research this online so you can get familiar with removing the hard drive. I hope you have another computer where you can jut copy and paste, or drag your files to. Come back if you have any questions. I wish you luck.
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    • No problem! The cable that I have, I bought it for 30 bucks at best buy. It's called "SATA WIRE 2.5"' It's actually 2.5 inches in length. What this cable does, it enables you to retrieve whatever is store on your hard drive. Since your motherboard is busted, the only replacement for that is a new motherboard. I wouldn't suggest that as the mother boards for your series are faulty. I mean, if you want to get the mother board fixed, go for it, but make sure the person will give you some sort of warranty on the replacement or will return your money if they can't fix it. You can do a google search on how to retrieve the hard drive for an hp dv6 :P it's just so you dont pay someone to do it for you. Do this so you can feel comfortable about doing this yourself.
    • It's not a software problem. The problem is with the Nvidia chipset that those computers use. I have a DV6000 here that has had 2 motherboard replacements in it's short lifetime. Both times, the video chip overheated and fried the power control section of the motherboard (poor design in placement). Since the time to join the class-action lawsuit against Nvidia has passed, we just have to cut our losses. What I suggest is going to TigerDirect.com and buying a refurbished (or new, if that's what you want) laptop from them. You'll spend that same amount of money replacing faulty parts if you keep buying HP.
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  • I’m furious
    Not only am I finding all of this unbelievable, but they still seem to be doing it, which is doubly unbelievable!.

    I bought a brand new DV6 in July 2010, and in the last two days it has become completely unusable due to constant freezing, and just dying with no warning, and then won't switch back on for 15 minutes or so. I am having great difficulty backing it up (before it goes back to HP), because it is just crashing constantly, and they offered me no help on this - just said that there is a good chance they will wipe the disc while they have it!

    I was very fortunate that this happened to me within days of the warranty expiring, but this problem should not be a warranty issue. Any lawsuits - count me in. I am appalled, and will never buy another HP product. In fact, once they have "fixed" it (whatever that means), I will probably put it straight on ebay, and buy a proper laptop - particularly if they have wiped the disc and I have to start again anyway.
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  • I don't know if what really happened for all pavilion laptop specially dv6000 models. I have one before like those models but then after less than 2 years, the mobo goes down. It sucks cause it will cost you a lot to replace that motherboard. Once you replaced that motherboard, most probably it will just last up to less than 2 years coz they just like identical with the old ones. It really frustrating coz HP is not new in pc industry but why did they came up with waste products.

    So, never buy HP pavilion laptops... better go with HP Probook or Elite book.
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