HP Pavilion DV 6000 Motherboard failure

  • Question
  • Updated 4 years ago
HP Pavilion DV 6000 motherboard needs to be replaced - HP support totally sucks - said to go to Best Buy - called Best Buy - they can't do anything unless the notebook was purchased from them - it was purchased directly from HP - how can I get the motherboard replaced. I purchased this notebook for my parents in MI and I am in CA so I would really like it to be easier for them than it has been thus far.
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Nancy

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  • annoyed

Posted 7 years ago

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It is a problem affecting 1 og 7 dv6000. Sue HP for making products that totally sucks.
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gtendler

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hp pavilion dv6 series have defective motherboards...hp should recall
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Catherine Angulo

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My HP dv4 2045dx just went out due to a dead mobo. Came back from service with the new replacement, now the graphic controller was not working. Looks like the mobo must be replaced again. he laptop would just get so ridiculously hot at times. Sucks because I just replaced the battery and charger.
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Hpcustomer

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We Should all get together and fleece hp's bank accounts to get 1000 each back if they complain we should hang them on a tree。。!!
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Bria

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Same thing happened with me. My computer was overheating, there didn't seem to be any power going to the computer, so I replaced the charger. Turns out it was the motherboard and since it was out of warranty Best Buy wanted to charge me $1000 to replace it. Clearly from the research I've done this has happened to HUNDREDS of other people. Someone should build a case against them, I'd join the bandwagon.
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Catherine Angulo

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There is a civil lawsuit against HP fo its faulty HP dv laptops. I hope this helps http://www.sfmslaw.com/class-action-l...
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cuckoo

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I got an HP laptop dv 6253 series in 2007 april. Six months later it started creating problems. I got it for my studies. During my exams it just wouldnt start and it made beep sounds. Since it was under warranty I send it to HP repair centre and they said they had to replace my motherboard. I was shocked, it was a new laptop. I should have asked HP to give me a new laptop. Any way I had my exams and I just send it to them. I got it back after one week.When I got it back my wireless which was working perfectly stopped and I had to send it back again to fix the wireless. It worked fine again for 6 months.Then the same problem reoccurs and by then the warranty expired. I call HP, I get transferred to different people in different countries and I loose a lot of money on my phone. I was frustrated and I tell them my problem and they say your warranty has expired therefore you will have to pay 275 pounds and only then we will repair your laptop. I told them to check my file and that HP had sold me a defective machine which gave me problems from the start.If it was a machine which made the problem for the first time paying the money would be fine but this machine was sent twice to the repair centre during the warranty period!! HP sold me a defective machine and took money from me and wanted to extract more money by means of repairs for the machine.
I said I want to speak to a manager and they said there is no use and told me that I could give my laptop to an independant agency. I dont need them to tell me that. I finally gave my laptop to an independant repair centre. And they found out that the motherboard was never replaced by HP in the first place, they just replaced a particular part. I made the mistake of buying an HP laptop and then when it crashed just few months after I got it I didnt ask HP to replace the laptop. The dv series was not a reliable one and my friends had the same problem too. I just got my laptop in 2007 and I spent a lot of money on it and then I spent 200 for its repair and I have to keep spending as the problem reoccurs periodically. HP IS UNRELIABLE.
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Noemi

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I was just told my mother board needs to be replaced. Would of been three years of ownership in April of this year. Not willing to give HP another chance. Since I can't afford to let it go, I will continue to fight with HP to get my computer repaired. It's just not fair. I only used computer for organizing/editing pictures, surfing the internet, listening to music, and catching up with old shows. No gaming...
(My laptop after pressing the power button briefly lights up (blue lights), but then shuts off. I took it to Best Buy to get my power cord checked and it works fine. I've also tried pressig the power button for 20 seconds and it just repeats the aforementioned (battery removed). They disclosed many customers were coming in with the same complain. They did a diagnostic (no charge) to see if it was the mother board and vioala!

I called the 1 (800) for technical support and I was told I need to pay $99 for a diagnostic, plus repairs.

Purchased: April 8, 2008 from Best Buy

Product: HP Pavillion dv 6700 (dv6815nr)

s/n: CNF81037 JB

p/n: KN831UA#ABA

I heard of this class action lawsuit, my computer is not listed though I'm still going to fight it. Thought I share: www.nvidiasettlement.com
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Nana Joseph

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I am dealing with the same issues with HP. I do believe we should as the consumer file a class action lawsuit against HP for selling defective products. I am seriously looking into that.
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Randy Goss

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mine is dying too i lost the sound card and the video card
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gtendler

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do ripped off consumers have any legal recourse? Obviously there is inherent flaws in the dv 6000 series motherboard production.
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Catherine Angulo

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The motherboard went out on mine. Got that replaced and now the graphics are going haywire, especially when it starts heating up. Im not paying geeks squad another 340+ bucks to get it fixed.
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Try calling one of the following two numbers:

877-917-4380 for the HP Quality Case Managers (generally, you must already have a case on file with them, but they also usually speak English too)

or the Corporate Office

650-857-1501 and politely ask for the Executive Customer Service (if that doesn't work, try the Office of the CEO) - be POLITE and FIRM - aka, sound like you should be calling there

If you still don't get anywhere, try sharing your story with consumerist.com

**I had this same issue with my DV6000 FOUR times now and just had it fixed again, this time, two weeks after my warranty expired. It's a known issue with them and has resulted in them fixing them for free, out of warranty, in many instances (see: http://h10025.www1.hp.com/ewfrf/wc/do... )
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naresh malhotra

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my name is naresh malhotra.am computers hardware technition in MERCURY COMPUTERS LTD. KAMPALA (UGANDA).we sold meny hp pavillion model laptop and same laptop we got back becuse thare is no display and same is powering but after 5secound goes off.we cheack them in said having problame main matharboard witches same having repairebal and same time not..so meny coustomar has brought back laptop in under warrenty .me i dont have eny salution without replacing main matherboar.withes we dont get hear. In my place having hp sercice centre thos piple are refuce to give me salution abaut matherboard.now our all laptop is scrap witches for throing in dustbin. so lpz kindly if eny budy have salution to replace or bey matharboard plz reply............from naresh malhotra mob. 00256711287011
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vaithee

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Another frustrated HP DV6000 owner. The beep and freeze when powered on was happening for a long time for about six months, I would normally work around it but turning the notebook off & on repeatedly. Until yesterday when it never turned on there was no beep. The screen is just a little brigth as soon as I turn it on but dims to black, no "HP Invent" logo or any bootup signs. Now the fan also turns on after about few minutes. I took it to BestBuy they suspect a Motherboad issue and say it would cost $600. I paid about $900 for the notebook like 20 months back.

HP laptops suck. I have a old Compaq presario 5 years now no issues, though.
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jorj

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HP SUX big time.
I have the same problem with my HP DV6000 laptop, motherboard failure after 18 months.
I will NEVER buy anything from HP
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ASmith

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well, in addition to being a programming and a web designer/programmer i am also a PC repair technician. My wife uses an HP dv6000 series. and i use a series of it as well. My system personally i use it for programming and webdesign. I have had my laptop for a bit over 2-3 years now. my wife's own was a bit over 1-2 years. my system is working fine. Just some keyboard and touch pad problems due to soda spilling underneath it. i guess some how it get to the point enough to effect the keyboard/mouse. Keyboard is only effected to where some keys don't work, but most of the keys including which i would use for typing and enter, ctrl and such is working. touchpad is working, where you can slide your finger in it and the mouse move but the buttons on it isn't. On my wife's own the motherboard went down. it just all of a sudden stop turning on. so from a repair stand point it looked like the motherboard wasn't routing the power to the rest of the components of the PC except for the lighting. oh and with my PC my powercord gave up on me and i had to buy a new one

As far as the post above is concern. There's a number of things that could tribute to a motherboard failure. firstly The fans in the PC going out or discontinue working properly. Fried the motherboard.. to prevent this one is advised to buy a PC cooling system. This will prevent the PC from overheating which will avoid frying the motherboard. Also could be throwing down the PC. i'm not saying HP is not at fault. But i am also saying it could be some things because fans might not have been working.
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Leanne

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I am ANOTHER HP customer experiencing Pavillion dc6000 notebook MOTHERBOARD FAILURE.
I purchased my laptop less than a year ago. I treat it like it's gold. I don't hook it up to the internet. The only thing I use it for is watching movies and my itunes. Arbitrarily, the whole computer wouldn't turn on and I called HP tech support only to find that it is the motherboard problem that is commonly happening to many HP buyers.
I called to the HP number above (Executive Customer Service) and asked them why HP wouldn't recall a product that has been known to be so faulty. I got no response, except that buying anything is a risk. There was also no solid answer as to what they are replacing the motherboard with when you send it back for free repair. It is supposedly going to be the exact same part or motherboard that matches your laptop, meaning it will be the same faulty product.
They are also trying to coax you into getting an extended year warranty for over $100, in case it happens again, which is appauling. They are trying to make more money off of their own mistake.

I'm extremely frustrated that I ever bought this computer. I will NEVER BUY HP PRODUCTS again. I feel like the company is completely untrustworthy and if they really cared about their customers, they would refund the money that was spent to buy their KNOWN FAULTY PRODUCTS.
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leemurphy2

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Organizing HP Motherboard class action lawsuit

I have decided to gather and indication of interest for a class action lawsuit against Hewlett Packard. Please email me your name, address and contact phone number if you would like to join my effort in seeking vindication for the faulty products described by HP in the following post:

http://h10025.www1.hp.com/ewfrf/wc/do...

I'm not interested in making money from this, rather I just want to see the company stand behind their mistakes and provide me with what I paid $1000 for, a laptop computer that works. Any reasonable person assumes that a new PC has, under normal use, a life expectancy of 3-5 years; not 1-2 years. I am not paying $300 to have a computer fixed that I did not break. Its well documented that they made mistakes in their engineering process. This is the reason that they extended the warranty by an additional year, but what good is that if you weren't notified and given an opportunity to participate. The company has all customers phone and email address. Think about the number of emails you get from their sales department each month.

In closing, this is nothing more than a big corporation making a decision based on dollars and not sense. Situations like this are exactly what the legal system exists for.

[personal information redacted]

Best Regards
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Noemi

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I'm interested in learning more. Your link is not working. Please adivise.
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Bria

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Hi Lee- Did you end up following through with this? I am having the same issue. My laptop's motherboard failed after 18 months. Ridiculous...
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absyed6

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Hi I am having the same issue. I didn't address it till now. I talked to the case manager and she said that they don't service the laptop anymore. She said she can extend the warranty by 2 years accidental damage if i buy a new Hp notebook. I really need to get this resolved. Please let me know what I can do
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hp hater

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Add one more to the growing list of people with HP Pavilion dv6000 series notebooks gone bad due to a bad motherboard.

If you're interested, I'm detailing the particulars. But since much of it is repeated, feel free to skip to the bottom of this post for suggestions on what we all can do to pressure HP to remedy this.

I originally purchased my laptop at Best Buy in Jan. 2007. Sent it in for warranty service about a year later for minor issues (I had no idea it needed a new motherboard). They replaced motherboard and other thermal units (don't recall the specifics). Two weeks ago my computer wouldn't start up. Went through endless boot loop with nothing coming on the screen. Repair shop diagnosed problem to be bad motherboard. A little more than 2 1/2 years and two motherboards gone bad doesn't sound right. I complained to the 877-917-4380 for the HP Quality Case Managers requesting goodwill service to no avail, even though they admitted 1 in 7 go bad due to faulty motherboards. I also spoke with someone at and was basically told to eff off. After that experience, I contacted another local repair shop and as I described the problem I'm having the guy said "dv6000." He told me this is a known issue and that this model was "built to fail." Basically, HP knows the extent of this and has calculated that it's way to issue replacements or refund customers. I'm not a legal expert, but as one poster suggested, we need to band together to pursue a possible class action lawsuit. I've already contacted an attorney and suggest everyone out there do the same.
By the way, even for those whose computer failed during the extra warranty period, how were we supposed to know that HP extended the warranty. It's not something the local repair shop would know.
I'm asking everyone out there to put the word out to do everything possible to maximize the PR damage and aggravation factor to HP.
I'm listing suggested steps we can all take.

1) Call the 877-917-4380 Case Manager Number repeatedly and don't be rude, but be angry. Let them know that it is not acceptable to have 1 in 7 motherboards fail in less than 2 years. I'd say call 2-3 times a day, and demand to speak to someone else at every turn. Make sure you let them know the personal hardship that this has caused you and how you feel your experience with this computer and how HP handled this has damaged the HP brand name in your mind. If they offer to fix your computer out of warranty for free, fine, but if they offer you an extended warranty on your next HP purchase (that's what they did when I called) tell them that based on this experience you have no intention of ever purchasing an HP product again.
Keep in mind the reason that HP has basically told us to eff off is because we haven't made enough effort to let them know that selling bunk goods and not providing reasonable customer support is completely unacceptable.
We can change that by inundating them with complaint calls. There willingness to step up and either replace or refund us will depend on our ability to generate enough calling volume.

2) Call the Executive Customer Service 650-857-1501, and follow the same steps.
Rinse, and Repeat.

3) Contact the vendor from which you purchased your computer. Keep in mind it's not their fault so don't be rude to them, just make sure they know the specifics of your situation and ask that they forward your information up the food chain. I called Best Buy today and asked to speak to a Geek Squad manager or supervisor. It's important that they know how much damage this has done to HP's brand name.
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cuckoo

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I think there should be a website for victims of HP!!
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aireena.a

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there is. go to hplies.com. my hp pavillion tx2000 is giving me black screen probs after only 1.5 years
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Anita M. Metheny-Smith

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I have had the same problem with my HP. I have an HP Pavillion DV6000 and the motherboard has failed. I called just out of warranty and paid for an additional warranty and was never notified. I called the numbers listed above and found that they don't care what you say and the "extended warranty" ended in August of 2009. I have already made a complaint to the Federal Trade Commission at www.ftccomplaintassistance.gov. I suggest that everyone else do the same. I am personally going to call my attorney and try to get this resolved, however I will never buy another HP product for as long as I live. I would love for everyone to post everwhere they can to not buy HP products.

Anita
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Breanna

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call hp customer service until the end of this month, they are covering the replacement of the motherboard and calling it a service enhancement. call 1-800-474-6836 and hurry up, they are only doing it until oct. 31st!!! they will send you a box to ship your computer, battery and ac adapter to them. you have to get the info off the hard drive or you will lose it. they will repair the motherboard and ship it back to you completely cost free. i just called about mine yesterday.
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ana

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I highly recommend you not to buy HB products at any costs...I bought a laptop and other accessories and they all failed just after the warranty expired, the screen, wireless card, charger started all started to fail one after the other.
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suloch

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Never buy HP products!
Never buy HP products!
Never buy HP products!
Never buy HP products!
Never buy HP products!
Never buy HP products!
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Elisa Jeansonne

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I just found out my HPdv6000 is 11 days out of extended coverage.. Would cost me min of 259 to fix it . Is there a class action suit or anything we can do?
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Chiedu Oranye

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go to nvidiasettlement.com or nvidiasettlements.com
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Kim Gallagher

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I used to LOVE HP, and would have recommended them to ANYONE. They had free customer service, and for years I used them at various offices I worked at. They were extremely helpful, until they went greedy!!!! They use Indian employees who know NOTHING, THEY CHARGE YOU to get no help.

I own a small business and called about my printer which didn't print my cheques from my software program. I was met with a friendly and kind Indian woman who knew NOTING, who kept putting me on hold, and who couldn't spell my own countries provinces, I had to spell everything out to her, one letter at a time, wasting my precious and valuable time and then pay for it???? What a fffffffnnnnnnngggggg joke!!!! I am pissed! We have people screaming for work here in Canada and we have to put up with the cheap labour force who knows nothing?

What company doesn't do this? We are all screwed!!!! LOL
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Alan Gee

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My dv6000 just lost it's wireless connection. I checked Device Manager... gone. Wireless assistant... gone. Thought I did something. Looked online, and saw all the articles about the defective video card/motherboard. Immediately called HP. My "Limited Warranty Service Enhancement" expired in July. It had routinely dropped connection in the 2.5 years I've had it, but I thought it was a glitch, and it usually reconnected after a restart. LIttle did I know that it was a beginning symptom of issues. So even though I've always had a problem, it's too late, and HP wants to charge over $250 to repair something they knew was bad. Shame on HP. I used to only buy HP and refer them to friends, but now I'm not so sure.
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usppk9c

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Had the same problem with DV6000 Motherboard failure called HP customer service assigned my case to a case manager John C who informed me that I was given an enhanced warranty that conveniently expired one month prior to me calling. When I informed him that I called prior and was told to buy an extended warranty . and that the rep that I spoke to did not ell me about the warranty. His answer was They didnt have to notify me and that he would not fix my computer for free. and then he stated that they would repair it for couple hundred dollars. I told him I rather trash the lap top then pay HP one more cent. they sould change their name to SP Shit Product. I am looking into a class action lawsuit.
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Queenpeafrog

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I am too fed up to go into the details of my issues with HP. Just to say I have the same old beep and freeze on my DV6000. If we all persist in complaining loudly, on line, in stores, to friends who are looking to buy, it will make us feel good and help to hit HP where it hurts. I have given up hoping of any more constructive support from HP and have little energy for littigation. I am on a mission now to do all I can to show HP up for the shabby business it is. I have a 10 year old Dell which works fantastically. HP owe me.
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suloch

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Dell laptops and desktops are great. After HP ignore helping me with my laptop issue which is their responsible, I decide to trash that f------ing shit and move to reputable brand which is Dell. I recently bought Dell desktop with 24" dell LCD and then laptop. Couple of my friends were going to buy HP laptops because of the prices are cheap, but I told them what happened and how HP treats for their faults in laptops. Then 3 friends bought Dell and other 2 bought Toshiba laps. I never ever recommend any HP products to anyone.
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Betty

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I just got off the phone with HP customer service also and they said my HP dv6324 warranty expired. BUT they will be happy to repair it for $259 instead of the $400 that would be charged on the outside repair. The rep knew right away that it was a motherboard problem. Include me in that class action suit! I don't believe that calling them will change their mind.
I hope their desktops are better. I will never buy another HP laptop, that's for sure!!
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jrmagic

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Same problem with a DV6408nr, I am not paying $281 to have a computer fixed that I did not break.

Class Action Lawsuit

If you have experienced one of the above problems with your HP Pavilion Notebook, please fill out the form. Follow the link.
on

http://www.sfmslaw.com
Under Pending cases - HP Pavilion Notebooks or

http://www.sfmslaw.com/class-action-l...
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Betty

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Thank you! I just signed up.
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MARY HOLLEY

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My HP DV 6000 just gave out yesterday. I contacted HP technical support and they said it was a power issue and gave me steps to follow. What a joke, I took it into my local tech support this morning and was told it was the motherboard, and that it was not worth repairing. They said HP is not a reliable laptop to buy, so I went out and bought the Sony Vaio. After just a few hours, I am in love. I have always bought HP, not anymore.
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chrswlkrc

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My laptop's WIFI died a few months ago. I let it sit because I had no time to deal with it.

I have a DV6000, and my computer model is actually on the extended warranty service list, yet they STILL refuse to repair it for free.

I'm going to start calling every day until they fix it. I'm a college student and I NEED this notebook to work.
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urvang2005

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I too have an issue with my GPU... and they are telling me I have to replace my motherboard which will cost me 21,000 Rs!!!