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I’m displeased.

Why is my HP dv7 shutting down?

HP dv7-1232nr is randomly shutting down, more and more frequently. I believe it is overheating, but I'm not 100% sure it's just the fan. It will shut down with the AC in, but also on just battery. Sometimes its not that warm when it shuts down, or will shut down right after being turned on from cold. It's competely random.

This computer is less than a year old. I did not purchase a warranty, because I'd previously had an HP laptop with no issues. I THOUGHT these were reliable machines. Now I'm not so sure.

Thoughts?
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  • Mine has been shutting down for about a week. The first time it happened as soon as I booted it. Every day it would stay on longer (10 mins), and may or may not start again if I tried after waiting a few minutes. It didn't feel hot.

    So looking back... About a month ago I had loaded a BIOS update that was recommended by hp support since my current was more than a year outdated. Prior to the update, my fan had been running on high most of the time for several weeks. I had placed a grill underneath to give more air but nothing changed. After the update, the fan was quiet. Looking back, it may not have been running at all, however it was pleasantly quiet until it started shutting down. Ignorance is bliss. A computer-wise friend decided tonight that it was the fan. Right now I have it propped up on 2 thick books with a very small (4"x4") electric fan blowing underneath. I have had it on for more than 2 hours. No problem. FYI, I took it to the computer "team" at one of the larger stores and he said motherboard, because the power jack is loose, I cried. It IS loose but hasn't affected the power, yet. For now, I'll order a replacement fan.
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  • Kate
    In Europe all electronic goods must last as long as their expected lives, with a one year minimum up to five years expected life time for things like TVs and Fridges. Laptops I'd imagine are shorter.

    What I'm saying is here you don't have to 'purchase' a warranty, just extended warranties.

    I'd be absolutely shocked if american electronic goods weren't covered to any degree in the same manner.

    "When you buy a car, home, or major appliance, you may be offered a service contract. Although often called "extended warranties," service contracts are not warranties. Service contracts, like warranties, provide repair and/or maintenance for a specific time. Warranties, however, are included in the price of the product;..."
    http://www.ftc.gov/bcp/edu/pubs/consu...

    Bring it/send it back!
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  • I have the same model, and the same problem. It also happened for a while before, and thinking it was an OS or software problem, I did a fresh install of Win7, my OS. No problems for a month or so. Yesterday my son flipped the light switch controlling the outlet I was plugged into, sans battery. Ever since, fan IS running (loud as ever) but I will still shut down at random intervals. Sometimes it won't even power on to my sign-on screen before it shuts down again. It does feel warm to the touch. Maybe something shorted out? Don't know.

    I'm not yet at a year for my machine, either, but HP provides a year warrantee on it's products, so call HP tech support. I can't do it today bc of the holiday, but that's what I'll be doing tomorrow!
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  • I have same issue. troubleshooting steps provided py HP are:
    - remove and install memory dimms (as it could be a moved dimm)
    - Make sure BIOS level is up-to-date
    - Make sure air vents are not blocked by dust or any kind of pollution.
    - reinstallation of power management settings (at device manager expand system devices, right click ACPI fixed button and choose uninstall. After that an reboot is required. After uninstall, ACPI will be reinstalled and a second reboot will be needed. This unistall and install power management settings.

    If these steps wont resolve the proble is mostly like a hardware issue and a site diagnosis is needed.
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