I’m frustrated!

Why is Hulu slow and choppy in full screen?

Hulu is slow and choppy in full screen. It used to work fine on my computer, and with some research I've come to believe that the problem is with the flash player (Adobe 10). Some have recommended that I go back to an earlier version of flash player (8 used to work, fine!) but hulu requires the latest version! I am convinced that this is not a 'capability' problem in any way with my hardware or connection for various reasons including the fact that flash players on other sites work fine in full screen and at even higher resolution than hulu's. Anyone have the same problem?
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  • 1
    Definitely Flash 10.1 beta is the way to fix this. It has many significant improvements for performance. Mainly, it utilizes your video card's GPU (provided you have a support video card, many nVidia cards are).

    I just got an Acer Revo with nVidia ION card (great, cheap HTPC) and it was a night and day difference. It was choppy on all resolutions before and after, it's smooth even on high detail.

    A few other things to note:
    - Check your internet connection speed (speed tests and such) and ping to the server you're getting video from, remember each server is different just because one speed test said 16Mbps, doesn't mean you get 16Mbps from Hulu! Try to limit other things you're downloading or doing on the internet in your house.

    - Watch how many other programs you're running, try also sometimes if you ctrl-alt-del (task manager) right click on the program and go to process. Then on the process right click and change the priority to "above normal" or "high" ... Realtime may cause issues. In fact, anything other than normal "can" but you're probably ok. Sometimes this may help and sometimes maybe not.

    I did notice after getting Flash 10.1 (beta3) Hulu desktop was using about 12-18% CPU. If I switched the process to be "high" in priority, it would soak up 49% CPU. Certainly that's going to be bad when running a web browser and other programs. So leaving it normal is probably ok since the video was no longer choppy. I just wanted to see what would happen - I'm not sure if it was then letting the CPU do more work for no good reason since perhaps the GPU had it under control....Or if it was a good way to balance out the resources in case I wanted to run something else. Who knows. For me it's doing one thing at time and that's all I need. Though I know it has room to a do a "little" bit more.
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  • I’m satisfied
    I installed Flash 10.1 and saw a vast improvement. Before, I had to set Hulu Desktop to low quality, with Flash's external quality setting also at low, in order to get it even close to a good frame rate in windowed mode. Now, fullscreen mode plays great at medium and high with Flash set at high.

    The documentation for the beta says it fixed problems interacting with specific graphics cards, so I'm thinking those people who did not see an improvement with 10.1 have a graphics card that doesn't work optimally with this version.
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  • I’m frustrated
    It seems pretty obvious to me that this is intentional on Hulu's part. They are either too cheap to provide a quality service or they chose not to so that users are encouraged to watch the shows live on TV where it is worth much more money.
    • view 2 more comments
    • Do we really know it is Adobe's fault? In the end it is Hulu's responsibility to put out a product that works. If McDonalds was having trouble with Coke they would switch to Pepsi. Adobe isn't the master key to internet video.
    • I would argue that Flash IS the master key. Yes, there are other formats for streaming video, but nothing is as universal as Flash. You can get by without Quicktime if you want to. You can get by without even hearing about Silverlight. There's only one website I've been to that ever insisted on RealPlayer. I'm not even sure if Windows Media Player is available for Macs. But Flash is everywhere. If you have video to stream, especially video you want to make it hard to copy, you put it in Flash. You might as well ask YouTube to change their player's plugin.
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  • 1
    Jeff is correct. Flash was not built for streaming video, however sliverlight is, and that is why it works so much better.

    Tparadox is misunderstanding something about flash and sliverlight. Flash is univeral because it is great for webpage creation, has been around for a long time.... Sliverlight is Microsoft's response to Flash, and has only been out a couple of years. Sliverlight was created actual video streaming in mind, flash was not, and still seems it's still not considered.

    Youtube and hulu should switch, but they won't because they are free sites. Netflix did it right with silverlight, and it looks and streams great.
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  • I'm not saying Flash is the best choice for video from a technical standpoint (I loved Silverlight when I had Netflix), but it's the best choice from a universality standpoint. Hulu should only switch to Silverlight if they want to become a leader in making the entire internet switch. If they did it from that perspective, I would support them, but from a developer's perspective, it's a terrible choice.

    Of course, developers still have to code for IE6, so that may not be the best perspective to use.
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  • Why can't we use Silverlight for Hulu and Flash for other things? Why does it have to be Flash for Hulu? If you're going to tell me that there aren't a bunch of computer people out there with a solution to this problem you're nuts. It's obvious Hulu is not concerned with the problem as they have basically ignored it. The networks don't want Hulu to be a replacement for regular television. If they did this problem would be fixed.
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  • Jeff, there may be a licensing issue with sliverlight. I don't think you can use sliverlight for commerical use without a license, but I believe Flash is free regardless of use.

    Tparadox, "universality" maybe the reason Hulu could be waiting to switch to Sliverllight,, if they are... but Sliverlight works on almost all platforms now, and soon to work in Google chrome, so soon "universality" won't be the issue. I think there is more to it, like the cost of sliverlight licensing or hiring new programmers that actually know Sliverlight.
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  • I wasn't thinking "universality" as in "everyone can use it" so much as "everyone has it." Flash is ubiquitous, so you can start using it Right Now. Silverlight's an easy enough install, but how many people will come to the site and say, "oh. I don't have Silverlight. I'll go to TV.com and watch stuff without prep work."

    One reason I didn't watch at ABC.com before ABC threw in with Hulu was because they require the MOVE media player. I don't like having more plugins than are absolutely necessary, and I didn't care abou ABC shows enough to consider it necessary.
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  • 1
    tparadox, your statement isn't really vaild. Everyone having flash isn't even a consideration. It's free, so everyone "having" it is pointless. It is different when it cost money and is difficult to attain, like with Microsoft OSes vs. everyone else. However, it is valid if you are in the context of programming and the cost to attain programmers for such a new program. That could be considered "universal" because everyone knows how to develop flash, but not silverlight.

    Also, downloading sliverlight is usually eaiser than flash. Most new computers don't have flash installed. So when you go to Youtube, it tells you to download flash. You click on the link, a new window opens, you chose your OS, and another link, then you click to accept the install. Where as with silverflight, you just click Install, and accept to install, and you're done. There is no "prep" work as you suggest there is.

    And you do understand that Flash and Sliverlight is the same like Energizer and Duracell batteries. You just install them, and they work. They're both the "same" thing with slightly different attributes.
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  • This problem is NOT fixed by adding Shockwave as suggested in the first post, so why is that post so prominent?

    I have a brand new HP Elite 112y with a quad core 2.8 GHz AMD processor, 8GB RAM, and a 1GB Radeon HD 4670 video card (an upgrade from stock), and still the video is jerky.

    I have to believe there are politics involved because a little buffering and this should be eliminated for all.

    Hulu - why no answer here?!?

    Joe in NY
    • view 4 more comments
    • I think there are major differences between this problem as experienced by OSX users and Windows users. In my case on OSX, the video would display fine in fullscreen on my notebook, but when I plugged in an external monitor, it started getting choppy. It had nothing to do with buffering or internet speed. As it turned out, if I disabled hardware acceleration in flash, the problem went away. I'm not sure if the same solution will solve problems under windows, but it's worth a shot.

      This does not seem to be a hulu-specific problem. The problem exists if you try to play any reasonable-quality FLV based video fullscreen, and may have to do with whatever pixeldoubling technology flash uses to go fullscreen.

      Politics? Please. This is not a conspiracy. This is just bad software.
    • I think there are major differences between this problem as experienced by OSX users and Windows users. In my case on OSX, the video would display fine in fullscreen on my notebook, but when I plugged in an external monitor, it started getting choppy. It had nothing to do with buffering or internet speed. As it turned out, if I disabled hardware acceleration in flash, the problem went away. I'm not sure if the same solution will solve problems under windows, but it's worth a shot.

      This does not seem to be a hulu-specific problem. The problem exists if you try to play any reasonable-quality FLV based video fullscreen, and may have to do with whatever pixeldoubling technology flash uses to go fullscreen.

      Politics? Please. This is not a conspiracy. This is just bad software.
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  • WARNING: Downloading Shockwave will download a Norton program called nsstub.exe which may cause problems for other anti-virus programs. I just spent 30 minutes with Norton tech help trying to rid my system of this unwanted added download that came with Shockwave.
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  • P.S. Movies downloaded from Netflix run smooth as silk on my system even in HD. Of course Netflix uses Silverlight . . .
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  • I’m Thankful, my problem is solved!
    I had done a fresh install of Snow Leopard. All the online TV programs were slow when viewed full screen.

    Turned out, I had installed Perian, so QT could read DVDs. I uninstalled it, and suddenly full screen flash video was MUCH better. Not quite as good as when it is not full screen, but not nearly as intolerable as it was.

    Suggest looking through all of the things you installed that may have altered your QuickTime video stack, and uninstall things you don't absolutely NEED. Maybe even re-evaluate what is a 'need' and what is a 'nice to have'. You may find that you have software that is causing your problem.

    Also, someone somewhere suggested using the accessibility feature to zoom in on the video to simulate full screen. That works, too, and makes up for the slight slowdown that I still see.
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  • This issue was driving me nuts too. Just installed Flash 10.1 Beta. Problem solved for me. Just Google Flash 10.1.
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  • I’m thankful
    solved my problem as well! thanks goodness, finally!!!
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  • My Hulu used to run smooth until 2-3 months ago.

    I'm running Win7 on a Core 2 Duo 2.36ghz, 1066FSB, 4GB ddr2, 260m 1gb Vid gaming card, basically a very decent gaming laptop that can run games like BF2 on high settings and be fine.

    Only happens when I launch Hulu vids in full screen. I use Netflix and it's smooth. Any suggestions? I'm thinking it's definitely software issues
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  • Hey, I appreciate all of the thoughtful responses to my problem. Nothing has worked.
    Hulu recently stopped showing 'The Daily Show' --one of my favorites. Turns out, one can watch it on The Daily Show's own site, and for me in the Pacific Time Zone, sometime after 11:00 p.m. the same day it airs. AND IT WORKS FINE THERE IN FULL SCREEN.
    Someone who seems to know pointed out to me that Hulu was an experiment that became wildly more popular than expected, and now their aim is to learn how to make the advertising dollars work with various contracts and unions etc. and that--at least for now--their focus probably is NOT on making sure that people like me with four-year-old computers running windows XP with just barely enough RAM can watch their stuff full-screen.
    I'm over it.
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  • It has nothing to do with "four year old computers running windows XP with just barely enough RAM". If you're comfortable with the fact you have a slow computer that's great for you but it's unrelated to the problem we are discussing here.
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  • Ha Ha that's funny, Jeff. "... unrelated to the problem we are discussing here."
    It has everything to do with the problem, because I STARTED THIS THREAD.

    Now, as I suggested in my post, I know the problem isn't (completely) my computer, because I can view video in full screen on other sites (like The Daily Show) and at similar or better resolution than standard Hulu.

    As you said earlier, I think that whatever the problem is, it is Hulu's fault, probably has to do with their flash player and/or how it is configured, and they don't care because full screen seems to work for the majority of users.

    In the future, I would appreciate it if people only post constructive comments--even just to say 'ya I have that problem too...' is fine, but Jeff, I see absolutely no good reason for your post.
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  • It sounded like you were saying the problem was with your computer. The reason for my post was to mention that the computer wasn't the problem. It was a perfectly good reason to reply. If anything that overly defensive response was a bit much.
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  • I’m happy
    I found a fix in windows 7 64 bit and laptop - my configuration. - should work in all windows 7.

    What i did was - turned off the transparency in personalization-windows color section. Working fine now!

    I think the problem is old laptop (acer 5050) with integrated ATI card and windows7 - too much to handle.. put XP and will be fine, but if you have Windows7 - turn off all that fancy looking while you watching Hulu (save theme before doing it, so you could restore it back). Have fun!!!
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    • Wow, this actually worked for me after all the previous responses failed. I'm using a 1920x1080 monitor so I never thought anything would work. Instead of changing the transparency though, I just chose the Windows 7 Basic theme. Also, for me the "High Performance" power setting for Windows 7 made the video choppy whereas "Balanced Performance" works fine.
    • Note, I'm using a 1920x1080 monitor display, so I'm really surprised something worked. Also, for me the "High Performance" power setting for Windows 7 made the video choppy whereas "Balanced Performance" works fine.
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  • I’m happy
    As far as the Hulu problem, all i had to do was switch my web browser from Safari to Firefox. If this doesn't work for you and you are using firefox, use Safari. You can download these at either
    http://www.apple.com/safari/ (PC or Mac)
    or
    http://www.mozilla.com/en-US/firefox/... (PC and Mac)
    Hope this helped :)
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  • i fixed the problem right away easy and fast once i figured it out...i am on a lap top ,,all i did is went into the battery settings and changed my settings to the very last one,,,,i was using the middle one but i found out that that was the problem,,,fixed my scrolling lag and made surfing the web lots more quicker,,,it did not have anything to do with any other media player.all i have is the divix pack,,,,works fine now,,,hope this helps some of you people out there
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  • I’m bored
    I'm having this problem as well and I have performed all the testing on the HULU page with speed testing and ad blockers and traceroute and my CPU performance, etc... there seem to be no problems anywhere leaving only HULU servers poorly performing. In fact it is running so slow at this point 19-May 9pm MST that I cannot even get the buffer to fill :( only 4 bars then I played it and the buffer burned off and I was back to nothing :(.....

    IDEA: maybe Hulu could take a page from Amazon Web Services and setup a publicly available performance reporting screen that shows the current capability and/or problems with their infrastructure. I love Hulu and the occasional poor performance does not detract from my enjoyment, not knowing what the problem is however is nothing short of boring.
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  • I’m frustrated
    I've been having the same problem with Hulu for a few months now; in the regular screen it plays for a few mins, the video becomes choppy then stops, but the sound keeps going. I pause it for a few mins (buffer remains full), and play again. It works for another few mins before becoming choppy again.

    The only way I can watch Hulu vids is on the tiny pop-out screen. Then I only lose a few frames every few minutes, but I can get through the whole video.

    Silverlight has also started giving me the same problem, it was fine for a few weeks, then last week or so it started the choppy routine. (Interesting note: this is the first forum I've seen that says Silverlight is good. All the others I've seen say Silverlight is terrible).

    I've got Vista x64, dual core, good internet connection, etc etc etc. My cpu usage skyrockets when I play a video, whether it's on Hulu or Netflix.

    Flash games on Facebook (Farm/pet/whatever ville) also lag terribly, to the point that they freeze Firefox after 10 mins.

    I have yet to see any solution other than "spend $1,000+ on a sixteen core computer that can run anything. Too bad for everyone else with year-old computers, even though these problems have been going on for well over a year" (you get the gist).

    Upgrading to Flash 10.1 beta didn't help. I don't have Norton clogging my system (after Comcast forced people to switch from McAfee, I dealt with Norton for about 20 minutes before uninstalling it and getting Sophos).

    Cheers to another post with no solution!
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  • I upgraded shockwave. So far so good. Lets see. Im on a Mac G5.
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  • I’m happy
    I had this problem on my Mac running 10.6.4 on both firefox and safari. Using the latest flash play 10.1 r35 I think. Found the solution buried on the hulu support site buried under an old flash version problem report:

    "There is a known issue with Adobe's latest Flash Player's hardware acceleration feature and certain graphics cards. You can turn off the hardware acceleration feature by the following steps:
    Go to Hulu.com and watch a video.
    Right-click on the player and select "Settings".
    Click to the first tab in the settings window and uncheck the "Enable hardware acceleration" box.
    Click "Close" and try watching any Hulu video in full screen mode again."

    This totally solved my problem of stuttering in full screen on both safari and firefox. Yippee! Hope it helps someone else.
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  • Tried latest flash and all seems disabling hardware acceleration did it for me .
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  • Well. Since the Shockwave method is a bit jerky in windows 7, I though I wanna to give you an alternative method.
    But this isn't a Windows method so I'm not sure if you want to do this or not.
    I have a linux OS called Ubuntu. In ubuntu you have this application called Compiz. Compiz is an OpenGL window and compositing manager. It has a lot of different plugins (mini apps) to help you customize everything as you wish. You also have this zoom plugin that allows you to zoom in and out using a keyboard key and the mous scroller.
    You can also put in shortcuts for zoom positions so you don't have to do this zoom in/out crap manually every time.
    The mouse and the hulu player graphics goes away a few sec after you click the play button.
    And yes you can do this with all Linux distros.
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  • I’m thankful
    Installing adobe shockwave works for me too
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  • This solved the problem for me. Open a Flash player video. Right click and open "settings". . Click the screen icon down on the left side. If the "enable hardware acceleration" is on.......disable it. Done.
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  • I’m happy
    I tried everything software related that you can imagine, but in the end all it took was a shot of air to blow the dust out of my laptop. It would play for about 5 minutes and then show a frame every few seconds! Check your cooling, that may be all that it is.
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  • It helped my problem, but, did not fix it completely. I did malware/spybot and AVG scans and found that I did have a dropper trojan, and AVG took care of that, and now, I still don't know what to do.
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  • I have a 1.66GHz Core Duo Mac Mini with 2GB RAM and OS X 10.6.7. Only Google Chrome shows choppy video. When I play Hulu in Firefox 4, it works fine. Chrome is the latest version and does not show choppiness in YouTube, only in Hulu.
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  • I’m frustrated
    I am relatively new to streaming and I have the same issues. Did you ever find out what was doing this???
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  • Hi everyone,

    Sorry for the lack of presence here. We're work on scanning this site at a better rate. Anyway, if anyone is still having issues, I'd urge you to reach out to us on our support form: http://www.hulu.com/support/

    Since most of these posts are out of date, if you'd like to create a new topic regarding your continued issue I'd be happy to address it there.

    Thanks,
    Eric
    Hulu Support
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