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I’m angry and annoyed

Why won't IKEA listen to service complaints rather than telling customers to bug off?

When I received really bad service from IKEA (it took over two months to get 2 cabinets delivered and the delivery was a complete mess (see http://www.seanglass.com/wordpress/?p..., IKEA responded by saying the only way I could complain or be heard was to write a letter to them. Has anyone else had this sort of brush off experience? How can we help them improve? The experience has really put me off IKEA.
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  • I contacted Ikea CEO and his team sorted out the issue straightaway! I would recommend writing to Martin Hansson martin.hansson@ikea.com with your complaint.
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    • I too have had a horrible experience, twice! I actually had to call all over the country for kitchen pieces that they got wrong. By the way 1926 is the Kitchen extension for ALL ikea stores in the USA. Is this still the CEO? Is this this the same person for the States? Does anyone out there have an actual mailing address for this person. I would like to send an actual letter not just an E-mail. Thanks
    • I just got home from Ikea and noticed I was overcharged on two items, so I called the store and explained there was a mistake that they overcharged me on two items and the guy was extremely rude. Almost to the point of saying that I was lying! The sign in the store said $7.99 Lack table allcolors and the guy on the phone said all colors are different prices. I said why then does it say in the catalog $7.99 all colors and I was overcharged by $5.00 on that and $3.00 on another item. It's not the money it's the point that none of these emails work to get thru to Ikea complaints dept! I am not sure that I will go back because of this whole episode !
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  • I’m frustrated
    IKEA are still a complete shambles in the UK. I ordered two bed bases and matresses. On the given delivery date, one bed base was missing having not been loaded on the delivery van. IKEA gave a new delivery date, which, incidentally was one day outside the required fulfilment time given in the Distance Selling Regulations - so they already were apparently acting illegally. Requesting an earlier delivery they simply stated it couldn't be done and also refused to provide any compensation.

    The rearranged date is two days from now so would have been 27/08/2011. This morning I had a text saying it will be delivered on 27/08, followed 3 hours later by a phione call saying the item is not in stock and an email saying delivery will be 12th November. Five minutes after that email another one arrived saying delivery will be 16th November. Clearly IKEA don't have a clue what they are doing and are obviously incapable of managing or running warehouse systems.

    I then attempted to call their Customer Services. On ringing the the number you then have the standard "dial 1 for x, 2 for y "etc. So, 5 for Customer Services which then takes you to another similar menu where you again dial 5 for Customer Services. So, having dialled the customer services number you then have too select Customer Services twice. They clearly don't want you to call. This all too obviously the case when after a few "we're busy, please hold" responses you get a "call centre is now closed" message. This however is yet another IKEA lie designed to stop you calling - ignore that message and you are placed in a queue.

    So I finally got through to a Customer Services call centre person. Their computer system isnt capable of telling them what has and hasnt been delivered - as far she was concerned the entire order was outstanding. So I told Customer Services what they had already delivered since they didn't themselves know. I think I've now arranged to cancel the undelivered item. I await repayment from IKEA.

    My advice: wherever you are, stay away from IKEA. They don't fulfil, they don't know their stock, they don't have sufficient internal systems. They are a total shambles to be avoided.
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  • with sooo many compaints against this ikea beast, we should organize a organized protest in front of their stores with banners and drums etc etc.
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  • Well, I was planning to outfit a new kitchen with IKEA products, even though I had some qualms about pressboard construction (structurally and esthetically inferior in general). However after reading the complaints above, and having tried to call IKEA with some questions and wasting 30 minutes trying to get to a human, I've changed my mind. Obviously, they'd rather cut costs than maintain any standard of customer service. I'd rather pay more and be able to count on timely, efficient & courteous treatment. The store is adequate for small purchases, but I'll tell anyone who's considering IKEA to expect to be treated like crap.
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  • I will never shop at IKEA again. I bought $5000 worth of furniture at IKEA last spring. I went in today because we bought a dozen SNILLE chairs, and 3 of the 12 were developing cracks in the plastic. We don't abuse the furniture at all (in fact, they received only very light use.) I was told that there is NO WARRANTY beyond the 90 day return/exchange period. Of course, there is no way to determine this by looking at the item, its box and packaging materials, webpage for the item, or even the corporate website. The corporate website would lead you to believe that there is 10 year "everyday quality -limited warranty": This is totally deceptive. When you buy something at IKEA, remember there is ZERO WARRANTY on the item (other than being able to return it in the first 90 days.)
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  • I like their stuff but the have TERRIBLE BUSINESS PRACTICES. I bought $6K worth of stuff there. A literal ton of stuff. I set for the delivery and I was home the entire time they had me scheduled for.

    I get a voice message from the delivery company dispatcher at 11:25am that the truck came and left! I was like WTF?! I was home the entire time. There is no way. I call them back at 11:28am and they said to call Ikea. I call Ikea 5 times leaving 5 messages throughout the day (I didn't get a call back until 3 days later).

    I live in a complex with over 700 units. I never got a buzz from any delivery company. Ikea manager, Gemil (ext 1446) tells me if the delivery company comes they do not have to wait ONE SECOND. How unreasonable is that? For me to take off work and schedule a contractor and buy over $6K worth of stuff. I never get a buzz and truck driver never gave me a call. Only the dispatcher called to say that the driver left.

    This is an issue with the delivery company but Ikea protects the delivery company and now its own paying customers. Instead, wants me to pay for another delivery. They are buddies with the delivery company and will cover for their mistakes. BAD BUSINESS PRACTICES.
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  • I, too had a terrible experience with IKEA. Ordered over $1K stuff online and then when the delivery people called they were soooo rude and said they would only be able to deliver 2 evenings a week. She said, "You'll be hearing from me." And HUNG UP! I work nights and the 2 days she stated were nights I am working, so I tried to call and cancel. Spent 1 hour on the phone, mostly on hold, trying to just cancel the order.
    The next day, I called again and finally got to speak to a real live human. I voiced my feelings of dissatisfaction and was transferred to a "supervisor" who just like a Stepford wife kept repeating..."we can refund the amount of the merchandise, but not the delivery fee." Well.... the whole reason I am canceling the order is due to your inflexibility in delivering the product! She never did get it, and at this point I am going to file a complaint with the Better Business Bureau. bbb.org...... have have good results from them with other big corporations that have tried to screw me over. Definitely BAD BUSINESS PRACTICES, as John said. Unethical, and unacceptable in most areas of business. I guess IKEA thinks it's okay to scam people like this? The delivery company here in Dallas is definitely not connected with IKEA HQ.... so they are unable to deliver! Why should I, the customer have to sufffer for that?!?
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  • I'd love to make a complaint to Ikea but it really is useless to do so as even when you do write a letter (of complaint) as required you get no response .. the Company obviously couldn't care less .. after refusing to use them again my son had other ideas so off to Ikea we went to buy a Malm double bed .. unfortunately he didn't scour the internet complaints before we went to realise that the midbeam was a separate package not apparent per store signage nor after talking to Ikea staff (who only mentioned the separate bed slats needed) Off to Ikea (again) we go to pick up the midbeam!!
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  • Over three weeks ago I purchased the Manstad sofabed from the Ikea Emeryville, CA store. I paid $799,00 for that sofabed plus delivery to my house.

    When they delivered the couch I began assembling it and one of the arms wouldn't attach to the rest of the couch. After hours of attempting (I'm very good at assembling) it became clear that there was something wrong. I called their store customer service, filed a complaint and they told me my case would be answered within 48 hours. 5 days later...nothing, not even a call. I called back and they told me they didn't know why that happened, apologized and said someone would be contacting me within the next day. Nothing again, this went on for 3 weeks now, I've called 7 times and have yet to receive a call back or resolution. every time I call, customer service says they either can't contact anyone in the store or the store clerk says they can't do anything about it but will pass it along and call me back within 24 hours.

    I got directed to one of the store managers, Felipa, who gave me her number and phone extension, but she NEVER EVER answers it. I work long hours, so going to the store is not an option, especially because I can't carry the couch by myself.

    NEVER EVER PURCHASE FROM EMERYVILLE STORE! There were some pissed off customers when I was waiting to fill out the delivery forms...I should've known better!!
    • You're not alone...."Ikea employees are here to help..." bull. They don't help. The company is anti-american, anti-customer service. I was promised a refund and a call back-didn't happen. The local store doesn't have a phone number you can call - you have to call a customer service dept. somewhere out of state. When customer service finally gave me a local # with an extension to delivery manager who promised me a call back, but never happened, I ended up speaking with a "Sue" stand in manager, who was rude and told me "you shouldn't have left without your merchandise" how ironic when I left my merchandise in good faith, trusting the word of a manager who said "we'll process the credit tomorrow and someone will call you." he didn't even give me a call of the credit refund paper I filled out. I will never buy anything of value from Ikea; horrible experience; Ikea rips you off on the delivery charge and assembly charges as well. Employees are rude and lazy, keeping busy in talking with each other instead of helping customers. Buy furniture and important items at either City Furniture (free delivery), or Walmart (free delivery) or target (free delivery) and don't waste your time with this store. Plus, their furniture is cheap and easily breaks.
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  • IKEA commitment to customers:
    You’ll find many ways to contact us right here. We’ll help you resolve your issues quickly and easily, getting you back to more important things, like relaxing on your new sofa.

    There is no way to reach Ikea, they do not return to mails, they do not answer to phones, online chat is not working! I am still trying to get my refund on the items that I returned...

    Is this the easy way to reach Ikea customer service, I don't think so. I am really disappointed..
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  • I’m frustrated
    I'm not one to go online to search and write about this stuff, but after such a bad experience at Ikea Houston today this afternoon I find myself in front of my computer to share and express my deep concerns.

    So like many of you, I too once love and respected this store. It was a fresh and bold concept when it first opened. My first shopping experiences with Ikea was in my early twenties back in the early 2000s. I remember being greeted professionally by clean cut caring customer care people. It seemed they cared or they were trained to treat customers with class then they do these days. The store had an aura of positive vibes and you felt good going there. Hard to explain, but some of you reading this may understand what I'm saying.

    Anyways, fast track forward to September 4, 2012, I and now a 36 year old soon to be expecting, new father for the very first time. I went had lunch at noon and had my fill out form, a pencil, a bag, and I was on my way to what I thought was going to be a delightful day of gathering and buying things for my baby son welcome new home along with a few wife's furniture upgrades.

    I spent over two hours negotiating thru the stores gathering all things needed from my list to buy. I was successful and happy to have gathered two bags full - plus a shopping cart full of stuff ranging in baby bedding stuff to wall organisers to children lights to even a stuff animal. Everything I had picked were special. And I don't normally shop for anything.

    So as I began to run out of cart space I deligently pushed my cart to near the check front ( not to block other customers ) by a space out of everyone's way. I made a respectful cautious effort of this. I did this because I needed to gather more stuff from aisle of the bigger boxed items onto a new cart.

    It took me no longer then twenty five minutes to do this. When I get back to the front area, I found my cart were no longer there. I asked politely the workers if they knew where my cart went. I thought maybe someone accidently pushed it away by mistake.

    After getting countless run around it was concluded finally that "someone" an ikea staff had determined it was an abandoned cart and took it away to restock. Mind you all of this took like no less then 25 minutes. So naturally I was upset and disappointed and asked them to please kindly ask the staff(s) in charge to bring the merchandises back and to replenish MY cart. I asked nicely. I was basically told to blow off. It could not be done and they wouldn't do it. So I was upset,...but I maintained my composure because I am an educated person and did not wish to engage in an argument like this in front of other customers. So I asked to speak to their manager. And what transpired next left me COMPLETELY baffled!

    I was expecting an apology. A reasonable explanation. What I got was the most classless rude unethical business practice customer service treatment I think I had ever received in my entire life. It went beyond just a simple human mistake which is simply what this was. It was clearly personal and subjective at this point. The manager had no recollect of proper etiquette and proper usage of the English language. I felt like I was being spoken to by a street gang member. I expected to move on from this point and asked that someone assist me in renegotiating thru the maze to quickly regather my items. Someone put them up, they should know where to return them back. The manager named Melanie simply went all classless and refused to listen to me and just walked off. I had the present of mind to record her walking away to what appeared to be a back break room on my i phone. I asked a staff if there were another manager above her and they kindly looked it up and called her for me. The girls working at the registers were very nice to me. I remember feeling sorry for them for working for such poorly and lowly skilled management.

    After my suspicion of a complete and terrible lack of basic common courtesy let alone common ethical business and human practice by a person in high authority position of such a major corporation, this time I had my device on full recording waiting to speak to the next manager in case she were to be discriminate towards me in any way. And as this ungroomed african american lady approach dressed in over sized ikea yellow polo shirt with her name badge turn around backwards ( her name was never seen )introduced herself as the store manager, I sensed I was not in any better hands. And seconds later my intuition became true. What transpired was beyond my ability to explain. It was all captured on video.

    I plan to upload this video online on various media outlets and blogs, incl. youtube, facebook, yahoo, msn etc..for the world to be the judge. I'm For the truth be told. Ikea needs to seriously re-educate and train their staff. Re-focus on delivering on a more ethical business practice. From what I read on here, many have bad experiences as well. But mine was personal.

    They never should have taken it to this level. As I first wrote. I am not one to go online and write a negative review. I am a reasonable person. But here I am finding myself in front of my computer at 11:53 pm writing and uploading a video about something that happened 7 hours ago.

    I will re-post with a link to watch this hateful, mean spirited berating individual who just turned what was supposed to be a happy positive shopping experience at a once respected highly regarded place of business lovingly known world wide as Ikea, into a nightmare.

    If anyone would like to help make a movement to turn Ikea back to its once polished and well organised professional place of business, please respond.
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    • Hello Rick,
      Great to hear that you had a respectable closure to your situation!
      I also am happy to report that mine has been resolved.
      Eventually, I did speak to management. I needed my items assembled.
      They had an assembly crew, accompanied by their area supervisor, to my home at 10:00am then next day.
      The area manager apologized and oversaw the project.
      The same IKEA manager called later that day to make sure I was happy with the service.
      So in the end, all is well.

      Take Care,
      Sharron
    • Hi Sharron,
      That is absolutely fantastic to hear! Thanks for sharing. Happy upcoming Holidays to you and your's.

      regards,
      Rick
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  • I’m Fed up
    I decided to extend my kitchen units and bought 2 however after waiting a month for a door they could not find in the warehouse I still have an incomplete kitchen. Twice the door never turned up. On two occasions it did they were both damaged.
    Compensation was agreed but should have been posted on Monday, and it is now Wednesday and still waiting.
    The customer service number should be freephone as you have to wait that long. I still don't understand why you cannot talk to the store management and just the customer service. The service is ridiculous and needs an overhaul. If an international company such as ikea wants to keep it's customers it should really look after and sort out simple problems without creating more.
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  • I’m appalled
    I bought an Ikea bed about 7 years a go, and recently moved house. while moving, the screws for that bed where misplaced and therefore, we need a new set of screws to reassemble the bed. At ikea Melbourne (Richmond store) I was told that if I don't have the receipt, they won't sell me the bed. I found receipts to a score of other furniture i bought around that time, but not he one for the bed. I kea wouldn't budge - not receipt, no screws. Why on earth would i want to buy a set of those particular screws if i didn't have a bed? And where else could i buy an Ikea bed in Melbourne, but at the Ikea store? Now the bed I sitting disassembled in the garage, because even Bunnings didn't have those particular screws. .
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  • I’m Frustrated
    I have tried contacting Martin Hansson to get an automated response stating he will be out of office until 13 August!!! Ikea have let me down terribly. I had ordered a Brimnes bed and two mattresses which were to be delivered 19/11. Ikea arrived with only the two mattresses. To cut a long story short it took two weeks for them to deliver the bed, I have had to take a days unpaid leave and my Daughter who the bed is for had been sleeping with me whilst my husband had to sleep on the sofa. They have offered me a £30 gift card. The way I feel I never want to step in to Ikea again!
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  • Anyone that needs a number for Ikea Customer Relations Team 0845 358 3363
    8102-3114.
    They have finally sorted this out for me.
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  • IKEA Dublin

    Ikea has the worst customer service or care in the world. They don't care. I have had a terrible experience in July 2012 and have written countless emails and sent a registered letter and made phone calls, to no avail. The Dublin stores return department have a nasty bunch in attendance. I went to return something because of a manufacturing defect, The chap at the counter in reply to my 'hello' sternly asked to see my queue ticket number... his nasty nature was too bad to be true and it got worse and worse each minute... I asked for the supervisor to check out the receipt, and she approached me with a look of thunder, as if I had done something wrong...later, when I asked her for her name to complain..she said she had helped me.... Helped me:? I asked her if sorting out her colleague's incompetence and adding her own to it was helping me.....she ordered me out of the shop.

    The webchat assured me tha they would take up the matter, but nothing happened, they asked me to write to the CEO Duffy, which I took the trouble of doing, but nothing happened.... I sent several emails to Ohlsson, the Dublin Customer care woman or the CEO Duffy in the UK didnt do a thing. The Ikea job site confirms what I think... they care for the employees more than the customers and close ranks...they are part of the Ikea family.... the workers can be as rude or unfriendly as they like.. so long as they are there to open and shut the shop and handle the checkouts...but dealing with returns.... they turn cold and nasty. I will definitely avoid buying Swedish things if this is their attitude. The citizens advise bureau etc do not deal with complaints relating to the rude behaviour of the staff. This should change. We dont travel for hours to encounter rude behaviour from staff. The silence from the CEOs adds insult to injury.

    They still owe me my travel expense which must be close to hundred euro. They owe me a lot of money, for the time and energy and money I have spent trying to contact them... .Ohlsson's email address must be a dud one as my emails went unanswered. I do not think any staff member has a right to talk and behave in a harsh and rude and nasty manner. We are the well mannered ones... I gave them my hello and thank you and sorry (though I shouldnt be sorry for anything...I was made to return the goods twice..)... I kept apologising for the inconvenience..... and they took advantage of my politeness... I hope Ikea suffers losses this year.

    I did nothing to deserve the rudeness of their staff in Dublin.
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  • A new CEO is due this year. Maybe he is the best at being rude and unconcerned... the current CEO Ohlsson is certainly so.

    Ikea should be banned in countries if their trademark is rudeness and unfriendliness and to top this all, inefficiency. Actually, I can take inefficiency if delivered with a smile... but the chap and the supervisor Ms Lorraine or something, were just walking on nails.
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  • Rick..... why should anyone bother with Ikea and get it back to its former polite standards? Who cares? I won't be shopping again .... we have bought furniture from Ikea in the past, but from now on, it will be DFS, made in the UK, B&Q etc... I am wary of the customer care policy of foreign firms, or rather the lack of it. They can find another customer, I can find another shop.. but I will not stop till I get a full apology on the behaviour of their team leader... uggh... she was as horrible and nasty and rude as the man called Mr Rob... when I politely approached her in her office... she rudely ignored me, then came out and told me she was too busy.... and that she has helped me..lshe calls giving her pathetic level of service... help. The ignorant woman. Reading all the posts here, seems to me that the staff are trained by Ikea to be rude and mannerless. Or else, they are so badly paid and treated that they take it out on the customers. Maybe the staff are using us to get their message across. They are so incredibly rude and callous it is too bad to be true. The Scottish woman called Ms Lorraine who ordered me out of the stores .has the audacity to say ... even Robbie said you were giving him trouble... or something like this... am I suposed to be on first names with this ruffian staff member,,, and is the team leader supposed to support her staff in their incompetency.

    I told this insufferable arrogant chap Mr Robbie that the previous Sunday he was equally rude to me when I approached the desk with a quick query.. he sad to me.. I wasnt on duty last Sunday. This was a lie.. I said.. he was.. and he grinned. We are responsible people, as important individuals as their boss Ohlsson....

    I wonder if this is Swedish hospitality. I should have been the one enraged to have to come twice in succession because the furniture had the same fault... I should have been and rude to them... instead, I was cool and friendly and polite... I came with a view to do more shopping, having travelled for nearly three hours.. instead, I was treated wih contempt. The woman Ms Lorraine, approached me withouit a smile or a polite.. can I help you... in the first place.. I had asked for the manager. I was told by both these scumbags that there was no manager on duty that day. Which was a lie.

    Ikea Dubln can go to the dogs. I am sure Ballymun had nicer people living there.
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  • Okay, now I too have had a bad Ikea experience, and I also once trusted and liked this store. Yesterday I traveled 1.5 hrs to and from (3 hrs total) to the Stoughton MA Ikea store to buy a kitchen table and chairs. Granted this was an inexpensive set, but as a single mom, this was still a big expenditure for me. I got home, unpackaged and put together the chairs. All okay there. The next morning I unpackaged the top of the table to put it together, and was disappointed to see several large, curved scratches on the top - about 10 ins from beginning to end. I thought maybe I had done something, and then I realized that the scratches were deep, and had varnish in them. No, this Jokkmann table and chairs came out of the factory this way. I thought maybe I could sand it down and match the varnish. But then I realized, how silly, just take it back. I am angry over the wasted time and $40 in gas and the 2.5 hours it took to put those chairs together, all of which I now have to repeat. Also, a few weeks ago I sent off for one of their little plastic tables, and this too came with nicks out of it. So, today I will attempt to return the table and chairs, but I doubt that I will ever shop there again. I also had issues getting through their line, an adjacent customer simply moved my cart aside so that he could fit his in - with never an apology. I had to recover my own cart midway during checkout. Did Ikea really think it could do away altogether with customer service?
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  • I’m disgusted
    I am absolutely amazed that a company could treat customers so badly, yet we all keep coming back. IKEA literally seems to have a genuine distaste for its customers because, having relatively good prices, the company considers their customers to be lowlives. Just about everyone I know gladly recites a horrendous experience they've had with the company, and I alone have had at least 10.

    The ultimate act of contempt was the IKEA decision to stop giving bags, claiming 'environmental concern.' Less than a year later they stopped giving returns on items FOR ANY REASON without a receipt. Now, you don't have to be a rocket scientist to realize that a customer with full hands could easily misplace a receipt without having a bag to put it in. And that unlucky customer would be unable to return even damaged merchandise without a receipt. As stated above, the company has utter contempt for its customers.
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  • I have sent following email to Ikea but amazingly havent heard from them yet.

    I am writing to complaining in strangest term as possible.

    I have ordered product online and was told you will deliver it with in 14 days. However after 14 days you delivered product but not complete and we are missing on pieces out of 3 pieces (70215714).

    My Order number is 293-438927670

    I have called and called you and your logistic company and finally been advised that Ikea costumer service will contact me directly. Please note that if you are not willing to deliver withing 2 days my order please return back paid price and come and get your rest of the product.

    So far I haven't heard from you. If you are not willing to deliver what you have promised I will send this email to head of the Ikea in Switzerland and will publish on the internet to show how good Ikea is when it comes to costumer care.

    Very unhappy costumer of Ikea
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  • I’m PISSED and Frustrated
    I will NEVER order another Ikea POS, EVER!!

    On March 28, 2013, I happily order my Hovas sofa, thinking that my order would arrive within a week and a half, i was ok. On April 5, 2013, Ikea sent me 2 of the same part. I called their customer service and spoke with Terrell, who informed me that the order will be placed and the shipping will be expedited.

    On April 9 2013, I spoke to Linda, who informed me that I should recieve my order by APRIL 17, 2013. My reaction, ok I can work with that timeline.

    NOTE: I have not received any email notification which was the reason for my call.

    On April 13, 2013, I wanted to make sure of the delivery day because I was fortunate to work from home. I spoke with Keisha, who informed me that my sofa was SHIPPED on April 12th and set for delivery by April 16th. Lucky me, I work form home on Tuesday's.

    Just now and the date is April 16th, I received an email notification stating that my sofa was shipped.....Shipped? WTF were these people looking on their screens!
    The delivery time is April 20th, really! I have not had a sofa since March 28th. This is the first and VERY LAST TIME I will spend my hard earned money on any Ikea product.

    So now I must wait till the end of the week and it better arrive on Saturday, because I cannot work from home the rest of the week.

    Thanks for reading,
    A disgruntled Ikea Customer, now former
    • Wow this is almost exactly what happened to me - spoke to several reps, each one told me something different. First one said they would rush deliver my missing items and send me an email, (after no email) second one said items had shipped and would arrive by end of week, third little piggy said they don't do rush delivery but it would be there next week, then I get the email saying it has JUST NOW shipped! Like yourself, I was expecting delivery within a certain time frame because after a couple weeks would be back at work and unable to receive delivery.
      Former customer
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  • I’m frustrated
    If anyone has the address and E mail for the CEO of Ikea USA I would really appreciate it. I am living the same nightmare as all of you!
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  • Ikea provides the worst customer service ever. All they have to tell you is that they don't know anything and that you will have to wait. Until when??, well they don't know either. Want a refund?? Well, then you will have to wait also. And the worst part is that they are so hostile on the phone it seems like their own employees are so frustrated with the situation as customers are...

    Bad, very bad service. New IKEA slogan should be: "Cheap is cheap".
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  • I’m frustrated
    I am recent victim of ikea. I purchased a few items and i picked all the items and ordered for a home delivery. But the delivery guys come home with stuffs that has someone else name on it. I sent all the stuff back and it has been a week. i have to call them everyday to listen to some non sense. I know for sure the case is not moving. I have never seen such a worst service. I don't recommend IKEA to any one.
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  • I’m frustrated
    i received worst service from ikea as well...i paid for home delivery..n they brought an incomplete box..when we tried to asseble half of the things missing...stupid customer service ..need an hour to get them on phone..and they say ok they will deliver the missing item on thurs...waited all day at home..when i rang they said its going to be mon...and monday it never came..i asked for a refund...and god knows when ill get a refund....very pooooooooooooooooorrrrr service..
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  • Ikea Dublin sure stinks. After many emails and phone calls the woman got back to me. It was an exercise in going through what happened, an apology etc... but the real issue was why they didn't bother in getting back... because two people who obviously had their returns done very quickly saw how frustrated I was getting in the 50 mins delay and went to call security I believe... who didn't oblige them....I presume the security they went to fetch were not in my favour... any way... the second issue was ..... the previous Sunday... I insisted the same horrid chap was at the same counter... something denied by the customer care woman who phoned me.... there was no record of the staff member working on the day.... not on cctv either...mmmmmm...... he was there.... cctv footage is deleted after three months or so....... hence the delay in attending to my complaint... they wanted to delete all trace of this worker who was working without being on record. I get it. How does it make me feel..... Nothing. It is the reason why staff are so rude and grumpy... overworked and underpaid probably.
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