(GS issue) duplicate mail notifications

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  • Updated 4 months ago
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I am encountering an GS issue, but I have not found any way to submit it to the GS site itself: apparently, the login capability is limited to the commnuity administrators, not to the mere users (have tried with both my GS IMDb login and a specially created login which almost screwed my GS IMDb participation... and eventually always getting an error when attempting to login).

Anyway, here is my issue: for the past moths, I keep receiving all the initial topic notifications (question, idea, problem, etc.) in duplicate, the second one usually a few hours after the first one, sometimes days...

I receive already enough legitimate mail notification, and I would like to be spared these.

Anyone else facing the same issue?

(And sorry for "poluting" our IMDb community, and thanks for leading me to the proper instance to solve this issue.)
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Vincent Fournols

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Posted 6 months ago

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Col Needham, Official Rep

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You are lucky ... I do not get any email notifications at all.  I exceeded some sort of limit on threads / replies so now receive none. The more active you are, the worse your problem will get, sorry.  GS are aware of the notification issues on their current platform. 
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Vincent Fournols

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Thanks for the warning :)
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Jeorj Euler

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Interesting.
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Dan Dassow, Champion

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Col,

I'm still receiving email notifications, even though I've posted more than you have.
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Vincent,

I also receive duplicate email. The duplicate email is a different format than the original.

Personally, I would rather receive duplicate emails than no email notifications.

If you would like to report the problem to GS customer support, you can open a ticket:


Submit a Ticket

For support that involves private or confidential information

https://getsatisfaction.com/corp/help-center/submit-ticket/

You can expect a response within 24 hours during normal business hours:
9am-5pm Pacific time, Monday-Friday, excluding major US holidays.


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Jeorj Euler

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I've been having this problem on occasion lately.