[ Provide us with the following... ]

  • 1
  • Idea
  • Updated 11 months ago
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There are a lot of these replies like

by John, Employee
Can you please confirm the following information for me, so that I can research further?
• Device model
• Operating system version
• IMDb app version
- - -

by  Ava, Official Rep
Could you provide us with the following so we can offer further help:
1. What device and version are you using?
2. What version of the IMDb app are you using?
- - -

Add this to this:

Message from IMDb.com
For Problems or Questions, please include ...

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ACT_1

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Posted 11 months ago

  • 1
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ACT_1

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Just a *BUMP* for the Staff to find and reply
This is burried in the  Idea section with 10,000 polls
which the Staff does Not need to read or reply


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Michelle, Official Rep

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Hi Act_1 -

I just wanted to reach out and get a little further clarification about your Idea, can you specify further about where we should include the message from IMDb.com?  Also, are you referring to this message displaying on Get Satisfaction or elsewhere?
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ACT_1

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Hi Michelle, Official Rep - 

Dark box on side of GS page:

Message from IMDb.com

For Problems or Questions,
please include a link to the page(s) you are referring to if possible.
If you have submitted data to IMDb via the Edit Page function,
please include the 18-digit Contribution ID.
This additional information will give context on the issue to our staff,
which typically leads to expedited resolution.

to something like...??

For Problems or Questions,
please include a link to the page(s) you are referring to if possible.
If you have submitted data to IMDb via the Edit Page function,
please include the 18-digit Contribution ID.
What device and Operating system version are you using?
What version of the IMDb app are you using?
This additional information will give context on the issue to our staff,
which typically leads to expedited resolution.

- - -

For issues regarding accounts or questions involving non-public information,
please log into your IMDb.com account
and contact our support staff privately via this form.

http://www.imdb.com/helpdesk/contact_form?subject=GS%20fallback

which now goes to

https://help.imdb.com/contact?subject=GS%20fallback
- - -

See more about the new help desk: (I have some comments there)


New Contact Us experience
https://getsatisfaction.com/imdb/topics/new-contact-us-experience-e0mpajy5s8gqm
23 April 2018
Following the launch of our new help site last November and continuing improvements to our customer service operations
by Lina, Official Rep

April 24 2018 8:38
by Lina, Official Rep
We have updated the link, thanks.

https://getsatisfaction.com/imdb/topics/new-contact-us-experience-e0mpajy5s8gqm?topic-reply-list[set...


(Edited)
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ACT_1

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https://getsatisfaction.com/imdb/topics/change-date-from-saudi-arabia-form-to-the-global-form
April 24 2018 9:37 PM
by Steve, Employee
Hi thamer,

I am not quite sure what you are referring to.
It looks like you selected both Android and iOS categories for your issue,
could you confirm which device you are using
and whether you are using the IMDb app or a mobile browser?

Please also write us back with the name
or a description of the IMDb feature you are attempting to use and make these changes to.
Are you using Showtimes, attempting to change the language displayed on certain pages, etc.?

It will be easiest to understand your issue and provide guidance
if you could also provide us with a screenshot.


(Edited)

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