"Unread Message" Problem.

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I tried to open http://www.imdb.com/helpdesk/contact_form but it says that I have an unread message and should go to http://www.imdb.com/helpdesk/mycontacts and read them but I can't see any message there. Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1575378/RackMultipart20170330-26884-m1h2id-Screen_Shot_2017-03-30_at_72259_PM_inlinepng1490882914

Image https//d2r1vs3d9006apcloudfrontnet/s3_images/1575378/RackMultipart20170330-26884-m1h2id-Screen_Shot_2017-03-30_at_72259_PM_inlinepng1490882914

Gaurav Sharma

62 Posts
18 Reply Likes

Posted 3 years ago

3 years ago

Claire, Official Rep

1905 Posts
1340 Reply Likes

Thank you for reporting this issue, Gaurav.

Can you please provide us with a link to your User Profile page? You can find this by clicking on your name in the top-right corner of IMDb while signed in with your registered email address.

Example: http://www.imdb.com/user/ur36221967/

Thanks in advance.

3 years ago

Gaurav Sharma

62 Posts
18 Reply Likes

ur66524048

3 years ago

Claire, Official Rep

1905 Posts
1340 Reply Likes

Thank you for your reply, Gaurav.

I've forwarded this information to our technical team for further investigation. We will reply via this thread when more information is received.

Thank you in advance for your patience.

3 years ago

Gaurav Sharma

62 Posts
18 Reply Likes

Thank you.

3 years ago

Claire, Official Rep

1905 Posts
1340 Reply Likes

Thanks again for your patience.

Our technical team has reported that the issue should now be resolved.

Please try once more to access your Helpdesk Message history, and let us know if you experience any further issues contacting us via Helpdesk.

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