A troll just told me to go kill myself. Boards need better management policies.

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A troll (jiilo-kim) just told me to "Plz do us all a favor and go kill yourself." And yes, I have reported this person. I reported him twice before, but was unable to report this last post because IMDb said it has already received enough complaints about him (presumably because of my previous complaints). If he had made that statement to a young severely depressed person, who knows what could have happened? My nephew shot himself. When a person is severely depressed, sometimes all it can take is a comment like that to push them over the edge.

This person has been on this board for one year. Obviously someone like that has had previous complaints filed against them. And I have encountered many other really nasty trolls here that have been members of IMDb for many years.

And here's the main point of this post: Why are all these trolls still allowed to post here? I have been on a wide variety of message boards for the past 13 years and have never encountered anything like what I have encountered on the IMDb boards.

And it's not just an issue of how trolls treat other members, there is also a huge problem with people bashing actors as well as trolls bashing TV shows they haven't even seen.

Here's how things work on a well-run message board:

- The rules of the board are very clearly presented to a new member before they join.
- If a person violates a rule, they are given a warning and told what rule they violated.
- If a person violates a rule again they are temporarily banned.
- When the person returns, if they violate a rule again, they are permanently banned.

I have seen this policy referred to as "Three strikes and you're out." Of course, some boards are more lenient then others and may give more than one warning before the person is temporarily banned, but they aren't just given warnings forever.

When a person is banned, the message board software keeps a record of the person's IP address so that they can't join again with that IP address.

People who use proxy servers are not allowed to join the board.

This policy is very simple and can be implemented even if a board relies on members to report abuse.

So, why doesn't IMDb implement this kind of policy? Allowing people like jiilo-kim to remain is utterly irresponsible. If IMDb can't police its boards properly, they should be shut down.
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Sandy

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Posted 7 years ago

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Dan Dassow, Champion

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Sandy,

I am another user and share your concern. Cyber bullying and other trollish behavior has become rampant on a number of IMDb's discussion boards.

Would you please provide a link to jiilo-kim profile's page and links to any IMDb message board in which you have encountered problems.

IMDb's general advice is to judiciously report abusive posts and to ignore the user. If there are multiple cases of abuse, find the most egregious example and report that using "other" as the reason. Include a link to all of the posts that violate IMDb's Terms and Conditions, and an explanation of the nature of the abuse.

Another user, Emperor, made the following suggestion. You may wish to comment on and/or follow (+1) that thread.

"Smokejumping" moderators to fight fires on the worst forums
https://getsatisfaction.com/imdb/topi...
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Sandy

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Dan,

Thank you very much for your reply. Here's a link to jiilo-kim's profile page, but please note that this person has been targeting the board for the TV show, "Betrayal."
http://www.imdb.com/user/ur36422806/

The post that tells me to go kill myself is this person's latest post on the "Betrayal" board. As I was saying before I wasn't able to report that particular post because I've previously reported the person. Given what is said in the post, is there a way that I could still draw the moderators attention to that particular post?

(And I'm going to read through that Smokejumping thread.)
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bluesmanSF, Champion

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The block on reporting again lasts until pending reports are handled. Then you can report again. That said, staff prefers we report, then ignore. The system values reports from separate users rather than mass reports from one person. While I understand you want to see it through and cause the troll to be disciplined, it's far better to report, use ignore, then move on. Frequent reports from you against one user can cause your reporting privileges to be permanently revoked. It, in effect, gets you on staff's ignore list. So, ignore works best against internet trolls, is best for your mental health and probably keeps you blood pressure down, and is better for keeping your account in good standing.
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Bulma PunkRocker

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Why even bother to report, if we are being punished for reporting issues like the one Sandy describe?
I used to respect the Staff who handled the report system, until they bashed ME for reporting hate speech, threatenings, etc.
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bluesmanSF, Champion

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I notice, in the thread you're complaining about, you're the one that started the "trolling." I'd be careful about that as staff will see it as a flame war and you'll get whatever action the other guy gets.
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Dan Dassow, Champion

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Sandy,

I've reviewed a number of this user's posts. He is definitely trolling in the "Betrayal" message board, but does not appear to be causing problems elsewhere. Responding to a troll and telling them that you will report them is a VERY bad idea. Some of what you posted in response is at best borderline.

Please do not engage in flame wars.

Please place this user on ignore.
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sliat1981 .

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We have a poster: http://www.imdb.com/user/ur50944780/
He is trolling on our board. People are starting to avoid it as a result. He is place on ignore, but is still trolling despite the fact I have not spoken to him in over 2 days. Everyone else is tired of him hijacking the boards and turning every topic into his flame wars. Can someone delete all his troll posts?
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sliat1981 .

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The board in question is here: http://www.imdb.com/title/tt0097647/b...
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bluesmanSF, Champion

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sliat,
 
Please stop flooding the board with the same message. It's also a violation of the terms and conditions of the site. So, along with engaging in troll flame wars, you're just as much a problem as those you complain about.

Again, use the report system in place and stop reporting abuse here as it's not the correct way to report it.

Thanks

(Did you even read the post to which you're replying??)
(Edited)
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Sandy

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Thanks very much for your reply and for the information. I know you're trying to help me out so that I stay in good standing here; however, in a situation like this, the issue (for me) isn't how I feel (or even staying in good standing). For me, the issue is that this person needs to be banned to prevent them from saying the same thing to someone else. You used the word "disciplined." Are you saying they might not be banned for saying something like that - even if that post was reported?

Thanks again!
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bluesmanSF, Champion

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Yes. People don't get "banned" as that's impossible. Further, they wouldn't simply at your request.

Keep in mind, trolls simply seek attention. By baiting one into an argument, so you can report him, you're causing the problem and more work for staff. They'd more likely remove your report privilege, raise your post quota or remove your authentication status, causing you to need to re-authenticate your account with new ID. They used to "ban" by disabling an account. That just led to trolls creating a new account. Or, they could have blocked an IP address. A user can now simply change an IP address or they likely share connections, causing others to be banned for no reason. Now they use authentication as I've described.
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Sandy

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What I said on that board was very, very mild compared to what I see all over IMDb. If I go to the Breaking Bad board right now, there will be people calling each other every name under the sun. And I was also responding to things someone said on a different board. I was very much trying to stay calm about the whole thing, but it was not right that people were trolling the "Betrayal" board. I was trying to calmly respond to the situation without filing a bunch of abuse reports. I guess I was trying to act as a moderator, given the lack of moderation from IMDb, which goes back to what I said in my original post: The boards are not managed properly.

And it is *not* impossible to ban people. I was a moderator on another message board for a couple of years. People don't just simply change their IP address. They would have to get a new Internet provider or use a proxy server. As I was saying before, well-managed boards don't let people join who are using proxy servers. I know many, many people who were banned from modern message boards (Not by me) and NONE were able to get around the ban.

So, given that people aren't banned here, now I know why the boards here are the way they are. And "smokejumping" is most certainly NOT going to solve the problem. But nevermind. I'm leaving now. I've had enough of the crap on the IMDb boards.
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Kevin Klawitter

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Of course it isn't impossible to block abusive posters... That's just the excuse IMDb uses to justify not doing anything to stop the problem. It often goes hand-in-hand with the "there are too many boards on the site to be moderated by humans" spiel.

Here's my idea on how to handle that:
1. Lock all boards that either currently have no posts, or haven't had any new activity in over 12 months. If somebody wants to make a post and therefore re-open the board, they will require approval from a HUMAN moderator.
2. Use human moderators rather than the automated system. If it is not practical to do so with IMDb staff, then deputize regular users of the board in question, their status determined by surveys, applications, and a formal review of their posting history to be sure a troll doesn't become an admin.
3. Make using sockpuppet accounts a bannable offense.
4. Modify the ignore function. First, make it block not only you from being able to see the other user, but the other user from being able to see you, so as best to avoid abusive retaliation. Second, if more than 10-15 people have the same user on their ignore list, the user's account should be subject to a formal review and disabled if there is evidence of bullying, trolling, or vandalism.
5. Modify the report function. Currently, reports are unlikely to be reviewed unless multiple people file them, and a user is more likely to have their report function temporarily disabled (under the blatant lie that the person has already been reported) than for their reports to actually have an effect. Allow multiple reports from one user against another to be reviewed by a HUMAN moderator, who will then be able to determine their veracity.

I don't think any of these suggestions are impractical.

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