Account Verification For IMDb Board Fails

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I can't verify my exisiting account for IMDb message board.
After I choose my country and type in my mobile phone number, I'll receive a PIN via text message. I'll type that quickly in and after clicking on Continue button I'll get again a page where you have to choose a country and type in you mobile phone number with error messages that I didn't choose a country nor I didn't enter my mobile phone number.

This same issue is already many months old!

Why isn't this fixed?!
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Väle Nool

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Posted 4 years ago

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Trevor, Employee

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Hello Vale,

I am not aware of this issue being reported before. May I ask if you've experienced this issue using an alternate browser or computer?

-Trevor
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Väle Nool

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Hi, Trevor

It's not a browser or PC issue.
I have tried to do the verification on different PCs, devices  and browsers – every browser have had cookies and js enabled, but again that's not a reason why after choosing my country (Estonia) and entering PIN from +45609910233 I will get page with blank text fields, asking do I even entered country and PIN number?!

I'm web dev myself and I know how these processes work. Before launching something thorough testing should be done. And I'm not the only one with account verification problem – I can see many people have problems with in right side column.

Can you please enable my account for commenting, if I give you my IMDb board handle?
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Trevor, Employee

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Hi Vale,

Please rest assured we do test the site before launching any new features. I've sent a message to you directly from our Helpdesk.

-Trevor
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Väle Nool

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Hi, Trevor

Got your message and thanks for your effort.
I don't know how to reply to your pm, so I'm writing it here.
My account is still not verified – I can't post to IMDb's message boards. Tried that when I got your message and tried few moments ago. My IMDb ID is "Try Harder".
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Charlio Chaplinary

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It is hilarious what happens when you outsource web modules like the PIN sender that Imdb seems to have gotten stuck with, going on three years.  There's no real tech support, and the "champion" designer convinced somebody that there is not a problem in the code.  Some of the responses from the "experts" still have me chuckling.  They would rather not admit their obvious mistake in the code (software) and instead drag it out for years.  I see this problem in outsourcing alllllll the time and it drives me bonkers/bananas.

The problem (I bet $500,000 USD) is that the designer lacked the foresight to ask themselves a simple little question: "What happens if somebody enters a wrong phone # by mistake?".  The answer is obvious: the wrong phone # (assuming it can receive text messages) is sent the text message, that event is tied with the Imdb account, and re-attempts to re-send from the account holder is internally flagged as an invalid attempt.  In other words, even if someone entered YOUR phone # by mistake, long long ago, this stupid verification system won't work  But since this was outsourced to a prideful crew of coders, they will never fix the code.  I see this problem in outsourcing alllllll the time and it drives me bonkers/bananas.

So... good luck?    I see this problem in outsourcing alllllll the time and it drives me bonkers/bananas.
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Vincent, Champion

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you don't need to keep reposting this, you've bumped several threads sometimes multiple times with the same comments
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Nobody

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the "champion" designer
AFAIK, on this board, users labeled as "Champions" are not employees.
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Vincent, Champion

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Correct, champions are just users that answer a lot of questions. It's a vanity title as thank you instead of just "member". But neither I or any Champion work for IMDB and our opinions are our own.

99% of the time I'm just directing people to information that is already here that they have missed. Sometimes I go in and do page edits for people if the person does not seem to understand how but has provided enough information for me to go find verification of their data. (but any user can do that). I don't even have IMDBpro, just a free account like anyone else.
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bluesmanSF, Champion

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Charlio,

You're misunderstanding...pretty much everything you're commenting on. Strange since you're suggesting you know more than "experts" but there you go...

In one, or more, of your other posts (and have implied it here too) that a phone number can only be used one time for one account. That's not true. There is no limit to the number of accounts you can authenticate with one cell phone number. You objected to a user's suggestion to borrow a number and said that it was stupid because that person might have or want their own account. They can certainly both have accounts authenticated that way. The only issue would be, if one or both of them abuses the site and has the number removed, it would not then be available to use again (which is the whole point of authentication...abusers will run out of ways to authenticate, when in the past they could simply make a new account with a new free email account.

It might be a good idea to know at least a fraction of what you're talking about before flooding the boards with useless, trolling crap.
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bluesmanSF, Champion

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To Nobody,

You're correct. Employees name tags say, "employee" or "official rep."

https://getsatisfaction.com/imdb/details/employees
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Charlio Chaplinary

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See the following, Official Response, which is rather vague.  Without seeing the details of the code in the website, who knows?  My theory is good.  Obviously IMDB paid for some lame software developers to write this verification process, if we see things your way.  #1 is basically saying you may not receive authentication because you may not be getting a text message.  LOL?  For #2, there is no definition of what is revoked, but it's possible.  If it's never been invoked, then how is that different than revoked for the same #?  Let's have IMDB post the source code so we can get to the bottom of why it sucks.  Most likely outsourced to Indians.  They are generally the worst computer programmers compared to any other race, because they don't admit when they are wrong, nor do they bother to find out.  Jump to the bold italics after the #2 sentence.  Obviously a flaw in understanding the English language.  

https://getsatisfaction.com/imdb/topics/why_cant_i_verify_my_account_via_text_message

 Giancarlo Cairella, Official Rep - Official Response

Just to clarify the current situation: we are not aware of any issues with the authentication process at this time -- it's being used successfully by many users every day and our tests indicate that it works. So if you are still having problems authenticating your account via a SMS text, there are two possible explanations. 

1) your phone is not receiving text messages from our system for some reason (which could be due to a network issue or problem with your phone carrier) 
or 
2) your phone number has already been used in the past for authentication purposes and the authentication has been revoked. If that's the case, you can't use it again. 

The second condition is by design: the system has been designed to prevent access to certain features (e.g. posting in the boards) when authentication has been revoked, so using it the same phone number is not possible. 

The first condition is harder to identify/explain. If you are positive that your phone number hasn't been used before to authenticate, i would suggest trying again at a later time

Either way, I'm afraid that the only workaround is to use a different authentication method. 

I don't mean to sound dismissive although I realize this may sound a bit vague -- I understand that not being able to authenticate can be frustrating. But unfortunately, there are many possible reasons why this may not not work, and most of them are outside of our control (since the process relies on sending a text, which is delivered by external carriers, in some cases more than one)
(Edited)
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Richard E. Kilduff

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I also tried to use this method for last 3 days and never get the return text.

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