Ads are playing automatically with sound.

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  • Question
  • Updated 6 months ago
  • Answered
  • (Edited)
Advertisements automatically play with the sound ON. I'm okay with 1-2 ads per page, but it really annoys me when they play sound without warning me. I scroll down the page and, BANG, sound blasts through my headphones from the ad that sits at the very top of the page. I've already scrolled past it, so I'd have to mute the tab or scroll back up to see if I can mute the actual ad itself. I shouldn't even have to worry about this because most websites have the sound on ads muted by default. (Youtube does this without problem.)
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Ben Grieve

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Posted 6 months ago

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Col Needham, Official Rep

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This sounds like a faulty ad, sorry.  Can you recall what was being advertised and where on the site it appeared? 

If it is still running now, uploading a screen-grab of the ad will help us locate it and fix the problem, thanks.
(Edited)
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Ben Grieve

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I'm not even getting the ad anymore. I was getting it all the time on many different pages, but it's no longer showing up now.
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Col Needham, Official Rep

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Thanks for getting back to us and please let us know if the problem reoccurs.