after video freeze up

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old thread

After watching a video and it goes back to the main page I cannot click on anything instead when I drag my finger to try and scroll through something it wants to open Google search, like when you drag your fiber from the home button on the bottom or hold it. After canceling the Google thing it works but is very annoying.
Photo of ethan lippert

ethan lippert

  • 3 Posts
  • 0 Reply Likes
  • annoyed.

Posted 6 years ago

  • 1
Photo of Michelle

Michelle, Official Rep

  • 13286 Posts
  • 10763 Reply Likes
Hi Ethan -

Are you still experiencing this problem? 

If so, can you post the IMDb Video URL here and clarify if this happens after viewing every video?

Also, can you confirm what device and browser you are using?
Photo of ethan lippert

ethan lippert

  • 3 Posts
  • 0 Reply Likes
Its through the actual imbd app. Sony xperia z1
Photo of Michelle

Michelle, Official Rep

  • 13286 Posts
  • 10763 Reply Likes
Thanks Ethan.  Does this happen with every Video you try viewing?  Can you give an example of a recent Video you watched where this problem occurs?
Photo of ethan lippert

ethan lippert

  • 3 Posts
  • 0 Reply Likes
Pretty much every video. A million ways to die in the west trailer earlier today. Even if I back out of a video before its over it will try to open Google and after that it seems to work until the next video.
Photo of Michelle

Michelle, Official Rep

  • 13286 Posts
  • 10763 Reply Likes
Thanks for the additional information here, I have reported this to our technical staff who will take a look as soon as they can.  If I hear anything in the meantime, I will post the information here.

This conversation is no longer open for comments or replies.