All of photos have been deleted off of my IMDb page- I didn't do it! What is going on?

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  • Updated 1 year ago
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Photo of Ashley Ledbetter

Ashley Ledbetter

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Posted 2 years ago

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Photo of Jack

Jack

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Probably because your IMDbPro account has lapsed and not been renewed. 

Photo of Ashley Ledbetter

Ashley Ledbetter

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I did renew it- but I didn't think you had to be a member of IMDb Pro to have pictures posted.  Is that new?   And could you put them back up since it is renewed?
Photo of Jack

Jack

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If you have renewed your IMDbPro subsumption within 30 days of it lapsing all the photos and bio will be restored.
If that has not happened then please wait for a reply from an IMDb staff member. 
I can't carry out this function as I am a volunteer on the site.
(Edited)
Photo of Steve

Steve, Official Rep

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Hi Ashley,

I've reached out to our technical team for further assistance with this issue. I will post updates here as more information is available.

Thanks in advance for your patience!


- Steve
(Edited)
Photo of Ashley Ledbetter

Ashley Ledbetter

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Hi- I have updated my payment method.  I have a new card and did not realize it was charging the old one.  Now can the fix my pictures?
Photo of Steve

Steve, Official Rep

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Hi Ashley,

We are still investigating this issue, I apologize for the delay. I will let you know as soon as more information is available.
Photo of Ashley Ledbetter

Ashley Ledbetter

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Please!  I have tried just re-adding them on my own and it won't let me- it keeps giving me an error message.  

Photo of Vincent Fournols

Vincent Fournols

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Which error message?
Photo of Ashley Ledbetter

Ashley Ledbetter

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It says "We had a problem processing that request.  Please go to the contributions page."  Then there is a weird quote, and then it won't let me do anything when I click the link.  Do you think we could resolve this soon? I like to route people to my IMDb page and it is really frustrating when there is nothing there.  I have been trying to get this handled since yesterday which seems like a really long time to be able to post a few pictures...
Photo of Vincent Fournols

Vincent Fournols

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Ashley,

Steve, an IMDb staff, has already stated twice that the technical teams are on your issue (and I have NEVER seen an staff come twice in so few hours before!)

While they are on it, can you share the "weird quote" which might help to give a diagnostic?
Photo of Ashley Ledbetter

Ashley Ledbetter

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They are usually movie quotes, and they change every time I click the link on my profile to try and add a picture.  Most recently, it said "A house divided against itsell would be better than this."  Abe Lincoln, The Lego Movie
(Edited)
Photo of Ashley Ledbetter

Ashley Ledbetter

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Now it's quoting Ed Rooney from Ferris Bueller
Photo of Jeorj Euler

Jeorj Euler

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O, those quotes. "These are not the droids you're looking for." Haha. So, is there an HTTP error code like 403, 404 or 500?
Photo of Ashley Ledbetter

Ashley Ledbetter

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No, it just tries to direct me to the "contribution homepage".  Then when I try to go there- there is a "welcome" message from Col Needham, which I can't read entirely because only 1/2 of it is visible on my screen... 
Photo of Ashley Ledbetter

Ashley Ledbetter

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Hi- what is the status of this?  I got an e-mail on Friday asking me the last 4 digits of the cc I used- I replied with that information, and still no response.  Please help!!
Photo of Vincent Fournols

Vincent Fournols

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Blame it on the weekend?
Photo of Ashley Ledbetter

Ashley Ledbetter

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Well, it's not the weekend anymore!  Can you help?
Photo of Vincent Fournols

Vincent Fournols

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I wish I could...!
Photo of Jeorj Euler

Jeorj Euler

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It's the end of a holiday weekend, right?
Photo of Ashley Ledbetter

Ashley Ledbetter

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I didn't think about that.
Photo of Steve

Steve, Official Rep

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Hi Ashley,

I'm reaching out to let you know that the issue seen while renewing your membership should now be resolved. Please ensure all of the following is true:

1. your card information on Amazon is correct
2. your billing address is complete and accurate
3. the card you wish to use for IMDbPro payment is set as your preferred card on Amazon

Once this has been confirmed, please attempt to renew your membership again. Let us know if you experience any issues and we can investigate further with priority.

Thanks for your patience while we worked to resolve this issue!


- Steve

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