Amazon firestick rebooting

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  • Question
  • Updated 4 weeks ago
  • Answered
Only when using the idbm app. On the firestick.
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Robert Kauffman

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Posted 2 months ago

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Taylor, Official Rep

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Hi Robert,

If you're experiencing playback issues with IMDb TV via the Amazon Fire TV stick, please contact Prime Video support directly for further assistance.
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matt

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IMDb tv is the only app on my fire stick that crashes. This happens on every commercial break, and it’s very frustrating. This has been happening ever since the new show intro look debuted. Please fix this bug.
(Edited)
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Derek Finlen

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Why would I contact Amazon when your the only application that crashes the fire stick.  My fire stick is no longer under warranty. Come on man, fix your app. 
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Taylor, Official Rep

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Thank you for your feedback. 

As previously mentioned, I recommend contacting Amazon Fire TV Customer Service so that they're able to provide logs to diagnosis the issue.

However I've gone ahead and forwarded along this information to the engineering team for further investigation. 
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Rosalind Muse

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But you failed to explain how Amazon is responsible and able to fix IMDB TV App problem.  Which make it sound like you are simply passing the buck and are useless for helping with this issue, SMDH
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matt

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I called Amazon today and got the fix. Go to settings, then to My Fire TV, go to About, scroll to the bottom for install update. Once the update is installed (after maybe 20 seconds), reset your Firestick by holding the play and select button together for about 10 seconds until “Amazon Firestick resetting” shows up and resets the device. This has worked for me
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Robert Kauffman

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The 2 we have that are crashing in the Idbm app. Are uptown date with the latest update.. this may help others and th8bks for posting it... but ours keep restarting
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matt

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Update- after 3 full episodes with no issues, it started crashing again
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Richard E. Woodward III

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I just started watching IMDb TV and it's a crap app. As a IT geek I pulled the firestick logs after the up-tenth crash. It at least has something to do with the firestick resolution. Try dropping the resolution to 720p. It fixed my crashing at least to this point.
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Robert Kauffman

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Yours is the only application on the fire stick that is having this issue my wife is watching this show the middle and every 10 minutes the stick reboots. It does not do this on hulu Netflix or Amazon video
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RIck Grimm

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We have 2 fire sticks in our home, and both are doing the same. It seems to be triggered by the commercial breaks. I have found that by pressing the home button just prior to the break, then restarting the show, it seems to help.
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David Osborne

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I hope this is resolved soon! It is very frustrating and only occurs as previously stated. Obviously, this glitch is associated with a recent update. Instead of us contacting Amazon, I feel that IMDB should be working with them to solve this problem.
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Rosalind Muse

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IMDb TV is the ONLY APP on my Amazon firestick that crashes. This happens on every commercial break for shows like Leverage for example, which never happens with the any of the other apps and it’s very frustrating.  I see no reason to call Amazon, since the problem is only with IMDB TV.  I realize this is a free apps with free show that gets paid by advertisers.  But, it doesn't make it right to lie and pass the buck to Amazon, when Amazon can't fix IMDB TV App issues.
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matt

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Here you go, Rosalind!

I called Amazon today and got the fix. Go to settings, then to My Fire TV, go to About, scroll to the bottom for install update. Once the update is installed (after maybe 20 seconds), reset your Firestick by holding the play and select button together for about 10 seconds until “Amazon Firestick resetting” shows up and resets the device. This has worked for me
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Russ Gold

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I can't say for sure, but I think IMDB must have fixed the app a couple of days ago.  It stopped happening 2 nights ago.  I had tried all of the things you suggested about 4 days ago (including changing the usb adapter), and none of them work.  However, the night before last the IMDB app stopped rebooting at commercials.   Coincidental?  Anyway, all's well that ends well.  Who knows with software.  So many things can go wrong.
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sarah harris

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Thought it was fixed yesterday had no problem out of it then today it's doing it again ridiculous.
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Elizabeth Grigg

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This is very annoying. The Help Center says to uninstall and reinstall the app with the issue. But IMDb Tv is not listed as installed app anymore. It’s powered by Amazon and you can’t uninstall and reinstall the Prime Video app. Trying the update now.
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Robert Kauffman

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That what we ran into . Hope the today work's for you . We got to watch one .30 minutes of a show then it started again. And I too was unable to fine IDBM as a app.
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Russ Gold

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I need to edit my previous response.  I periodically get periods without constant rebooting, however, it still happens very often and is extremely frustrating.  If I weren't so far through this series, I would abandon it and move on.  I can guarantee upon conclusion that I will not watch ANYTHING on IMDB again until they get this situation under control.  I am sure their advertisers will be thrilled by dropping viewer counts.  Honestly, IMDB, you need to fire your entire IT team and get some people who know how to program a stable app.  Maybe this is new technology, transitioning from app to advertisers and back constantly, but you are alienating a huge base of viewers.  I am positive that the few who are leaving
"complaints" here only represent a very small percentage of those being turned-off from your service.
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Google User

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I too am having problems with the app crashing. I tried everything that was suggested for Firestick rebooting issues and because the problem was happening so much, we ultimately thought it was the Firestick itself. (It is the older version). We went out and bought the newest one yesterday, downloaded all the updates, got through one movie on IMDb and on the second movie the rebooting happened again. This only happens in the IMDb app. No other problems with Amazon, Netflix, etc. This app needs to be fixed... every other commercial break it is restarting entirely.
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Richard E. Woodward III

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Did you try lowering your resolution on your fire-stick to 720p?  Not a great fix but I wanted to watch all 5 seasons of Leverage and it is working fine now.  At least until they get their software fixed.
(Edited)
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Google User

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I tried all the other suggestions but lowering the resolution did work!
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RIck Grimm

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IMDb- Isn't My Damn breakage...Sorry, I couldn't resist the opportunity.
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Rosalind Muse

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LOL, good one.