Android login issue

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  • Updated 4 years ago
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The IMDb Android app (version 5.6.1.105610200) running on my Samsung
Galaxy Tab 4 8.0" (SM-T330NU) w/ stock Android version 4.4.2 will not
accept the same credentials as the website for sign in.

These credentials work fine on the website. When these exact same
credentials are entered into the Android app I receive the error: "There
was an error with your E-Mail/ Password combination. Please try again."
(I have both entered them manually and copied them from my password
manager which syncs with my desktop. I have confirmed they are identical)

I use an IMDb account not Amazon, Facebook or Google.
My passwords are complex and, therefore, are long and contain lower &
upper case alpha characters, numerals and special characters. Is there a
limitation on the type of characters or the length of the password?

Is there another issue that I am not aware of?

Thank you

Cheers.


Note: This conversation was created from a reply on: IMDb App Updated.
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AIVAS

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Posted 4 years ago

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Trevor, Employee

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Hello,

May I ask if this issue still persists?

-Trevor
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AIVAS

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I just checked again & yes this is still an issue.
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Trevor, Employee

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Hello AIVAS,

May I ask if your password consists of more than 8 characters and includes a combination of both letters and numbers?

(please do not share your password in your reply)

-Trevor
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AIVAS

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From the original post:
"My passwords are complex and, therefore, are long and contain lower & upper case alpha characters, numerals and special characters. Is there a
limitation on the type of characters or the length of the password?"

So in answer to your question, yes it is longer than 8 characters and is a combination of letters, numbers and special characters.
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Col Needham, Official Rep

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It is possible that you have special characters in your password which are acceptable on the web site but not for mobile login.  Please try changing your password via https://secure.imdb.com/register-imdb/changepasswd and let us know if this solves it, thanks. 
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AIVAS

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Removing the special characters from the password worked. Thank you.

However the limitation of not allowing special characters is asinine and piss poor programming. There is no technical hurdle that necessitates a limitation on one platform.

Also the delay of 2 months between answer is completely unacceptable. I appreciate your answer however someone should have responded substantially sooner.

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