App doesn't work

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  • Updated 2 years ago
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After the last update , it even doesn't work
Photo of Hooman M

Hooman M

  • 30 Posts
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  • angry

Posted 2 years ago

  • 6
2 years ago
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Claire, Official Rep

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Hi Hooman,

Can you please confirm for us the following information so that we can investigate further?
  • Your device model
  • Android OS version
  • IMDb app version
Thanks in advance.
View previous…
2018-02-09T17:31:04+00:00
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Ava, Employee

  • 809 Posts
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Hi Hooman,

Thanks for providing this info.

Could you confirm what's happening when you attempt to access the app? Are you able to load it? Is it crashing?

Would you try uninstalling and reinstalling the app?
2018-02-10T09:54:32+00:00
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Hooman M

  • 30 Posts
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Content,s pages doesn't loading , yes , but doesn,t work
(Edited)
2018-02-10T09:59:38+00:00
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Hooman M

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2018-02-10T10:59:56+00:00
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Col Needham, Official Rep

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Thanks.  In which country are you located and what are your language settings on the device? 
2018-02-10T11:51:34+00:00
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Hooman M

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Iran , but i use of vpn , language : farsi
2 years ago
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Hooman M

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This reply was created from a merged topic originally titled After the last update , app doesn't work for farsi language.

After the last update , app doesn't work for farsi language
2 years ago
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Claire, Official Rep

  • 1905 Posts
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Thank you for the additional information.

I've forwarded this information to our technical team for further investigation.

We'll reply via this thread once we receive further information.
2018-02-12T15:45:24+00:00
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Hooman M

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I really think that you'd better change your technical team
2 years ago
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Claire, Official Rep

  • 1905 Posts
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Hi Hooman,

Our technical team has confirmed that this issued is fixed in the version 7.3.5 app release.

Please ensure you've updated to this version, and let us know if you experience any further issues.

Thanks,
Claire

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