Are there any actual IMDB Mods who frequent this section? Require assistance with long-running issue.

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if so, please respond with a private e-mail address to contact which I believe GetSatisfaction uses as i've been given one previously from GS when having an issue on a different site.   
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SCN-86

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Posted 2 years ago

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Claire, Official Rep

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Hi SCN-86,

As mentioned above, you can contact our IMDb Customer Support directly via the provided link. (Thanks, Tom!)

Please let us know if we can offer any further assistance.
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SCN_86

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Hi Claire,

For the record I did that exact step months ago numerous times with completely unhelpful results on every occasion.

I contacted the help desk and got a mostly useless response and then when I directly replied back to that specific message suggesting a smart, potential final solution to my issue a completely different IMDB agent responded to my message, so it was basically back to square one saying the exact same thing to a different person for the first time who then proceed to give me the exact same unhelpful, default response.

That's why I came to this section of the site specifically, because I assumed I could get an actual helpful follow-up to my issue and it would at the very least be the same person responding every time.

For the record, the issue is a mind-numbingly frustrating issue with a persistent troll on one specific review page who leaves ENDLESS negative 1 star, fake spam nonsense with unlimited fake accounts literally EVERY single day, and has clearly been doing this since the movie originally released in 2015 (yes, i'm not joking). I semi-regularly counter his pathetic troll "reviews" by either praising the film he laughably hates oh-so much or by specifically calling him out for being the deranged, no-life troll he is, and yet.......the majority of any of my ANTI-TROLL reviews get ridiculously deleted on a regular basis while most of his factually obvious, copy/paste troll garbage continues to remain on the page despite the fact that I report them all to IMDB mods countless times over and over again. It's absolutely......PATHETIC, and i've had enough, which is why i'm going far out of my way to contact a person in power who can permanently ban this moronic psycho once and for all.

So whether you can help me yourself or give me a direct e-mail address to someone with the authority to end this painfully obvious case of abusive, repeated trolling, it would be very appreciated.                 
(Edited)
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Michelle, Official Rep

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Hi SCN_86 -

Please note that we have several different staff members who offer support in our HelpDesk, this is why you had interactions with separate staff.

Regarding the issue you mentioned, if you have noticed user reviews that you believe is in violation of ourguidelines you will need to continue using the Report feature to bring it to the attention of our moderators and our staff will then take appropriate action.  
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SCN_86

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Hi Michelle,

As I mentioned previously I have repeatedly hit the Report button on countless of his troll reviews stating why it was painfully obviously a troll review and yet most of them don't get taken down.

Let me give you an example for why I or anyone else would be extremely frustrated by this endless cycle of nonsense:

The troll posts a "review" which literally says "here are the top 10 reasons why the director of this movie is a talentless hack and made a garbage movie", to which I reply with something along the lines of "here's top 10 reasons why you're a pathetic no-life crybaby troll", and guess what? MY anti-troll response gets deleted EVERY time (sometimes within less than an hour of posting) and yet his ACTUAL trolling nonsense (and a hundred copy/paste others just like it) is still currently up on the review page, despite obviously NOT being a review of the film in question and being in violation of EVERY possible rule within the IMDB review policy guidelines (spiteful remarks, off-topic, etc etc etc)

So honestly, PLEASE tell me how you can work with me to come to some sort of actual resolution to this issue as i'm beyond sick and tired of this ridiculous, deranged troll thinking he can do whatever he wants on this page 24/7 while the actual normal people get penalized for doing something actually helpful for the site.    
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Will, Official Rep

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Hi SCN_86,

Without seeing the review in question it is difficult for me to comment. People are entitled to have an opinion as long as it is constructive. Your comment was not suitable for the site and was not a review of the title so was correctly removed. Please include the link to the title in question and the review and I can take a look.

Regards,
Will
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SCN_86

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THE review?

Apologies if I somehow didn't make it clear enough before, but this deranged, no-life psycho troll has been spamming HUNDREDS of vile, fake reviews on this page on a regular basis for what genuinely looks like YEARS, and on almost a daily basis to boot.

I've been reporting him to IMDB and putting him in his place with anti-troll comeback reviews for a few mind-numbing months, but there's OBVIOUS signs of his repeated trolling going back to when the movie originally released in 2015

You mentioned how the example of my anti-troll response "wasn't suitable", but how exactly are the 100+ copy/paste troll "reviews" all made from the exact same person suitable for the site when featuring content such as the following:

"I Am Not Personally In Love With JJ Abrams So I Can be Objective" 

"Did you know Jar Jar Abrams is hired again when other directors rejected Disney this summer?"

"Author from: Not Disney Bad Reboot HQ"

Click on his obvious troll user names and these are the types of throwaway fake IMDB I.D. names that show up:

ios-44016
IMDb member since October 2017

mii-01182
IMDb member since October 2017

aag-72243
IMDb member since October 2017"

and what does his bio description say in countless of his pathetic spam accounts? Some slight variation of this every time:  

"Say it after me: Jar Jar Abrams"

he also uses such obvious troll names as:
"Mary Sue", "JJ Abrams Wife", "Bozo The Clown" etc etc etc etc

This collection of examples isn't even ONE PERCENT of his total amount of trolling. How is ANY of this within IMDB's guidelines??? I haven't made a comeback review in over a week, but guess what? If I do decide to post an anti-troll review, he will respond with a follow-up troll review within ONE HOUR........GUARANTEED. It doesn't matter if it's 2pm, 4am, etc, this deranged freakshow stalks the page EVERY hour of EVERY day! THAT'S not enough to get a permanent-ban???

So please hurry up and end this ridiculous morons endless trolling already. 
The review page in question is listed below and the only reason his most recent troll attempt was nearly a week ago (ple-20846  IMDb member since November 2017, IMDB member for 5 days)  is because he is OBSESSED with making sure a negative 1 star review is ALWAYS at the top of the page. If someone posts a positive review (which you can see someone did on November 12th) he downvotes it into oblivion with all his numerous fake accounts and then posts yet another beyond pathetic 1 star troll attempt to overwrite it. It's absolutely insane.

END IT!

http://www.imdb.com/title/tt2488496/reviews?filter=chrono
(Edited)
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Will, Official Rep

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Hi SCN_86,

As previously stated by Michelle if you have noticed user reviews that you believe is in violation of our guidelines you will need to continue using the Report feature to bring it to the attention of our moderators and our staff will then take appropriate action if the review is in breach of our policies.
(Edited)
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SCN_86

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So you didn't even bother to go to the page and say "Yep, THAT'S obviously a troll review.....THAT'S another one.....etc etc etc"

Thanks for wasting my time as much as the troll has.

I saw someone on this very forum recently, as well as even a professional director on his own website, make the most obvious common sense suggestion that IMDB absolutely NEEDS needs to put a system in place to verify accounts with ACTUAL REAL LIFE PEOPLE to completely eliminate endless spamming like the no-life moron on the Star Wars page does 24/7.

Maybe one day IMDB will grow an actual brain and put that plan of basic common sense into action. Though i'm not remotely holding my breath.
(Edited)
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Ivo Mujičinovič

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Dude no one cares about your winning cry baby complains. You literally bash everyone it is lame really lame.  
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Ed Jones (XLIX)

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There are 4 Sockpuppets this morning out to go after you again today Ivo. Please don't respond to them.

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