Attempting to cancel IMDbPRO SINCE 4-20-15. PLEASE CANCEL IT! THANKS. MS. MATILDA HAYWOOD.

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PLEASE NOTE: I HAVE BEEN TRYING TO CANCEL THE IMDbPRO ACCT SINCE 4-20-15, AND I KEEP GETTING THE FOLLOWING INFO OVER AND OVER! PLEASE CANCEL MY IMBdPRO ACCT! MS. MATILDA HAYWOOD. THANK YOU! HERE IS THE MESSAGE! -- If you would still like to cancel: Please note that photos and resume information uploaded with your IMDbPro subscription will be removed from IMDbPro and IMDb within 12-24 hours after your subscription ends. You will continue to have access to IMDbPro until your subscription ends. There was an error with your email/password combination. Please try again. * Enter your account email address to cancel * Enter your password Forgot your password? If you experience difficulty with canceling, please visit our cancel help page. Cancel my subscription Do not cancel my subscription
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Matilda Haywood

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Posted 5 years ago

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5 years ago
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bluesmanSF, Champion

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Are you sure you're logged in with the same email/password you used when subscribing to Pro? If you log in differently, like via Facebook, you're creating a new account, not attached to your Pro account and that would cause the "problem" part of the message.

Otherwise, this board's welcome message says:

Note: this is a public forum: anything posted here will be visible to everyone.

For billing/payment issues, visit http://www.imdb.com/bill

For issues regarding accounts or questions involving non-public information, please log into your IMDb.com account and contact our support staff privately via this form.
Which includes the text, in the billing/payment part:

If you have trouble using the Cancel feature, just contact us and we'll do it for you

Which indicates you should contact staff directly.
5 years ago
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Matilda Haywood

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This reply was created from a merged topic originally titled CANCEL IMDbPRO ACCT.

ATTEMPTING TO CANCEL IMDbPRO ACCT SINCE 4-20-15, BUT IT WON'T CANCEL. PLEASE CANCEL. THANKS. MATILDA HAYWOOD
5 years ago
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Trevor

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Hello Matlida,

I apologize you've had difficulty canceling your free trial. I've canceled the free trial on your behalf.

Please anticipate the removal of any photos within the next 12-24 hours. Thank you for trying IMDbPro!

-Trevor

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