Bug report- photos from movies refuse to resize, imdb Mobile Site

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  • Updated 2 years ago
  • Answered
  • (Edited)
Major bug report - when viewing a title (using Google Chrome browser on an Android 9 mobile phone) and I click one of the media photos which are usually scenes from a film, the jpg comes up huge and zoomed in. Pinch zoom refuses to work, it merely snaps to one preset view, and scrolling is disabled as well! eg. https://www.imdb.com/title/tt6133130/... -- a work around is in the browser to choose the menu item, "Desktop Site" however, wanted to let the IMDb webmaster team know asap. Cheers.
Edit: of course as soon as I post this it is working fine so I can't make and upload a screenshot! Since I toggled to Desktop Site/View and back perhaps that fixes the session? I noticed now that I cannot browse to m.imdb.com and that although at the very bottom of the page it says "IMDB Mobile Site" I do no think I'm really there. Fyi.
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Peter L.

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  • mild frustration but there is a workaround

Posted 2 years ago

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Claire, Official Rep

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Hi Peter,

I'm glad to hear the issue is no longer occurring on your device. If you do happen to experience this again, please provide with a screenshot, as well as your device model and browser name & version number so that we can investigate further.

Thanks!
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Peter L.

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Thanks Claire. It seems to be a weird Google Pixel XL 1 / Android 9 bug. It does it first thing in the day..I guess some cookie expires remembering some setting? Here are two screenshots:
I click there and,

But then again, the zoom resize refusal thing happens with some images on Bing images too occasionally... So, I donno WHAT to think. Fyi.
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Claire, Official Rep

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Hi Peter,

Thanks for the additional information. I've forwarded this to our technical team for further review.

We'll reply via this thread once we receive further information.

Thanks in advance for your patience.
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Claire, Official Rep

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Hi Peter,

Unfortunately, our team has been unable to reproduce this issue on local devices with the same device type and browser version where you experienced this.

I recommend ensuring that your device and Chrome browser app are updated to the most current versions. If the issue persists with not only IMDb, but also with other sites, I recommend reaching out to the Google Customer Support team regarding the issue within the Chrome browser application.

Please let us know if we can offer any further help.

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