can not select a photo for characters

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
I have been able to change character photos for characters on IMDb up until very recently, then I became unable to select photos anymore. I may need to talk to a technical support rep that actually works for IMDb if I can't get this figured out.
Photo of The Duke

The Duke

  • 8 Posts
  • 4 Reply Likes

Posted 4 years ago

  • 1
Photo of Col Needham

Col Needham, Official Rep

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Please can you describe the problem in more detail?  Which characters and photos and what error message are you seeing?  Please upload a screen-grab to illustrate the problem and we will be able to investigate.

Also it is worth trying with a different browser or different system and definitely with all browser plug-ins disabled (especially ad blockers) as they may be interfering with the operation of the pages. 
Photo of Col Needham

Col Needham, Official Rep

  • 6866 Posts
  • 4909 Reply Likes
Please can you describe the problem in more detail?  Which characters and photos and what error message are you seeing?  Please upload a screen-grab to illustrate the problem and we will be able to investigate.

Also it is worth trying with a different browser or different system and definitely with all browser plug-ins disabled (especially ad blockers) as they may be interfering with the operation of the pages. 
Photo of The Duke

The Duke

  • 8 Posts
  • 4 Reply Likes
thank you, you have solved my problem