can’t log in to IMDb accounts due to old emails and need updating

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  • Updated 5 months ago
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Old emails on account and can’t log in ...
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Maxine English

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  • frustrated

Posted 5 months ago

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Claire, Official Rep

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Hi Maxine,

If you no longer have access to your email, but remember your password, you can log in with your email and password. Please then go to the Account Settings to "Change Your email address"

If you no longer have access to your email to reset your password, we recommend that you register for a new IMDb account. Please note that we are unable to make changes to the registered email address on an IMDb account on your behalf, and are unable to merge separate IMDb accounts.

Please let us know if we can offer any further help.
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Maxine English

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What if you don’t even remember your past email..? can you look that up at least before having to start a whole new IMDb page ...

what happens to your old account if you start a new one. Hopefully they will delete the old account right Otherwise you would have a duplicate that would compete with your new account.
(Edited)
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Claire, Official Rep

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Hi Maxine,

For the protection of our members, we're unable to share the email address registered to an IMDb account. If you can provide us with a link to Your Activity page or one of your lists created with the account, we'd be happy to send a password reset email to the email address on file for the account to help you identify the registered email address.

Additionally, as with the email address updates, only an account holder has the ability to delete an IMDb account. Please note that your IMDb.com account is not to be confused with an IMDb filmography page (see our Help page here for a more detailed explanation of the difference: https://help.imdb.com/article/imdb/general-information/what-s-the-difference-between-an-imdb-page-and-user-profile/GHQEDYZ5DJ5Y8G5S)

-Claire
(Edited)