Can't access app after latest update, just won't install

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  • Updated 3 years ago
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Downloaded latest update for IMDb app last week but it won't install and is frozen, app icon lost in process of trying to re download app from the App Store,
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Deanne Nevell

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Posted 3 years ago

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Trevor, Employee

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Hi Deanne,

May I ask for your device specifications?

Thank you in advance.

-Trevor
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Deanne Nevell

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My device is iPad iOS 9.1
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Michael Arroyo

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Same problem on my IPhone 6.
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e.de.la.combe

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me too. Ipad2, IOS 9.2.1.
Can't access\remove\update it, Itunes doesn't know what to do with it. it's frozen solid halfway its installation.
(Edited)
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Nicole Diver

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Same problem here. iPad Air IOS 9.2.1
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Alison Amy Dodds

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Me too, iPhone 5C
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Tanja Verburgt

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Same here. iPad 3, iOS 9.2.1
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Tanja Verburgt

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App on iPhone works fine though...
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Debra M. DuHoux

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App will not iupdate...what's wrong? I love IMDb
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Cassie Connor

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Mine shows on the App Store I have an update but when I open my update screen it's in the update needed list but shows updated.
(Edited)
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Trevor, Employee

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Thank you all for the information. I've alerted our technical teams for further investigation. I will update this thread once more information is received.

-Trevor
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Yann

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Apple manages the app update process, unfortunately there is nothing we can do to fix this problem. Many users report this
problem occurring for many apps. Here are some things you can try:

 

- Restart the device (https://support.apple.com/en-us/HT201559)


- Delete the app and reinstall. Use Settings >
General > Storage & iCloud Storage > Manage Storage to find
IMDb and press delete. Then go to the App Store and try installing it again.

- Also in Manage Storage, make sure that there is still
storage available. Apps will not fully install when the device is full.

Otherwise, this is an issue to bring up with Apple
support.
https://www.apple.com/support/itunes/contact/
(Edited)
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Alison Amy Dodds

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Going into storage, deleting the app and reinstalling did the trick! Thank you!!
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Tanja Verburgt

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Worked for me too! Thanks!
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Kayceekay

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Thank you from me too. This method of deleting the app via settings > storage also worked for me. I was able to delete then reinstall my IMDB app back & rescue it from that weird purgatory it was trapped in!
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Melissa Campasino

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This reply was created from a merged topic originally titled Is there a problem with the latest update.

App tried to update. Is now frozen in mid-update. Can't get it to continue and can't delete it to reload. Help
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Ellen Brady

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This reply was created from a merged topic originally titled Updates won't download.

App hasn't been available on my iPad for weeks. Thought today's update would solve it but update won't download.
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Beverley A. Crick

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This reply was created from a merged topic originally titled App will not update..
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Joe Holliday

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This reply was created from a merged topic originally titled IMDM app will not update or install iOS 9.1.

iOS 9.1 IMDb app will not update. Uninstalled and now app will not reinstall
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No name Monkeys

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I tried to do that....but for iPod touch it wasn't working. In the App Store, it said it was still stuck in the installing process. I deleted it in settings, but it's still the same. I've tried to keep pressing the installation icon in the App Store, but it's stuck. If anyone knows what to do please help!! I have an iPod touch 5, by the way.

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