Can't correct an episode title for Star Trek: Discovery

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The 13th episode of season two is currently titled Such Sweet Sorrow: Part 1however, that is not the title. The title is solely "Such Sweet Sorrow" as you can see from the name page of CBS All Access. (I believe that this is the title shown on screen as well but my free trial of CBS All Access has lapsed.)

I've tried twice to change this but this isn't one of the trackable item. The Title Core processing date is through yesterday, so I'm guessing both were denied.  Submissions 190707-002803-176000 and 190713-214306-528000.

See picture below for the titles listing on the CBS All Access site:

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Adrian, Champion

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Posted 1 month ago

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Ed Jones (XLIX)

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Eboy

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Interesting question, since I’m not fully sure what’s IMDb policy with two-part episode titles. I mean I guess in many times the ”part 1” or ”part 2” is not necessarily part of the actual on-screen title (I could be wrong, of course)?
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Adrian, Champion

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There are many shows that don't even use part in the title of two part episodes, such as the Blacklist which name episodes things like "Mr. X" and "Mr. X (Conclusion".

I think the general policy is to credit as it was on screen. I can't remember right off if Star Trek: Discovery uses on screen titles or not. (I watch entirely too much television!) But, in the case where it is not shown on screen, I think we should go with the titles from the producers. The second episode is correctly shown with the comma per the website instead of the normal colon.
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Ed Jones (XLIX)

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They don't use on screen titles. I looked first off for it, as I have had All Access for 5 years, and you said yours expired.
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Peter, Champion

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"Part 1" may not be necessary in this case, but the guidelines mention that it should be included in some cases:

"Some programs air two-part episodes from time to time. If the two parts are clearly separated (separate titles or a separate title card), then they should be entered as two separate episodes (with "Part 1/Part 2" on the end of the title if they don't have unique titles)."
https://help.imdb.com/article/contrib...
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Peter, Champion

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If one story with one title is split over two weeks, as is common, I would still consider it helpful for the title to include Part 1/Part 2.
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Adrian, Champion

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Read the rule again and read my first comment. They did not air together. This rule does not apply. Look at Ed's picture. They were released a week apart.

Also, think about the reason for the rule (which is an odd rule as this would violate another of IMDb's rules about listing episodes that air together as a single episode). It is to uniquely identify the episodes airing under a single title. This was never the case with these two episodes.
(Edited)
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Jeorj Euler

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The rules make no mention of "week" or "back to back", so that aspect is irrelevant.
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Peter, Champion

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I'm not arguing about what the cited rule is about, just mentioning something for the IMDb rep to consider.

When guidelines say extra information should be added to episode titles in some cases, there may be a grey area in other cases where it can also be added. But not in this particular case, apparently.
(Edited)
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Jeorj Euler

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Right, it's confusing.
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Eboy

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I have to agree with Peter.

Btw, related thread about (episode) titles without the actual on-screen title:
https://getsatisfaction.com/imdb/topi...
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Meredith, Employee

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Hi Adrian, 

Based on the screengrabs provided it appears the part 1 should not be listed in this case, however the following episode should still have part 2 listed. I have now corrected the title text, this change should be live on the site shortly. 

thanks
Meredith
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Adrian, Champion

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Thank you.