Can't create or edit character pages

  • 2
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
I have Swiki Edit Access, but when I click on "Create" for any character on any title in any browser, the website reacts like I've clicked the question mark and takes me to http://www.imdb.com/help/show_leaf?whatischar.  Same thing happens when I try to edit a character page.
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Laiath

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Posted 2 years ago

  • 2
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Rebecca

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Hi Laiath,

Can you confirm that it is the account you are contacting us from is the account you are trying to edit the character pages from?

If so, it does not look like you have requested swiki access yet. 

Have you filled out and submitted the following form? 
http://www.imdb.com/helpdesk/swikieditapply


At present we are only reinstating editing access for contributors whose account is well established and have added sufficient quantities of good data to any section. 
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Laiath

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Hi Rebecca,

My nickname is the same on IMDb but this here's my Facebook account while the other is an IMDb account. Here's my profile page.  And yes, I have submitted that request and had swiki access for a while now. I can edit plots, parental guides, etc. but not character pages. 
(Edited)
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Michelle, Official Rep

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Hi Laiath -

I'm able to confirm that your account does have swiki permissions, so I'm not certain why you are unable to create a new character page.  Can you try resetting your account by logging-out and then logging back in, and then trying to create the character page again.

Let us know if you are still experiencing the same error page, and if so, can you take a screen grab of the page and post it here?
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Laiath

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Hi Michelle,

Thanks for getting back to me. I logged into my account on Chrome, Firefox, and Safari, so logging out and back may not solve the problem.

A screenshot wouldn't be much use either, I don't think, as I don't see an error page. The button simply takes me to the link I provided in my original post.

Is there any additional information I can provide?
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Will, Official Rep

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Hi Laiath,

Unfortunately we are experiencing issues with our character pages which are unlikely to get prioritized given our current development resource is focused on migrating our old pages to the new system. You have all of the required access to add characters. Other than clearing your cookies and cache from the browser settings or trying to log in on a different device there isn't a lot else I can suggest to resolve the issue.

Regards,
Will
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Laiath

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Is it possible to revert this back to a problem (since this was not a question) and unmark it as "answered" (since it's still unanswered/unsolved despite everybody's best efforts)?  
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Will, Official Rep

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Hi Laiath,

We are currently investigating this on a ticket, I'll let you know once we have an update.

Regards,
Will
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Nicole Slater

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This reply was created from a merged topic originally titled Still can't create a character despite Swiki approval?.

Dear IMDb,
We still can't seem to be able to create characters for our credits on IMDb even through our account has been approved with Swiki.
What should we do?

Thank you.

Slater Entertainment.
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Will, Official Rep

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Hi Nicole,

We've merged your problem into this thread where we are currently investigating the issue.

Thanks.
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Will, Official Rep

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Hi both,

We've made some further edits to your account which will resolve the issue. Please allow 24 hours then try again and let me know if you are still experiencing difficulties.