Can't edit or delete review even when "dots" available.

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  • Updated 5 months ago
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I have a review that appears to be fairly unpopular so I thought I'd tried to edit it for improvement to see if I couldn't get people to start finding it more "helpful". Unfortunately, I don't seem to be able to either edit or delete it. The 3 dots are there in the upper right corner on the review and the cursor changes to a clickable pointer to indicate selectability, but when I click on it, nothing happens.
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SCA

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  • Confused.

Posted 5 months ago

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Col Needham, Official Rep

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Sorry to hear about this.  It sounds like it might be a local problem though, please follow the steps in https://help.imdb.com/article/imdb/general-information/why-is-imdb-displaying-differently-on-my-browser/GF2ZAR69V859XLHF 

If it is still not working, please provide the URL of the page where this happens and details of which browsers / systems you tried. 
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SCA

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OK. Will do.
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SCA

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I followed the instructions above as per your recommendation and am still getting the same results. That is, even if I see the 3 dots which suggests that my review is available for editing/deletion, and the cursor indicates the same thing when I hover over the 3 dots, the pop-up menu for editing and deleting simply does not happen.

This happens in Chrome, Microsoft Edge and Internet Explorer. I've done my best to make Chrome as pristine as possible, and I have never before used Microsoft Edge or Internet Explorer on this machine so I can pretty much guarantee that they are as clean as can be.

FYI: I cannot GUARANTEE the following observation, but it does seem to be true as far as I can tell:

Not EVERY review I have written is unalterable; some are and some aren't. The pattern I THINK I'm seeing is that I can alter reviews in which my helpful/unhelpful balance is either equal or in my favor, but I DON'T have the ability to alter my reviews when the review at hand is significantly unfavorable in terms of its "helpfulness" rating.

I've checked this on 3 or 4 of my reviews and I think I'm seeing consistent behavior.

So far, this is my best guess.

https://www.imdb.com/title/tt6301452/reviews?ref_=tt_ql_3 - URL where this is happening.

Interestingly, as you know better than me, in addition to the 3 dots that are supposed to give us the ability to edit/delete our review, we can also select "Edit your review" up near the top of the "User Reviews" page (or click anywhere in that general area). Interestingly, that still seems to work. Just not the 3 dots menu.
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Col Needham, Official Rep

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Thanks, whatever the problem is here, it has nothing to do with the balance of helpful/unhelpful votes. 

Are all of your un-editable reviews marked as containing spoilers (as is the case on tt6301452)? 
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SCA

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ALL of my reviews are marked as containing spoilers. SOP for me.
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Nick Burfle

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The problem isn't universal, 3-dots brings up the edit window okay for me regardless of favorability.  Windows 10, Edge.