Can't open imdb.com or Amazon since last update

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  • Problem
  • Updated 3 weeks ago
  • In Progress
Imdb.com wont open from app
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Martin Brooks

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Posted 4 weeks ago

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Steve, Official Rep

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Hi Martin,

It looks like you chose Android and iOS categories - could you please write back with the following:

- your device and OS version
- are you using the IMDb app or a mobile browser
- what is the update you are referring to? a device update? an IMDb app update? an Amazon app update?
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Roger Campbell

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IAM having this very problem with my IMDB app. The link at the lower left of the screen that says "View on IMDB.com" only works on a rare occasion now. I have tried uninstalling the app but that made no difference.
Thanks

My device information:
- Pixel 2
- google
- en_US
- OS 28
- IMDb v8.0.0.108000302
- Feature DEF

Get Outlook for Android
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Claudia Simard

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This reply was created from a merged topic originally titled The application does not work properly.

Hi, I have a new phone, Samsung A70, when I go to IMBD application, many things does not work. If I go on an actor profile and I want to see all his pictures, if I click on see all, it does nothing. Same thing if I click on see on Imdb.com, does not work. In the settings, I have put the option to see original titles but it still all in French. I change the position of my from Canada to United States but it's still all in french. Can you help me?
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Steve, Official Rep

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Official Response
Apologies for the trouble - I believe we have identified a root cause, but to be sure we have everything we need to investigate and find a solution, please provide as much information as possible:

- your device and OS version
- are you using the IMDb app
- have you noticed this issue using both wifi and cellular data connections?
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Roger Campbell

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My device information: - Pixel 2 - google - en_US - OS 28 - IMDb v8.0.0.108000302 - Feature DEF

Yes I am using the IMDB app and the problem exists when using both WiFi and cellular data connections.
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Claudia Simard

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My Phone : Samsung A70. OS : Android 9

I am using IMDB app

The problem exists using both WIFI and cellular data connections.
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John, Employee

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Thanks, everyone. We're submitting a patch (planned tomorrow) to remedy these issues. 
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Lisa T Smith

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Can I watch this on my TV with my Roku device?
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Mayank Pandya

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Why is it not working on firestick 4k ? It was working fine. does it required to have amazon prime member ?