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Hello. In the past few days, it seems I can't connect to message boards. I've been a user since 2005 and this is the first time it is happening. IMPORTANT: This happens only when I try to connect via my home PC. I can get through from my work PC or others!! Why is that? There is not a problem with my personal PC..Sometimes, I can see the topics but when I click on them I get an "Error 500". Other times, I can't even see the topics.
Could you please help me? Thank you.
Could you please help me? Thank you.
Posted 7 years ago
Emperor, Champion
Emperor, Champion
Dan Dassow, Champion
Emperor, Champion
Sadly authenticating is for all users both the new & the veteran but there are very good reasons.
I know it feels like you are being punished or suspected but it's to keep the boards as friendly & "troll free" as possible. As you must know it's very tough to keep a site (especially one as huge as IMDb) free from all the garbage that happens on messageboards.
Having people authenticate keeps many of the would be trolls & troublemakers from creating account after account and makes it tougher for them to return after being deleted by the admins.
So while it's a bit of an imposition for us "mature folks" that don't plan on causing problems, it's to help keep the community a better place for us.
Glad to read that @ the clearing cookies & temp files, strange it didn't help.. Did you sign out of IMDb and back in after you cleared the cache'? Because until you sign out & back, you're still on the connection WITH the previous cookies.
I still advise to try authenticating before we start suspecting a more complicated problem. :( Sorry..
I know it feels like you are being punished or suspected but it's to keep the boards as friendly & "troll free" as possible. As you must know it's very tough to keep a site (especially one as huge as IMDb) free from all the garbage that happens on messageboards.
Having people authenticate keeps many of the would be trolls & troublemakers from creating account after account and makes it tougher for them to return after being deleted by the admins.
So while it's a bit of an imposition for us "mature folks" that don't plan on causing problems, it's to help keep the community a better place for us.
Glad to read that @ the clearing cookies & temp files, strange it didn't help.. Did you sign out of IMDb and back in after you cleared the cache'? Because until you sign out & back, you're still on the connection WITH the previous cookies.
I still advise to try authenticating before we start suspecting a more complicated problem. :( Sorry..
Emperor, Champion
I'm not convinced it is an authentication issue, you can still access message boards, you just can't post to them.
bluesmanSF, Champion
Sorry I had to go out..
It looks like Blues already explained that authentication is for everyone and yes different from validation but as both Emperor and Bluesman posted, it's not the issue you're having here.
I just wanted to cover that base, just in case. It is in NO WAY a reflection of your character or an accusation or anything of that nature. Please understand, I didn't like doing it either but if it keeps the boards a better, more friendly place, I'm willing & in fact did do it.
Anyway, moving on,, there seems to be some strange issue going on since clearing the cache' & cookies didn't fix it.
Can you say what happens when you try to visit a board? The 500 error every time?
Have you tried visiting several boards? And it happens on all of them?
One thing that I've seen fix the 500 error, in the past, is to cycle the modem & router if you have one. It's a simple thing but I've seen it fix a wide range of problems.
Sign out of IMDb and shut down your computer,
Then just unplug the power cord from your modem (and router if you have it) and wait about 30 seconds, plug it back in and allow it to go through reconnecting & setting itself. (Takes a few minutes 2-5 depending)
Once it's done start up your computer & try loading IMDb and signing on again.
**Fingers crossed** I've seen it work before so here's hoping.
EDIT: WAIT!! Are you saying you're having this issue on more than one machine at more than one location? Both a laptop & desktop at different places?
If yes then that would likely be an ISP issue. Something with the company supplying the Internet.
It looks like Blues already explained that authentication is for everyone and yes different from validation but as both Emperor and Bluesman posted, it's not the issue you're having here.
I just wanted to cover that base, just in case. It is in NO WAY a reflection of your character or an accusation or anything of that nature. Please understand, I didn't like doing it either but if it keeps the boards a better, more friendly place, I'm willing & in fact did do it.
Anyway, moving on,, there seems to be some strange issue going on since clearing the cache' & cookies didn't fix it.
Can you say what happens when you try to visit a board? The 500 error every time?
Have you tried visiting several boards? And it happens on all of them?
One thing that I've seen fix the 500 error, in the past, is to cycle the modem & router if you have one. It's a simple thing but I've seen it fix a wide range of problems.
Sign out of IMDb and shut down your computer,
Then just unplug the power cord from your modem (and router if you have it) and wait about 30 seconds, plug it back in and allow it to go through reconnecting & setting itself. (Takes a few minutes 2-5 depending)
Once it's done start up your computer & try loading IMDb and signing on again.
**Fingers crossed** I've seen it work before so here's hoping.
EDIT: WAIT!! Are you saying you're having this issue on more than one machine at more than one location? Both a laptop & desktop at different places?
If yes then that would likely be an ISP issue. Something with the company supplying the Internet.
Emperor, Champion
I just wanted to cover that base, just in case.
And well worth checking out - I'm just throwing stuff against the wall to see what sticks. ;)
One thing that I've seen fix the 500 error, in the past, is to cycle the modem & router if you have one. It's a simple thing but I've seen it fix a wide range of problems.
Good one. Something is corrupting the data between the keyboard and IMDB - that is one angle I've overlooked.
It'd make sense to sketch out all the troubleshooting tricks in one FAQ, so we can make sure we've got all the bases covered. I'm afraid these cases required the user to do a lot of tinkering to shake the problem loose (as there is no one obvious cause), so we might as well be comprehensive.
Dan Dassow, Champion
A few years ago, I had problems with 500 errors and very slow connections to IMDb and Google. Ultimately, I ended up disconnection and reconnection the cable to the modem, and rebooting the modem and router. This would solve the problem briefly.
In my specific case, the ISP discovered that the cable was periodically grounding.
In my specific case, the ISP discovered that the cable was periodically grounding.
It'd make sense to sketch out all the troubleshooting tricks in one FAQ, so we can make sure we've got all the bases covered....We might as well be comprehensive.
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Yes, Yes! Completely agree. The more suggestions for fixes the better. You just never know what's causing the issue so it's best to be thorough for sure.
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Yes, Yes! Completely agree. The more suggestions for fixes the better. You just never know what's causing the issue so it's best to be thorough for sure.
Emperor, Champion
Indeed - I'm the family tech support (unpaid, obviously) and it usually takes time and patience, but everyone is still impressed by my technical prowess, when all I'm doing is Googling and methodically working through the possible solutions, even when it turns out to be rather... outside the box. A case in point:
Blimey. That inspires me to hassle the cable company, as the tarmac outside the house has fallen apart in places and you can reach in the hole and grab the cable. At least they fixed the great loop of cable that was sticking up out of the pavement further down the road.
In my specific case, the ISP discovered that the cable was periodically grounding.
Blimey. That inspires me to hassle the cable company, as the tarmac outside the house has fallen apart in places and you can reach in the hole and grab the cable. At least they fixed the great loop of cable that was sticking up out of the pavement further down the road.
Dan Dassow, Champion
Emperor, Champion
Dan Dassow, Champion
Emperor & Dan,
She has said this is happening on two different machines, at two different locations but the ISP is the same.
That would not be a disc defrag problem that's got to be an ISP problem.
If it's the same provider but the locations & machines are different, it can't be an issue with her machine.
Could be a DNS issue? Sheesh this is really tough..
Maria, your ISP is the company that provides your Internet- at times, if it's a small company there can be issues with Emails & viewing websites..
You don't have a limited number of gigs of use each month do you?
I think I would call the company that provides your Internet and ask if there are any issues connecting to sites in the US.
She has said this is happening on two different machines, at two different locations but the ISP is the same.
That would not be a disc defrag problem that's got to be an ISP problem.
If it's the same provider but the locations & machines are different, it can't be an issue with her machine.
Could be a DNS issue? Sheesh this is really tough..
Maria, your ISP is the company that provides your Internet- at times, if it's a small company there can be issues with Emails & viewing websites..
You don't have a limited number of gigs of use each month do you?
I think I would call the company that provides your Internet and ask if there are any issues connecting to sites in the US.
Dan Dassow, Champion
Pikabo ICU,
You are most likely correct that the problem is likely to be associated with Maria T's Internet Service Provider (ISP). However, it has been my experience that people who neglect basic PC maintenance, tend to do so on all the PC's they use.
On a related note: Maria T's problem is one where an interactive chat session on Get Satisfaction would be very helpful.
Maria,
Domain Name System (DNS) [http://en.wikipedia.org/wiki/Domain_N... ] is the systems for how machines are named on the internet. It's like the internet's phone directory.
You are most likely correct that the problem is likely to be associated with Maria T's Internet Service Provider (ISP). However, it has been my experience that people who neglect basic PC maintenance, tend to do so on all the PC's they use.
On a related note: Maria T's problem is one where an interactive chat session on Get Satisfaction would be very helpful.
Maria,
Domain Name System (DNS) [http://en.wikipedia.org/wiki/Domain_N... ] is the systems for how machines are named on the internet. It's like the internet's phone directory.
"On a related note: Maria T's problem is one where an interactive chat session on Get Satisfaction would be very helpful."
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I couldn't agree more!
Is that something members have suggested & been hoping for?
And very true on the reg maintenance issue.. I hear err read what you're saying there.
I don't know what country Maria is in but many of them still throttle mgs- so it could be possible she just reached the limit.. ??
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I couldn't agree more!
Is that something members have suggested & been hoping for?
And very true on the reg maintenance issue.. I hear err read what you're saying there.
I don't know what country Maria is in but many of them still throttle mgs- so it could be possible she just reached the limit.. ??
Emperor, Champion
Nope, its not been suggested. It might certainly speed up turn around, but it'd need to be posted on the main GetSatisfaction forum.
Emperor, Champion
Yep, if it is happening on a number of computers at home and work, then, while DD is right that some maintenance would be an idea, I'd phone my ISP and see if they are doing something with the caching and ask whether they'd clear the cache to try and fix the problems. As it is one of the world's most visited sites it isn't unreasonable.
Dan Dassow, Champion
Maria T.
Most likely the ISP will ask you whether you've done some of this routine maintenance. It's been my experience that the support line will walk the user through the obvious solutions before acknowledging the problem could be on their end.
Most likely the ISP will ask you whether you've done some of this routine maintenance. It's been my experience that the support line will walk the user through the obvious solutions before acknowledging the problem could be on their end.
Emperor, Champion
Indeed. You'll get lots of "turn it off and on again" before they get to the meat of it, so it best to cover all the bases. I've had helpline operates tell me I'm a clearly an advanced user, when really all I'd done was Google the solutions and save us both quite a lot of time. ;)
So yes, if you can say "I've done all the basics" it will help you skip down their checklists a lot quicker.
So yes, if you can say "I've done all the basics" it will help you skip down their checklists a lot quicker.
Hi all, I have the exact same problem as Maria T! In case of some movies (e.g. The Final destination 2009) I cannot view the board messages, i receive an error 500. BUT this only happens on my 2 desktop PCs, and on my mobile with Android 2.3 it works. On my GF's mobile with newer Android it doesn't work either. I asked my father to check who lives about 5 km away, and it didn't work for him either, and I asked a friend in Ireland to check, and it was error 500 fro her too. It's crazy! Apparently nobody at IMDB is taking notice of this error. What should I do?
Oh, and unfortunately I don't have a friend or relative who has an IMDB account to check this also to see if it works for him/her..
Dan Dassow, Champion
Maria, we have not forgotten out the problem your and Balázs Miklós Róbert reported. I'm somewhat at a loss on what else to suggest. If multiple people report the problem, it is usually easier to determine the root cause.
The new message board software is in production, although there are still some minor bugs that other people and I still encounter.
The new message board software is in production, although there are still some minor bugs that other people and I still encounter.
Dan, it was very difficult for me to find this forum where I can report my problem, and I'm quite familiar with the internet. I guess many people can't even find a platform to share their problem, that's the reason why there are only few reports of this message board issue.
This is also about this same problem: https://getsatisfaction.com/imdb/topi...
BTW I checked today on my workplace PC, and the boards for the mentioned The Final destination 2009 work perfectly there, but on my home PCs the same error 500 appears only.
Emperor, Champion
