Can't credit actor.

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  • Question
  • Updated 6 years ago
  • Answered
I'm unable to credit the lead actor in my short film. All other cast and crew have been added promptly. When trying to add him I'm given the warning that his last credit was more than ten years ago and I choose to "proceed anyway". The submission then seems to go fine but no credit has appeared for him, after nearly two months. Any help would be appreciated. Thank you.
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Elliott

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Posted 6 years ago

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Michelle, Official Rep

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Hi Elliott -

If you provide the submission reference number for the most recent credit submission I will be happy to take a look to see if there were any errors.

Otherwise, if there are no errors, it is likely that our data editors were unable to independently verify the credit, if this is the case I encourage you to post a screen grab of evidence to help verify the credit, and our staff can take a look.
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Elliott

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Hi Michelle,
Thanks for your help. The submission reference is 140128-143627-690000 

If there are no errors there I'd be happy to supply a screen grab to help verify the credit.

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bluesmanSF, Champion

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Re:  "...happy to supply a screen grab..."

If I were you, I'd just go ahead and upload it (using the camera Icon) right into this thread so it's right there if they need it when staff comes by.

Just a suggestion...

(Edited)
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Michelle, Official Rep

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Looking at your update, I see that all the warnings were acknowledged, so yes, please post a screen-grab here as bluesmanSF describes, and our staff will take a look.  Thanks!
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Elliott

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Great, thanks Michelle, and bluesmanSF. Here's a screen from the end titles with this specific credit. 

 
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Michelle, Official Rep

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Thanks for posting this, the cast credit update you requested has been forwarded to our
data editors, along with your screen grab, and if approved, it should appear online with the next
available update of our servers (i.e. within 2 to 14 days).

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Elliott

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Fantastic, thanks. Hopefully this should solve the problem!