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I recently changed the email associated with my account and went through the process of validating the new email.
When I went to sign back onto the account, it didn't recognize my password so I clicked "forgot password" and it sent a link to my email to change my password. I followed the prompts, entered the new password and I was able to sign in but here's the weird part - the account it signed me into was a brand new account with a new name based on my OLD email.
I am now unable to sign into my original account and I never went through the process of creating a new account.
Can someone help me understand what happened and get me back into my original account?
Thanks.
When I went to sign back onto the account, it didn't recognize my password so I clicked "forgot password" and it sent a link to my email to change my password. I followed the prompts, entered the new password and I was able to sign in but here's the weird part - the account it signed me into was a brand new account with a new name based on my OLD email.
I am now unable to sign into my original account and I never went through the process of creating a new account.
Can someone help me understand what happened and get me back into my original account?
Thanks.
Posted 4 years ago
BAJackson