Client's IMDb Page Photos Were Deleted & Replaced With Others Without Her Permission

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Hello! I am a Publicist and my client's IMDb Name Page had all the photos deleted and replaced with others. Neither she nor myself made these changes. Please advise as to how this happened? Has the site been noticing hacking activity or did one of your editors possibly make these changes? This is a HUGE problem, as she and I have taken great care to ensure that her page is up to her professional standards. Thank you! https://www.imdb.com/name/nm2323966/ 

Best,
LisRay

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lisray

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Posted 3 months ago

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Ed Jones (XLIX)

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What are the photos of on her page?
Related to her work?
IMDb only makes changes submitted by any registered user.
There are over 100,000,000 of them.
Can you elaborate further?
Can you provide the originals?
It will help Staff to have as much info so as to correct the issue.
Thanks
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lisray

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Thank you for your prompt response and attention to this matter. Yes, I'm aware of the number of submissions IMDb receives and processing times, rules, etc. I've been an IMDb Pro contributor for 18 years. This is the first time I've ever seen this happen. Yes, the photos on her page were related to her acting and directing work, there were about 20 or so photos and they are now all gone and have been replaced by 5 other photos. Neither of us made or authorized these changes. The originals are no longer on the site at all, so she and I will have to upload them again and re-submit to her IMDb page. I just wanted to make you aware because the only other explanation is hacking. We will try to log in to her page, but if there is any problem, we will be back in touch. Thanks again.

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Ed Jones (XLIX)

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No hacking.
An over-exuberant contributor.
Upload the photos in the meantime.
Sometimes a user may report photos for violation of a policy with relation to quality or if the photos contain spoilers or other reasons.
An Employee will come by and reply sometime within the next 6-24 hours.
Cheers
(Edited)
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Sharon

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How can a contributor who does not own the IMDbPro page add photos?
Sure they can report photos in violation, but add new photos? Ridiculous.
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Ed Jones (XLIX)

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It was not done on the pro page.
It was done on her name page.
It is editable by all registered users.
I explained this above.
Any one of the registered 100 million IMDb users can submit a contribution to any Name page or any Title page. Contributions are defined as a submission for inclusion or removal. It is then processed and checked by an IMDb data editor. If the data editor determines the validity, the changes are made.
The information on all pages are not "owned" by the contributor. You do not receive any notifications to alterations either. It would be nice if this feature existed, but it does not at this time. I have an actors page also. I monitor it on a regular basis. It would be wise to do so in the future.
Sorry this has happened, but an employee will address this faster if you and I stop replying to each other.
Every time there is diatribe it pushes the response time back.
Cheers.
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Sharon

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Hey Ed, what's this. An IMDbPro page? Yes/ No? Do you think you may be wrong?
https://www.imdb.com/name/nm2323966/
(Edited)
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Ed Jones (XLIX)

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Name page
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MAthePA

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Hi, lisray.

The difference explained deep enough above by Ed Jones.
In addition, if you examine the help-page, there are explanations to how it all works and "how this happened".
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lisray

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Thank you. I would prefer those screenshots above be deleted from this thread, if possible - thank you for respecting that. I understand well the difference between Pro and regular Name page. However, if a client is paying for Pro to have his or her photos there and some random contributor can then "report" those photos and have them deleted, that is a problem. It still does not make sense that 20 or more of her photos were deleted from her page, including her featured photo! If Editors would have vetted that request, I cannot imagine why they would have deleted photos of her work. Anyway, we will remedy this on her page and move forward. 
(Edited)
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lisray

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Thank you again for your help with this. Please remove the above screenshots of her pages, if you are able. The whole idea is that we don't want those photos associated with her page anymore. Cheers!
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MAthePA

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I'm not an admin, nor moderator. It's only them who can do this. But I'll pray to the god of internet )
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lisray

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Understood. You and me both :) And/or the power of Ed Jones (XLIX) to please take them down. Thank you!!
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Ed Jones (XLIX)

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I'm Not an Admin either.
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MAthePA

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Sorry, but Ed also has no power over the screenshots since new posts were published. It is how GetSatisfaction works. And this is how Sharon's question was satisfied in the most descriptive way.

PS: Ed replied in parallel earlier.
(Edited)
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Claire, Official Rep

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Hi LisRay,

I've reached out to you directly via email with further information regarding Jax's page.

Please review the message, and feel free to reply there directly with any further questions.

Thanks!
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Ed Jones (XLIX)

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Thank you Claire

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