Coco

  • 1
  • Problem
  • Updated 5 months ago
  • Solved
  • 1
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old thread

the cute 'entrance' you have to the Coco page, has made it so the text doesn't show up on Quotes and Trivia pages
Photo of Jennifer Gutierrez

Jennifer Gutierrez

  • 7 Posts
  • 6 Reply Likes
  • sad. I love trivia

Posted 10 months ago

  • 1
10 months ago
Photo of Jennifer Gutierrez

Jennifer Gutierrez

  • 7 Posts
  • 6 Reply Likes
Same on Avengers Infinity War.  Basically your cute entrance pages are breaking the content I'm actually here to see.
10 months ago
Photo of ACT_1

ACT_1

  • 3063 Posts
  • 2777 Reply Likes

the cute 'entrance' you have to the Coco page,
has made it so the text doesn't show up on Quotes and Trivia pages

Same on Avengers Infinity War. 
Basically your cute entrance pages are breaking the content I'm actually here to see.
by Jennifer Gutierrez
Joined on June 19, 2018
https://getsatisfaction.com/imdb/people/jennifer_gutierrez_ekhoti9kalwny
- - -

https://www.imdb.com/find?q=Coco&s=tt&exact=true
Displaying 30 results for "Coco"
Search category:  All Titles (Exact Matches)

https://www.imdb.com/find?q=Avengers%20Infinity%20War&s=tt&exact=true
Displaying 3 results for "Avengers Infinity War"
Search category:  All Titles (Exact Matches)


10 months ago
Photo of Ava

Ava, Employee

  • 809 Posts
  • 280 Reply Likes
Hi Jennifer, 

I was unable to reproduce the issue you described. Could you take a screenshot of the page so we can see how it's interfering with the quotes and trivia?

Thanks in advance.
10 months ago
Photo of Jennifer Gutierrez

Jennifer Gutierrez

  • 7 Posts
  • 6 Reply Likes
10 months ago
Photo of Jennifer Gutierrez

Jennifer Gutierrez

  • 7 Posts
  • 6 Reply Likes
10 months ago
Photo of Jennifer Gutierrez

Jennifer Gutierrez

  • 7 Posts
  • 6 Reply Likes
and lastly - the Incredibles, to show you theirs is working.
10 months ago
Photo of Ava

Ava, Employee

  • 809 Posts
  • 280 Reply Likes
Hi Jennifer, 

Thanks for providing these. I've passed this info onto our technical team to look into this and I'll let you know when we receive further information. 
10 months ago
Photo of Ava

Ava, Employee

  • 809 Posts
  • 280 Reply Likes
Hi Jennifer, 

Would you please provide us with the browser and version where this issue is occurring?
10 months ago
Photo of Jennifer Gutierrez

Jennifer Gutierrez

  • 7 Posts
  • 6 Reply Likes
Google Chrome, Version 67.0.3396.87.  I've tried clearing my cache and the issue still persists.  The text is there, it's just white.
I also tested in Internet Explorer, version 11.09600.19002.  I am getting the same issue.
10 months ago
Photo of Ava

Ava, Employee

  • 809 Posts
  • 280 Reply Likes
Thanks Jennifer! I've passed this onto our technical team. 

Do you have any browser plug-ins or ad browsers enabled on these two browsers? We recommend disabling these and then return to the title pages to see if it fixes the issue. Ad blockers and plug-ins can interfere with the appearance of pages on our site. 

Additionally could you open the same title pages where this error happened in an incognito/private tab? If it's appearing correcting in the incognito/private tab, we recommend clearing the cache again  and see if that fixes the issue. 
10 months ago
Photo of Jennifer Gutierrez

Jennifer Gutierrez

  • 7 Posts
  • 6 Reply Likes
Hi - all great questions.  No plug-ins or browsers.  I do have Ghostery, but tried deactivating it and it still has the issue.

I tried in incognito and it's still occurring.  I also tried clearing the cache again.

Lastly, as a trouble shoot, I tried on my phone (where I use Google Chrome as well).  On the Mobile website (not the app, but the mobile version of IMDB.com) it is working - I can read the text.  Note, it doesn't have a 'cute entrance'.

However, if I go to the Desktop version (link at the bottom of the page), it disappears again.  And no plug ins on my phone (Samsung 7 if it helps).

On the one hand, I was able to read the trivia items I wanted on the Mobile site.  :)
10 months ago
Photo of Ava

Ava, Employee

  • 809 Posts
  • 280 Reply Likes
Hi Jennifer, 

I've passed this info onto our technical team. I'll let you know when I have further info or if they have any additional questions so we can investigate further. 
5 months ago
Photo of Claire

Claire, Official Rep

  • 1452 Posts
  • 913 Reply Likes
Hi Jennifer,

I'm very sorry for our delayed response. I've confirmed with our technical team that the title page for Coco (2017) has now returned to standard. The title page for Avengers: Infinity War (2018) remains the same, but the trivia and quotes pages do appear as normal.

Please let us know if we can offer any further help.

This conversation is no longer open for comments or replies.

  • 1

Powered by Get Satisfaction