Contact page not working

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  • Question
  • Updated 10 months ago
  • Answered
  • 2
Is this happening for anyone else?

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J.

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Posted 10 months ago

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10 months ago
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Taylor, Official Rep

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Hi J,

Please try to first clear your cookies and cache, followed by restarting your browser. 

If you are still having difficulty, please confirm the link you are using to access the Contact Us form, and whether you are logged in.

Thanks in advance.
2019-09-13T18:55:30+00:00
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J.

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Thank you, Taylor.

I have now cleared my cache and cookies, and I restarted the browser. I signed back in, and I am still getting the same message. The link I am using is this: https://help.imdb.com/contact
2019-09-13T18:56:48+00:00
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J.

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Scratch that. I have it back. I am no longer getting the message, and everything is fine.
2019-09-13T19:01:24+00:00
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J.

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And now I'm seeing the message again.
2019-09-13T19:05:49+00:00
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Ed Jones(XLIX)

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That message happens because of poor internet connections.
I used to get that until I switched ISP's.
2019-09-13T19:06:14+00:00
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J.

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I am using the Chrome browser. The message disappears just as I log in to the browser, but reappears when I refresh the page.

In other words, I need to restart my browser every time I want to see the page correctly and remove the error.
2019-09-13T19:07:20+00:00
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J.

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Just saw your message, Ed. Thanks, that could be it.
2019-09-13T19:07:55+00:00
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Ed Jones(XLIX)

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Disable you virus protections for 5-10 minutes and retest
2019-09-13T19:14:54+00:00
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J.

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Disabling virus protection didn't work, but disabling all my extensions DID work. Now I'll have to find out which extension is causing the problem. Thanks again, Ed.
2019-09-13T19:19:16+00:00
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J.

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DuckDuckGo Privacy Essentials was blocking the page. The extension is specifically blocking a tracker called windrun.amazon.com.
2019-09-13T19:22:01+00:00
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Ed Jones(XLIX)

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OK
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