credit errors - why does faceless IMDB care nothing for its users careers and reputations?

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I have tried every possible way to resolve the problem of credit errors. It's dead easy for someone to put up a false credit, but IMPOSSIBLE to take it down. That is so stupid.

It is grossly unfair that IMDB users can have their careers damaged by an organization with no human face or customer service.

I WILL KEEP POSTING UNTIL AN ACTUAL, HUMAN IMDB REP EXPLAINS TO ME WHY IT SO HARD TO GET THINGS RESOLVED AND WHY THEY DON'T GIVE **** FOR PEOPLE'S CAREERS. After all you guys are nothing without those of us that work in film and TV. This is our livelihood. What are you guys doing for the industry?

This is a scandal!!!

All three editor credits for Ben Telford (iii) are incorrect. I did not work on those shows. Check on-screen credits - my name does not appear.

I CAN VERIFY THIS. PLEASE CONTACT THE PRODUCTION COMPANIES DIRECTLY:

Authentic TV and World of Wonder Productions.

I know the credits are not for another Ben Telford because I myself briefly worked at these companies. There are not two Ben Telfords. Mix-ups happen a lot (both are crazy busy companies) = these are mistakes by the imdb loggers.

PLEASE DELETE!! THIS IS A MAJOR PROBLEM FOR ME.
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ben

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  • very angry

Posted 5 years ago

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gromit82, Champion

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Ben: I don't work for IMDb, but I have some suggestions.

Have you already tried submitting the corrections by going to the page for each show and submitting a "Delete" for your credit on each? If so, please post your last full data submission here on this message board. You can copy it out of the receipt you would have received from IMDb by e-mail immediately after sending it in. (Also, please include the submission reference number -- it's an 18-digit number that will look something like 150123-123456-789000.)

Do you have, or can you get, screen shots or clips of the credits of these programs, showing that you were not credited as the editor of the show, but other people were credited?

If you have not already done so, I recommend using the data verification system (http://www.imdb.com/helpdesk/data_verification) to submit the screen shots/clips showing that you were not credited as an editor on these programs. See http://www.imdb.com/help/show_leaf?additionalverification for an explanation.
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ben

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Yes, thanks, I have tried "delete" - numerous times. Here is the ref number for the last one:

150209-171750-484000

What does this achieve exactly?

Screen shots/ clips etc - that is very difficult. Can someone with ACTUAL AUTHORITY tell me this is going to work?

Why is the onus on me to provide this, when IMDB asks for no evidence when the credit is loaded? Why shouldn't IMDB provide ME with evidence? I am the one suffering damage. Who are these people? The entire system is a mess and the fact they make it IMPOSSIBLE to deal with them through a faceless system that is answerable to no-one makes me angry.

IS ANYONE FROM IMDB READING THIS? DOES ANYONE ACTUALLY DO ANYTHING OVER THERE OTHER THAN LOAD UNCHECKED CREDITS?
(Edited)
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bluesmanSF, Champion

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Why do you care if the credits aren't even on your page? IMDb does not imply that it's you. In fact they imply the opposite. How could this possibly impact you?

IMDb documents on screen credits. So, yes, providing on screen credits to back up your request would work in having those credits corrected to the right name.
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ben

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You aren't understanding, presumably because you haven't read the entire post, or perhaps you should reread. It impacts me because, um, that's my name and there's no-one else of that name that does what I do - get it?

How does IMDb document onscreen credits exactly? Are you saying that they screen every TV show and film made to verify credit uploads? I don't think so.

Why should the onus be on the victim to provide the evidence? If you can't help, don't comment.
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gromit82, Champion

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Ben: First of all, in addition to posting that submission reference number, it would be helpful to also post the content of your last full data submission here on this message board. You can copy it out of the receipt you would have received from IMDb by e-mail immediately after sending it in. 

Second, I recommend that you contact Authentic TV and World of Wonder, where you used to work, to get the screen shots or clips you need to prove the credits are not yours. I'm sure that the folks in charge at those companies wouldn't want the people who actually did edit the shows to have to share IMDb credit for that job with someone who didn't do that work, wasn't credited on screen, and doesn't even want that credit.

Finally, I don't understand how your career is suffering damage from this. You are obviously not the only Ben Telford in the world, nor even in the entertainment industry, as can be seen by the fact that IMDb lists a Ben Telford (I) and a Ben Telford (V), neither of whom is you, either. There is nothing on the page of Ben Telford (III) that directly connects you to that page -- no biographical information, no pictures, no credits that are actually yours. If you have no credits that are actually yours in IMDb, how exactly does it harm your career to have people think you actually have credits -- and if you deny that those are your credits, why wouldn't people believe you?

Hopefully an IMDb staffer will see this and give you a response, but if you can provide the screen shots or clips I recommended, you may be able to get this resolved on your own.
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ben

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Why is this so difficult to understand? There is only one (ONE) Ben Telford that does what I do (editing), therefore my reputation is affected because of this. Why would I waste my time if I wasn't being affected?

I do appreciate your advice, but do you have any idea how hard it would be to get screen shots of those shows? Very, very difficult and extremely time consuming. These are busy places; they don't have folk to go and dig tapes out of vaults etc etc etc for ex-employees with IMDb gripes. If you don't work for IMDb, I'm not sure who you guys are that advise on here, or why, but there seems to be a limited understanding of how things work in the world of production.

The problem with blanket rules where no 'staffer' or anyone with authority can be contacted, or even comments, is that issues are not judged on their own merits. All cases are different and should be treated as such. Faceless organizations like IMDb have no right to be publishing information without confirming its accuracy and if they make mistakes they should damn well make themselves available to assess and address the issues.

Thanks. Data submission below.
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ben

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  • Telford, Ben (III)
    • Editor Credits - Delete

        Title: "Here Comes Honey Boo Boo" (2012) {It Is What It Is (#1.10)}
        Explanation: I did not work on this. If you check the on-screen credits my name does not appear. The imdb credit is not for another Ben Telford because I myself worked at the company that produced the show - Authentic (a phone call to them will 100% confirm). I have confirmed with Authentic that the credit was confusion on the PA's part (it happens, it’s crazy busy/ chaos there). There is no other Ben Telford there. They have also submitted a request for deletion. PLEASE delete.

        Title: "How Human Are You?" (2014) {Mating Rituals (#1.1)}
        Explanation: I did not work on this. If you check the on-screen credits my name does not appear. The imdb credit is not for another Ben Telford because I myself worked at the company that produced the show - Authentic (a phone call to them will 100% confirm). I have confirmed with Authentic that the credit was confusion on the PA's part (it happens, it’s crazy busy/ chaos there). There is no other Ben Telford there. They have also submitted a request for deletion. PLEASE delete.

        Title: Mario & Courtney's Wedding Fiesta (2012) (TV)
        Explanation: I did not work on this. If you check the on-screen credits my name does not appear. The imdb credit is not for another Ben Telford because I myself worked at the company that produced the show - World of Wonder (a phone call to them will 100% confirm). I have confirmed with World of Wonder that the credit was confusion on the PA's part (it happens, it’s crazy busy/ chaos there). There is no other Ben Telford there. They have also submitted a request for deletion. PLEASE delete.

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    gromit82, Champion

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    Ben: I've got good news and bad news. I decided to see if I could find any of the shows credited to Ben Telford (III), and the good news is that I did find one of them on YouTube.



    (Click on the picture to see it at a legible size.)

    The bad news is that somebody named Ben Telford is indeed credited as one of the six editors of this episode, just as IMDb says he is.
    (Edited)
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    ben

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    Well I'm sure that will be deemed conclusive. Except I didn't work on that show. Do the IMDb staff cross check each and every listing as it's added?

    Thanks for your time.
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    DavidAH_Ca, Champion

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    Much of the submission to IMDb is based on trust. It works in part like Wikipedia, in that the data is submitted by the site users, and to a certain extent relies on other Contributors to audit the various shows and check that the credits listed do match the on-screen credits. The main difference is that the submissions must be accepted by a Data Manager before the changes are added to the database.

    IMDb cannot cross-check every item as they process literally several hundred thousand per week. So, as I stated, reputation as a careful contributor and trust play a significant part.

    It appears from what you said, that you did not actually work on these shows, but that you were employed by the company at the time, so the credit does refer to you, not to another Ben Telford. Since IMDb tries to always reflect the on screen credits, they will not remove these credits. However, if you actually did not do the work, you could update each credit by adding the (credit only) attribute to it. This attribute is for this exact case: where a credit exists for work that was not done.