Credit Submission Issue

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  • Updated 2 months ago
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I'm having the same issue, with no idea on how to resolve it. The film's IMDb page has my name in the credits. I have a screenshot of the final credits, with my name and character listed. I followed the instructions, just as you did, and I get the same result. There's no "provide an explanation" option. My submission number is 191211-180330-422208. Can anybody help with this?

Note: This conversation was created from a reply on: Provide and Explanation and submission number not showing up.
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Michael May

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Posted 2 months ago

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Jaime, Employee

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Hello Michael,

Thank you for your post.

I am unable to recreate the issue, when submitting on Desktop you should be able to see a checkbox next to "Provide an explanation to assist in processing this submission"

If you are unable to see this please save your submission for later and share the reference with us.

Thank you in advance.
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Michael May

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The only reference I have is the submission number (191211-180330-422208). When I type that into the reference field and hit "load", no other options appear. I hit "update history" and nothing come up, as far as helping. There is no "provide an explanation..." checkbox available.
It's frustrating because my name is listed on the films IMDb page in the cast credits.
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Michael May

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