DIRECT CONTACT ADDITION GETS SUBSTITUTED INSTEAD

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  • Updated 1 year ago
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I have been wanting to ADD a direct contact info on my page. I have done the proper procedure about 10 times, and instead of ADDING the contact, the original contact gets CHANGED to the new one. So original contact gets deleted and substituted with the new info. I click to "add", not "change/delete". This has been going back & forth each time I tried to update by "ADDING". I even tried to do it using "keep" for contact #1 and "add" for contact #2. The system does not take it. It's like we're only aloud one direct contact info. Help ? 
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The Brat

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Posted 1 year ago

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Col Needham, Official Rep

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Sorry, yes, this is exactly the issue -- you can only have one direct contact for your preferred personal email / phone number. 

If any of your other means of contact are via a company then you can add yourself as a staff member of those companies and then list your alternate direct contacts there.  The direct contact section is intended for preferred personal number and email address etc. 

We have a guide to the various types of contact information and how to update them at https://help.imdb.com/article/contribution/industry-professional/contact-data/GWKFPSMXB9UGCSFW
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The Brat

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Thank you for your prompt response :)
But sincerely, why is the "add" even an option then (if a direct contact already exists) ?
Why not just "change" or "delete" (to later add again) ? Or an explanation box to let us know?
I had read the guide, but did not see anywhere that only one direct contact is aloud. 
It's very confusing and time consuming.
I would suggest to fix this option in the system. 
Thanks !

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Michelle, Official Rep

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Hi The Brat -
Thanks for your feedback regarding the submission form and this particular data type.  I have forwarded your comments to the relevant team for visibility and consideration for future changes.
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The Brat

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Wow, Thanks !!