Err_spdy_protocol_error

  • 1
  • Problem
  • Updated 3 weeks ago
  • Not a Problem
Hi, I keep getting Err_spdy_protocol_error whenever I try to log in to Imdb app on Android. App is on its latest version, on Android 9. Any clues on what to do? Or is it a server bug? Thanks.
Photo of Claudio

Claudio

  • 4 Posts
  • 0 Reply Likes

Posted 1 month ago

  • 1
Photo of Claire

Claire, Official Rep

  • 1491 Posts
  • 965 Reply Likes
Hi Claudio,

So that we can take a closer look, can you please confirm the following information?
  • Device model
  • IMDb app version number
  • Which sign in option did you attempt to use (IMDb, Amazon, Facebook, or Google)?
Thanks in advance.
Photo of Claudio

Claudio

  • 4 Posts
  • 0 Reply Likes
Hi Claire,
Thanks for taking the time to reply.

Device: Motorola Moto G6 Play w/Android 9.
IMDb app version: 7.8.6.107860100
Sign in option: IMDb, which is the one I've already got for several years and it works fine when I log in from any computer. But when I try to log in from my phone either through the app or Google Chrome, I get this error message.
Photo of Steve

Steve, Official Rep

  • 1265 Posts
  • 932 Reply Likes
Thanks for the additional information!

I've created a ticket with our team to investigate further. In the meantime, you may want to delete the app and re-download it from the play store.
Photo of Claudio

Claudio

  • 4 Posts
  • 0 Reply Likes
Thank you Steve.
Already tried that before. Removed all cache and user info, uninstalled the app and installed it again. Still no luck. Anyways, will let you know as soon as anything changes.
Thanks.
Photo of Steve

Steve, Official Rep

  • 1265 Posts
  • 932 Reply Likes
Thanks for confirming - our technical team is still investigating this issue.


In the meantime, they had several suggestions:

  • Please attempt restarting your device.
  • Are you noticing this issue on any other apps?
  • Without signing in, can you go to any title page and at the bottom of the page click "VIEW ON IMDB.COM"? We'd like to know if you see the same error when you do this.
Photo of Claudio

Claudio

  • 4 Posts
  • 0 Reply Likes
Hi again,
I just logged in to the IMDb app and it logged in fine, no issues, no error messages, it logged in right away. This is my first try since my last post here.
Regarding the suggestions:
I did restart my device several times but made no difference.
I didn't notice this issue on any other app.
I didn't see the error when going to'view on imdb.com'.

I'm no tech guy, but what I did find while doing my own research was that this error message sometimes shows up when a computer or a mobile device tries to connect to a web server either via a browser or an app and for some reason it doesn't authenticate properly according to the security protocols the web server demands. Beyond that, I have no idea.
Anyways, thanks for everything.
Photo of Steve

Steve, Official Rep

  • 1265 Posts
  • 932 Reply Likes
Thanks for getting back to us, Claudio!

Let us know if you run into the same issue again so we can continue the investigation.