Error 500: My Page

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  • Updated 1 year ago
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My IMDB page (Jamie Coghill) has not loaded and has shown a "500 Error" for almost a month or so now at least. Could you please help fix this problem? 

Thank you in advance, 
Jamie Coghill
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JAMIE COGHILL

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Posted 1 year ago

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JAMIE COGHILL

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Nikolay Yeriomin (Mykola Yeromin), Champion

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Hello, Jamie. 

It loads perfeclty fine in my case:
 

Error 500 usually signifies temprorary connection problems which get solved rather quickly. 
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JAMIE COGHILL

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Interesting. Thank you, Nikolay.   

My boss and I have each had the same problems with our pages since around (or precisely) when the site updated to the new version.   But I just talked to him about it and it only happens when accessing our own pages.  I can access his page (Paul Mayersohn) from my account and he can access mine from his account.  Any idea what this could be? 
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Nikolay Yeriomin (Mykola Yeromin), Champion

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I can access Paul Mayersohn's page with no problem. 

That is very odd problem I've never encountered myself, so I think IMDb staff should look at that (I am merely a concerned user helping out, hence the "Champion" status). It seems that you are an IMDb Pro user, so I have added an IMDb Pro category to this thread. 

Have you tried accessing a page through pocket devices such as smartphone or app? 
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Lauren Donoghue

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I'm having exact same issue with my personal page but can view other pages. When I'm logged into Pro I cannot access my account/personal page.
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Steve, Official Rep

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Hi Lauren,

We still need a bit more information to investigate this issue:

- Are you attempting to visit your page on IMDb or IMDbPro? Or is it occurring on both?
- Are you following a link to your page or using the "Your Page" link in the top bar?
- Is this occurring on a single device/browser, or have you tried using a different browser or device and noticed the same error?

Thanks in advance!
(Edited)
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Lauren Donoghue

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Hi Steve!

This is occurring only when I am logged into IMDBPro. My page will come up with IMDB but not when I'm logged into PRO. I have followed the "your page" link as well as just typing in my name and the same error occurs. I've tried different computers, different browsers as well as my phone and same error occurs each time.


Hopefully you can help?? Thank you!
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Steve, Official Rep

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Hi Lauren,

Thanks for getting back to us with this!

I've reached out to our technical team to take a look into the issue you've experienced. We will let you know as soon as more information is available.

- Steve
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Lauren Donoghue

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Hi Steve,

Any update?
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Steve, Official Rep

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Hi Jaime,

I'm sorry to hear you are having trouble accessing your page. I would recommend following Edwin's advice above and clearing your cookies and cache. We'll need a bit more information to confirm what's occurring here, please write us back with the following at your earliest convenience.

- Are you attempting to visit your page on IMDb or IMDbPro? Or is it occurring on both?
- Are you following a link to your page or using the "Your Page" link in the top bar?
- Is this occurring on a single device/browser, or have you tried using a different browser or device and noticed the same error?

Thanks in advance!

- Steve
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Buğra Kekeç

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This reply was created from a merged topic originally titled I get 500 errors every time I enter, so please help me..

I get 500 errors every time I enter, so please help me.
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buqra kekeç

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This reply was created from a merged topic originally titled When I enter İMDBPro, I alwaysWhen I enter İMDBPro, I always get 500 errors. get ....

When I enter İMDBPro, I always get 500 errors.
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Steve, Official Rep

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Hi all,

This issue should be resolved with all users - please let us know if you are still seeing the same issue.

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