Error message 224002 on trailers - help please!

  • 2
  • Question
  • Updated 1 day ago
  • Answered
Hi, I am unable to watch the trailers on IMDB and keep receiving an error message saying it is unable to play. I am watching on a tablet, on Microsoft Edge. They work okay on Chrome but I'd like to be able to use Edge. I've tuned off my pop-up blocker to no effect. Ironically, the ads play fine! Any help most gratefully received - thanks!
Photo of Chancery Stone

Chancery Stone

  • 13 Posts
  • 13 Reply Likes

Posted 4 weeks ago

  • 2
Photo of Tom

Tom, Champion

  • 121 Posts
  • 219 Reply Likes
Photo of Chancery Stone

Chancery Stone

  • 13 Posts
  • 13 Reply Likes
Thanks. Done all these things already I'm afraid, without joy.
Photo of MAthePA

MAthePA

  • 2023 Posts
  • 3430 Reply Likes
If the "ad beforehand plays fine" as you've said before, and the same trailer plays fine for other users but not on your side, I suspect the cookies are blocked totally or restricted for IMDb in your browser. Such things may also be caused by a third firewall software.
(Edited)
Photo of Chancery Stone

Chancery Stone

  • 13 Posts
  • 13 Reply Likes
Thanks. Can you tell me where I find cookie blocking? Also, what do you mean by a third firewall software? I only use computers, my understanding of them is limited to what I know from that, so no expert knowledge.
Photo of MAthePA

MAthePA

  • 2023 Posts
  • 3430 Reply Likes
Please follow the steps:
  1. Open the Microsoft Edge.
  2. Click on the More actions button on the toolbar, and select Settings.
  3. Search for View advanced settings and click on it
  4. Under Cookies section, see they are blocked and if so then select Don't block cookies (default).
  5. Restart Edge.

---------------------------------------------------------------------------

Additionally, if you have a third-party (not Miscrosoft) firewall installed -- like ZoneAlarm, Comodo, McAfee, and so on -- then please ask their respective forums how to tune the settings when you have such problem.

I hope this helps
(Edited)
Photo of Chancery Stone

Chancery Stone

  • 13 Posts
  • 13 Reply Likes
Found it, thanks, but no luck - cookies were not blocked. I don't have another firewall that I'm aware of but I'll double-check just in case. Looks like neither of those things are the problem.
Photo of Claire

Claire, Official Rep

  • 1631 Posts
  • 1103 Reply Likes
Hi Chancery,

I'm sorry to hear you're experiencing this issue while attempting to view trailers on your tablet.

So that we can investigate further, can you please confirm the complete list of information below?
  • Device model
  • OS version number
  • Browser name and version number
  • URL of trailer(s) you've attempted to play
  • Full text of the error message displayed
Thanks in advance. We look forward to assisting you further.
Photo of Claire

Claire, Official Rep

  • 1631 Posts
  • 1103 Reply Likes
Hi Chancery,

I'm sorry to hear you're experiencing this issue while attempting to view trailers on your tablet.

So that we can investigate further, can you please confirm the complete list of information below?
  • Device model
  • OS version number
  • Browser name and version number
  • URL of trailer(s) you've attempted to play
  • Full text of the error message displayed
Thanks in advance. We look forward to assisting you further.
Photo of Chancery Stone

Chancery Stone

  • 12 Posts
  • 13 Reply Likes
Think I may have sorted in now, Claire, thanks.
Photo of Chancery Stone

Chancery Stone

  • 12 Posts
  • 13 Reply Likes
Hi Claire, I still have the problem, if you can help. My device is a linx tablet, Windows 10, Microsoft Edge 44 and the trailer tonight was https://www.imdb.com/list/ls053181649/videoplayer/vi951238425?ref_=hm_hp_i_3

The error message says 'this video file cannot be played. Error code 224002'. It appears to be happening randomly as I got it to play when there was no ad in front. So I don't know if that has something to do with it. There is no ad blocker on my computer that I am aware of. Any help most gratefully accepted.
Photo of Claire

Claire, Official Rep

  • 1631 Posts
  • 1103 Reply Likes
Thanks, Chancery!

I've forwarded this information to our engineering team to investigate further.

We'll update this thread once we receive further information.

Thanks in advance for your patience.
Photo of Claire

Claire, Official Rep

  • 1631 Posts
  • 1103 Reply Likes
Hi Chancery,

Our engineering team has been unable to reproduce this issue. Can you please confirm if your OS and browser are updated to the most recent versions?

Thanks in advance.
Photo of Chancery Stone

Chancery Stone

  • 12 Posts
  • 13 Reply Likes
Yes, they are. I am using Edge 44, which is the most recent version. I checked IMBD yesterday and I am still getting the same error message.
Photo of Taylor

Taylor, Official Rep

  • 300 Posts
  • 294 Reply Likes
Hi Chancery,

 Can you confirm that you have tried to clear your browser cache and cookies, followed by restarting your browser? 
Photo of Chancery Stone

Chancery Stone

  • 12 Posts
  • 13 Reply Likes
Hi, yes, I did that twice.
Photo of Claire

Claire, Official Rep

  • 1631 Posts
  • 1103 Reply Likes
Thank you for your patience, Chancery.

Unfortunately, our engineering team has been unable to reproduce this issue or determine what may be causing this issue as the same browser and version number do not experience the same issue via other devices. 

I recommend utilizing Chrome which you confirmed works properly for video playback on your device.

Please let us know if we can offer any further help.
Photo of Chancery Stone

Chancery Stone

  • 13 Posts
  • 13 Reply Likes
A piss-poor 'result' that, Claire, but I suppose politeness forces me to say thank you for your efforts.

This conversation is no longer open for comments or replies.