Hi, I am unable to watch the trailers on IMDB and keep receiving an error message saying it is unable to play. I am watching on a tablet, on Microsoft Edge. They work okay on Chrome but I'd like to be able to use Edge. I've tuned off my pop-up blocker to no effect. Ironically, the ads play fine! Any help most gratefully received - thanks!
Posted 11 months ago
Claire, Official Rep
Claire, Official Rep
Hi Chancery,
I'm sorry to hear you're experiencing this issue while attempting to view trailers on your tablet.
So that we can investigate further, can you please confirm the complete list of information below?
I'm sorry to hear you're experiencing this issue while attempting to view trailers on your tablet.
So that we can investigate further, can you please confirm the complete list of information below?
- Device model
- OS version number
- Browser name and version number
- URL of trailer(s) you've attempted to play
- Full text of the error message displayed
Think I may have sorted in now, Claire, thanks.
Hi Claire, I still have the problem, if you can help. My device is a linx tablet, Windows 10, Microsoft Edge 44 and the trailer tonight was https://www.imdb.com/list/ls053181649/videoplayer/vi951238425?ref_=hm_hp_i_3
The error message says 'this video file cannot be played. Error code 224002'. It appears to be happening randomly as I got it to play when there was no ad in front. So I don't know if that has something to do with it. There is no ad blocker on my computer that I am aware of. Any help most gratefully accepted.
The error message says 'this video file cannot be played. Error code 224002'. It appears to be happening randomly as I got it to play when there was no ad in front. So I don't know if that has something to do with it. There is no ad blocker on my computer that I am aware of. Any help most gratefully accepted.
Claire, Official Rep
Thanks, Chancery!
I've forwarded this information to our engineering team to investigate further.
We'll update this thread once we receive further information.
Thanks in advance for your patience.
I've forwarded this information to our engineering team to investigate further.
We'll update this thread once we receive further information.
Thanks in advance for your patience.
Claire, Official Rep
Hi Chancery,
Our engineering team has been unable to reproduce this issue. Can you please confirm if your OS and browser are updated to the most recent versions?
Thanks in advance.
Our engineering team has been unable to reproduce this issue. Can you please confirm if your OS and browser are updated to the most recent versions?
Thanks in advance.
Yes, they are. I am using Edge 44, which is the most recent version. I checked IMBD yesterday and I am still getting the same error message.
Taylor, Official Rep
Hi Chancery,
Can you confirm that you have tried to clear your browser cache and cookies, followed by restarting your browser?
Can you confirm that you have tried to clear your browser cache and cookies, followed by restarting your browser?
Hi, yes, I did that twice.
Claire, Official Rep
Thank you for your patience, Chancery.
Unfortunately, our engineering team has been unable to reproduce this issue or determine what may be causing this issue as the same browser and version number do not experience the same issue via other devices.
I recommend utilizing Chrome which you confirmed works properly for video playback on your device.
Please let us know if we can offer any further help.
Unfortunately, our engineering team has been unable to reproduce this issue or determine what may be causing this issue as the same browser and version number do not experience the same issue via other devices.
I recommend utilizing Chrome which you confirmed works properly for video playback on your device.
Please let us know if we can offer any further help.
A piss-poor 'result' that, Claire, but I suppose politeness forces me to say thank you for your efforts.
