Error message 224002 on trailers - help please!

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Hi, I am unable to watch the trailers on IMDB and keep receiving an error message saying it is unable to play. I am watching on a tablet, on Microsoft Edge. They work okay on Chrome but I'd like to be able to use Edge. I've tuned off my pop-up blocker to no effect. Ironically, the ads play fine! Any help most gratefully received - thanks!
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Chancery Stone

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Posted 4 weeks ago

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Tom, Champion

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Chancery Stone

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Yes, I am using Edge 44, the most recent. Any thoughts on what the problem might be?
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Tom, Champion

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Chancery Stone

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No. The ad beforehand plays fine, but as soon as the trailer itself comes on I get the same error message.
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Tom, Champion

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This plays okay from my end on an Edge browser, so must be to do with your system/setup.
You could try this:
https://www.thewindowsclub.com/microsoft-edge-wont-play-youtube-videos
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Chancery Stone

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I turned off the Adobe Flash permission, as per your link's instructions, and that seems to have worked. Many thanks for your help!
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Tom, Champion

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Happy you have it sorted. 
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Chancery Stone

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I spoke too soon! Although I tested it with a trailer that previously hadn't played, and it played fine, it's gone back to doing it again, so obviously Adobe Flash wasn't the issue.
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Tom, Champion

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Hi Chancery, that's about as far as I can go with this. You will have to reply to:
Claire, Official Rep for IMDb staff to resolve for you.

So that we can investigate further, can you please confirm the complete list of information below?
  • Device model
  • OS version number
  • Browser name and version number
  • URL of trailer(s) you've attempted to play
  • Full text of the error message displayed

(Edited)
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MAthePA

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Fix Video Playing Errors in Microsoft Edge:
https://www.youtube.com/watch?v=2U8QKA6SiTo
(Edited)
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Chancery Stone

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Thanks. Done all these things already I'm afraid, without joy.
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MAthePA

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If the "ad beforehand plays fine" as you've said before, and the same trailer plays fine for other users but not on your side, I suspect the cookies are blocked totally or restricted for IMDb in your browser. Such things may also be caused by a third firewall software.
(Edited)
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Chancery Stone

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Thanks. Can you tell me where I find cookie blocking? Also, what do you mean by a third firewall software? I only use computers, my understanding of them is limited to what I know from that, so no expert knowledge.
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MAthePA

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Please follow the steps:
  1. Open the Microsoft Edge.
  2. Click on the More actions button on the toolbar, and select Settings.
  3. Search for View advanced settings and click on it
  4. Under Cookies section, see they are blocked and if so then select Don't block cookies (default).
  5. Restart Edge.

---------------------------------------------------------------------------

Additionally, if you have a third-party (not Miscrosoft) firewall installed -- like ZoneAlarm, Comodo, McAfee, and so on -- then please ask their respective forums how to tune the settings when you have such problem.

I hope this helps
(Edited)
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Chancery Stone

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Found it, thanks, but no luck - cookies were not blocked. I don't have another firewall that I'm aware of but I'll double-check just in case. Looks like neither of those things are the problem.
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Claire, Official Rep

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Hi Chancery,

I'm sorry to hear you're experiencing this issue while attempting to view trailers on your tablet.

So that we can investigate further, can you please confirm the complete list of information below?
  • Device model
  • OS version number
  • Browser name and version number
  • URL of trailer(s) you've attempted to play
  • Full text of the error message displayed
Thanks in advance. We look forward to assisting you further.
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Claire, Official Rep

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Hi Chancery,

I'm sorry to hear you're experiencing this issue while attempting to view trailers on your tablet.

So that we can investigate further, can you please confirm the complete list of information below?
  • Device model
  • OS version number
  • Browser name and version number
  • URL of trailer(s) you've attempted to play
  • Full text of the error message displayed
Thanks in advance. We look forward to assisting you further.
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Chancery Stone

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Think I may have sorted in now, Claire, thanks.
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Chancery Stone

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Hi Claire, I still have the problem, if you can help. My device is a linx tablet, Windows 10, Microsoft Edge 44 and the trailer tonight was https://www.imdb.com/list/ls053181649/videoplayer/vi951238425?ref_=hm_hp_i_3

The error message says 'this video file cannot be played. Error code 224002'. It appears to be happening randomly as I got it to play when there was no ad in front. So I don't know if that has something to do with it. There is no ad blocker on my computer that I am aware of. Any help most gratefully accepted.
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Claire, Official Rep

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Thanks, Chancery!

I've forwarded this information to our engineering team to investigate further.

We'll update this thread once we receive further information.

Thanks in advance for your patience.
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Claire, Official Rep

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Hi Chancery,

Our engineering team has been unable to reproduce this issue. Can you please confirm if your OS and browser are updated to the most recent versions?

Thanks in advance.
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Chancery Stone

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Yes, they are. I am using Edge 44, which is the most recent version. I checked IMBD yesterday and I am still getting the same error message.
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Taylor, Official Rep

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Hi Chancery,

 Can you confirm that you have tried to clear your browser cache and cookies, followed by restarting your browser? 
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Chancery Stone

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Hi, yes, I did that twice.