forgotten password

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i had gotten a new password under suzy3852@stargateatlantis.com. i haven't used it in some time after i changed my password.  i tried ot do that today, march 13, 2016 and it seems neither my screen name and password isn't working.   i clicked on forgotten password and said it would send a link to change it again.  but didn't see it under that screen name.  i did add on to aol my cell phone number which i thought it was for imdb.   i used suzy3852@aol.com as a backup email addy to click on to get a new password and then i changed it to  suzy3852@idigcomputers.com and neither one had email from imdb.com.  why is it it takes a long time for imdb to send me email to click on the link to reset my password?   i hate using a community or board thing cause i don't think there is anyone here that is from imdb to help send me a new link to reset my password. this sucks!!!!!!!!!!!!!!!!!!!!!!!!  i want a live person to chat with. not this stupid thing.
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Susan Ramsey

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Posted 3 years ago

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Trevor, Employee

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Hello Susan,

I've reviewed your account and see there is a forgotten password token created. I recommend reviewing your spam folder for our email with reset password instructions.

Please note, only one email address can be associated with an account. The alternate email addresses you've provided would not grant access to your IMDb account.

-Trevor

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