Fraud

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  • Updated 6 years ago
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I signed up for the 14 day free trial and now you have fraudulently debited money from my account. It specifically said on your website that I had to confirm my wish to continue with IMDB pro before this would happen, which I never did. I have reported this to my Bank and they are now investigating this.
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Adrian Faulkner

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Posted 6 years ago

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Pikabo ICU

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There was no fraud.. As with any "free trial" you have to cancel BEFORE the 14 day trial period ends. 

https://secure.imdb.com/signup/v4/help

"Cancellation: A credit card is required for the free trial. Cancel online anytime during your 14-day free trial and your credit card will not be charged. However, you will still have access to IMDbPro.com for the remainder of your free trial period. There are no cancellation fees and no commitments. If you do not cancel by the end of your free trial, your membership will continue and you will automatically be charged the selected subscription rate."

Instead of publicly & falsely claiming fraud, perhaps you should be humbly asking if there's a way to cancel and receive a refund. If it was for a year, you might be able to get the remainder refunded. If it was only for one month and most of that has lapsed, there might not be anything to refund. 
(Edited)
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bluesmanSF, Champion

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You need to contact staff directly via the Help Desk. Staff will not, ever, discuss your account details in public.

It's not fraud. So, you might be careful with what you say in public and/or to your bank. The main page here says:

Note: this is a public forum: anything posted here will be visible to everyone.

For billing/payment issues, visit http://www.imdb.com/bill
For issues regarding accounts or questions involving non-public information, please log into your IMDb.com account and contact our support staff privately via this form http://www.imdb.com/helpdesk/contact_...

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