gainbridge ad is causing physical pain to my ears

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  • Updated 3 months ago
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The tone that is going on repeatedly during the Gainbridge Life ad on Freedive is causing me physical pain in my ears. It's got to stop. There has to be a way of skipping a problem ad. I contacted them about it and, as is typical in website chats, agent could not care less about what I was reporting.
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E Van

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  • physically hurt

Posted 3 months ago

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Steve, Official Rep

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Sorry for the trouble!


Just to clarify, is the problem being caused by the volume of the ad or a specific sound that plays during the ad?


Thanks in advance for confirming!

- Steve
(Edited)
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E Van

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A "specific" what? You're missing a word. How can I answer if you haven't communicated effectively? It's quite obvious by my words that it's NOT a volume issue (afterall, I could turn it down if that was the issue, right?) and that specific tone or sound that sounds like ringing metal just over and over and over and over again, continuously, as the commercial plays.
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Dan Dassow, Champion

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Hi E Van,

By any chance is this the offending ad?
https://www.ispot.tv/ad/IzCR/gainbridge-tulips

Note: I am a long time user of IMDb, not a staff member.
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E Van

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No, this isn't the one but it is quite similar and I hear the same repeating tone. The one on Freedive (at least the one I've been seeing) doesn't have tulips. I can't tell what they're auctioning in that one. I have to say that even though I hear the same tone in your video that it is not as loud nor as prominent, so does not cause pain here. Perhaps it is a function of volume on Freedive. Thanks for your help. I would not say, in summary, that the volume of any commercial on Freedive is excessively loud, but it's that repeating tone that's causing me pain.
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Steve, Official Rep

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Thanks for clarifying - we've also received your feedback sent via the Contact form in our Help section and have notified the proper team.