Game of Thrones board is flooded by trolls 2

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Archived and Closed

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A day ago I posted a complaint about "Game of Thrones" IMDB board:

For the past six months, the IMDB board of "Game of Thrones" is flooded by trolls. The messages are not necessarily spam or foul language, but of topics that have no relevance to the show, like "what is your favorite color?". I first tried to put the posters in the ignore list, but it did not help at all - there are too many of them. Reporting those messages is not effective for the same reason. Please do something about this: shut the board for a while, increase the moderation or whatever you see fit  - something must be done.

The answer I received is totally dissatisfactory:

When you see threads on this Message Board that have nothing to do with "Game Of Thrones", please use the Report Abuse feature to bring it to the attention of our moderators (move your mouse to the Flag link found under the message heading and click on 'Report Post' and follow the instructions on your screen) and our staff will review it and take appropriate action.

I am very disappointed. The answer I received is not a solution - it ignores the problem and places the responsibility on some else. Not only the person who answered me ignored what I wrote very specifically - that reporting the posts is not effective since there are so many of them - but also locked the thread. As a result, regardless of the topic, I cannot explain why the answer does not solve the probelm, and others who may feel the same cannot post what they think of the topic.

Therefore I have no choice but to post it here again, in request of better and more serious treatment of the problem.

The answer I received is relevant when it comes to sporadic posts, but it is not the case. The trolling is not done sporadically - it floods the board. With all due respect, I do not think it is my job or any of those who visit the board to sit every day for hours and report the countless posts. Morever, from my experience it takes a couple of days for the moderators to inspect the breaching post and decide whether to erase it - by then hundreds other mor recent posts flood the board, so there is no point of reporting these. In my opinion, this situation needs increasing of the moderation. The frequent visitors of the board cannot, and I believe it is not their responsibility, to fix the problem.

If you wish to see feedback of the topic, it is here: http://www.imdb.com/title/tt0944947/board/flat/235706736?p=1

What the user LucasAnon wrote (the second post he posted on the above thread) reflects what I think of the answer, except that I am not amused. It is your job to solve problems, not dismiss them so offhandedly.

I request that you, the person who reads this message and is supposed to answer it, not to dismiss my post with explanation how to report abusive messages, but to see for yourself what is going on in the "Game of Thrones" IMDB board. I also request to leave this thread open for further posting, in case I or anyone else who feels the same wishes to comment.

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ThomasJ

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Posted 5 years ago

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bluesmanSF, Champion

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Staff does not comment on abusive users. They ask us to use tbe system in place and allow it to work. The Help Area suggests that if you do not like that, you should stay off the message boards and stick to the core features of the site.
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ThomasJ

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What you wrote is equal to the former answer I received: ignoring the problem.

First of all, I never asked to comment about abusive users. I requested to increase the moderation.

Did it occur to you how much it is inconvenient for the visitors of the board, when they want to open a discussion, and it gets lost in the flood of troll messages? This is a problem, and it needs solution.

You are supposed to solve problems, not pretend they do not exist. Not by telling users: "You don't like it, stay away from it". No, this is not an answer.

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Vincent, Champion

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Not by telling users: "You don't like it, stay away from it". No, this is not an answer.

Let's be really clear: It is an answer; it's just not an answer you like.

Something you may not realize is that IMDB staff is tiny, the companies income is miniscule and the primary core functions of the site (maintaining the database) is already such a monumental task that they are always several weeks behind, you can see the backlog here:
 http://www.imdb.com/czone/times?ref_=hlp_brws

The simple reality of the situation is that there are literally millions of forums on this website and they will never be moderated. You can use the tools provided to report and ignore other users; or you can stay off the message boards.

The core features of this site do not require you to ever view or read the message boards. The forums do not generate revenue and are not likely to be of any higher level of priority any time this decade.

You don't have to like the answer; but I've been on this site for over 10 years and it's likely to be the only answer you receive.

IMDB is a database first and foremost with a priority on listing accurate on-screen credits. Features like the forums are simply toys for visitors to play with; if you don't like those toys, avoid them.

You are supposed to solve problems, not pretend they do not exist.
This is a matter of perspective; it's not a question of pretending they don't exist it's a matter of priority. You don't wash the dishes while the house burns down, you get out of the house.

The forums are simply not of any level of priority to IMDB in comparison to core features of the site. You may not like this decision, but it isn't your site and it's how they have decided to run it.

You could always offer to hire a few thousand additional staff members to moderate the several million forums on this website at your own expense.

Once you realize the scope of the issue and where this sites prioritys are; you might gain some perspective on the situation.
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(closed account)

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Vincent wrote:
The forums do not generate revenue and are not likely to be of any higher level of priority any time this decade.
That's an interesting point.

Recently in another thread, employee Murray C. mentioned "...the much-larger set of people we are looking to attract to the IMDb boards...."  (I hope he'll pardon me for using that partial quotation completely out of context here.)

Given what you said, it's interesting that they would bother launching such an effort.

You said: "the forums do not generate revenue ...."
Do you mean that the forums have no impact at all (not even indirect effects) on revenue, regardless of how many people use the boards? ... If so, then I wonder why IMDb is trying to attract many more people to the boards?  What would be the point of that effort, if it had no hope of even indirectly impacting revenue at all?

You say the boards "... are not likely to be of any higher level of priority any time this decade."  ... If that's true, then I wonder why IMDb is trying to attract many more people to the boards?  Is there no incremental prioritization involved in driving that effort?
(Edited)
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bob the moo

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Mine is blue.
Please discuss.

bob
note: I am not an IMDb employee, nor in any way affiliated with IMDb
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DavidAH_Ca, Champion

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A day ago I posted a complaint about "Game of Thrones" IMDB board
and you got an official reply from an IMDb staff member. That staff member then closed the thread. Surely this should be seen as a sign that IMDb is not going to discuss it further.

Why did you expect a different response for this post?
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ThomasJ

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Yes, I expected the official to treat my complaint seriously rather than dismiss it offhandedly. This is the reason I posted my complaint in the first place. The answer I received - I could read it in the FAQ section of the website.

As for locking the thread: there are websites that if you contact them, they do not close the thread so quickly - they send you email in which they ask whether the answer you received solved the issue, enabling you to continue the thread in case the answer you receive is not satisfactory. Regardless of the topic of the complaint, I believe it is better conduct of the help team.

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