getting kicked out the adding an episode

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • 1
I have been getting kicked out of adding an episode to Sounds on 29th, today-2/28/2017, repeatedly.  I get to the Other Crew Section and get kicked out to start completely over multiple times on multiple episodes 5.7 The Milk Blossoms & David Rodriquez and 5.8 Dead But Fancy & Jodee Champion.  I have started over multiple times but am getting tired of being kicked out of episodes to start over as the information that I am adding is quite extensive.
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Tracey Eachus

  • 7 Posts
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  • frustrated

Posted 3 years ago

  • 1
3 years ago
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Jaime, Employee

  • 678 Posts
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Hello Tracey,

Thank you for your message.

Sorry to hear you've had issues submitting to our site.  I can see in your submission history that you managed to submit a lot of data on that day in question in a few different submissions, would you normally submit this amount of data in one submission?
3 years ago
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Jaime, Employee

  • 678 Posts
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Hello Tracey,

Just to give you a further update, I have been informed that there was an issue yesterday with this but that it should now be resolved, if you could try again and let us know if this is not the case we'd really appreciate that!
3 years ago
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Adrian, Champion

  • 1645 Posts
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Tracey,

I had a similar issue yesterday. I think the main problem is with newly created people (i.e. people just added to the database.) I was able to get my change to go through when I excluded a single cast member. My issue was fixed and hopefully yours has been as well.
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