Getting size error while trying to add any image to my profile

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  • Updated 1 month ago
  • Solved
It's any image I try to add.  One in particular the size is 24kb, the error im getting says the image must be between 20kb and 20mb.  I do have PRO.
Photo of Russ Mercier

Russ Mercier

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Posted 1 month ago

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Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

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That's not 20KB min it is 50KB min.
The Image is to small.
Use this https://pixlr.com/editor/  and when done save the photo as PNG (Transparent, Full Quality) not a JPEG. It increases the file size by almost a factor of 9. Your 24KB will go to 237KB

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Taylor, Official Rep

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Hi Russ,

As noted by Ed Jones, the minimum file size is indeed 50 KB. I would also recommend uploading the highest quality image available. 

Further information regarding images can be found on our Image FAQ as well