Help - Deleted email account, cannot sign in to IMDb.

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Hi, I’m writing on behalf of a friend. We’re trying to resolve an issue linked to his IMDB account. His account is signed out (forgotten password) and is linked to an old hotmail address which has been deleted due to inactivity. He cannot sign in, delete old content or change email preferences. This is quite a big issue and so far having no luck with contacting IMDB. Deleting the whole account is not an option because he’s signed out, and also regestering for a new account is also not possible because he needs to keep the same name. Can anyone help to resolve this matter?
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Poppy Augarde

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Posted 1 year ago

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Col Needham, Official Rep

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Why does he need to keep the same name?  If your friend works in the entertainment industry and needs to update his credits, he can do so just as easily via a new user account.

Please see https://help.imdb.com/article/contribution/filmography-credits/adding-filmography-credits/GAB5B33MBL... and https://help.imdb.com/contribution or write back with more specific information. 

You may also find this useful -> https://help.imdb.com/article/imdbpro/manage-your-imdb-page/what-s-the-difference-between-an-imdb-pa... 
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Poppy Augarde

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Hi Col, thanks for your reply and the helpful links included. He is currently doing this already (updating his credits with a different user account) but he needs to log into his original account to delete old/out of date information, photos and change his email preferences to his new email and have full access to his original IMDB account (which he is paying for). He cannot do this from the different account. He needs to keep the same name because it’s his name and he’s an actor.
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Jeorj Euler

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Hi, Col Needham. Wouldn't the customer in question have to download all the items in his name page's image gallery and then start all over again?
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Jeorj Euler

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Hi, Poppy Augarde. Was his Hotmail account later claimed by another? He should just open a new Hotmail account under the same handle/username, and then go through the password recovery process on IMDb and other sites.
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Poppy Augarde

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Hi Jeorj, the matter has been resolved from this suggestion! Thank you so much
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Jeorj Euler

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You're welcome, Poppy Augarde. A bullet was dodged! Cheers!
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Poppy Augarde

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The hotmail email account has been completely erased. I don’t believe hotmail exists anymore as it’s been changed to .live or gmail? Would this be possible?
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Jeorj Euler

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Right, Poppy Augarde. I forgot about that.
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Poppy Augarde

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This may work... going to give this a try.

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