Help with duplicate accounts

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  • Problem
  • Updated 2 years ago
  • Solved
Hi.. I've create two accounts. I don't know hot it was possible. Am I paying twice? Please help me to delete one...

Note: This conversation was created from a reply on: I've merged my two accounts, but one that doesn't exist anymore still appears on ....
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Glauco della Sciucca

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Posted 2 years ago

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Col Needham, Official Rep

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Do you mean two name pages or user accounts?

We can only locate one name page and one user account for you. Your name page is located at https://www.imdb.com/name/nm9989286/

Does the following help explain the situation: https://help.imdb.com/article/imdbpro...
(Edited)
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Glauco della Sciucca

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Thanks for the answer. I'm using this: https://www.imdb.com/name/nm9989286/ . Is this the account where is located my payment? If there are others Glauco Della Sciucca or Della Sciucca, Glauco or Della, Sciucca Glauco that's my fault. Yesterday evening I was trying somethin hard to me. Now I need a single and  unique account, with the garantee that that's the same account of the payment with my credita card (processing yesterday). Can you delete the others? The other account created by myself? I wanna enjoy the account (Imdb classic and Imdb  Pro) with a single step I mean: a single credential deteting the other ones. It's a jungle, to me - this "beginning" on Imdb. Please help me again. Thank you. Best regards. Glauco 
(Edited)
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Col Needham, Official Rep

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Everything is set-up fine, you have an IMDb user account and an IMDb name page which is as it should be for someone in the industry.  The two have been correctly connected together and there is no duplication. 
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Glauco della Sciucca

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Photo of Glauco della Sciucca

Glauco della Sciucca

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Photo of Glauco della Sciucca

Glauco della Sciucca

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Thank you again. Last consideration: if I use Facebook credential, then I can't use IMDB PRO. If  I use "other sign in options" choosing gmail, I can use Imdb Pro, but in this case my ID is glaucohoffmandellasciucca: i just wanna give it  my name:Glauco Della Sciucca, but when I can do it the  messagesay me that there's already a Glauco Della Sciucca... Please help me to resolve. I can't use a id where the name  is not correct, of course, I just wanna delete the others glauco della sciucca to choose the id glauco della sciucca deleting that terrible glaucohoffmandellasciucca. 
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Col Needham, Official Rep

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Please re-read https://help.imdb.com/article/imdbpro... for the difference. The “Your Activty” page is completely separate from your name page. Unless you intend to post reviews or create lists, for all practical purposes, nobody other than you will ever see your activity page. It is not possible to have spaces in your IMDb user ID so it can never match your credited name page
Photo of Col Needham

Col Needham, Official Rep

  • 6866 Posts
  • 4909 Reply Likes
Please re-read https://help.imdb.com/article/imdbpro... for the difference. The “Your Activty” page is completely separate from your name page. Unless you intend to post reviews or create lists, for all practical purposes, nobody other than you will ever see your activity page. It is not possible to have spaces in your IMDb user ID so it can never match your credited name page