Help with renewing account

  • 1
  • Problem
  • Updated 9 months ago
  • Solved
  • (Edited)
I tried renewing my IMDB Pro after allowing it to lapse. I had to use my Amazon account for some reason this time, when I originally opened and paid for my account I used my Facebook. Now I can't access my Shaina Sandoval profile or account through IMDB Pro, my IMDB Pro account is useless and I might have to put a stop order on it with my Credit Card. Please help me get my IMDB Pro account working, I want people to see my profile picture when they search my name and I want to update my information and use pro through my account. The original email the account was created is REDACTED
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Lisa Sandoval

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  • frustrated

Posted 9 months ago

  • 1
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Steve, Official Rep

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Hi Lisa,

It looks like you created a new account under your husband's email, rather than link your previous account to renew it. I've unlinked this Amazon account so you have another chance to link to the correct IMDb account.

Please take the following steps: 

1. Visit the IMDbPro sign up page: https://pro.imdb.com and select "Log In" 
2. Select "Login with Amazon" 
3. Input the login details for your Amazon account (your husband's email at the domain "@gmail.com")
4. Give IMDb permission to log in with your Amazon account 
5. Input your login details to connect your IMDb account (your email at the domain "@cox.net")

You should then be logged into your previous Pro account. You can reach us here if you are still having trouble.


Cheers,

Steve
(Edited)

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