How can I get back into my account? (Hacked)

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  • Updated 6 years ago
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My ex-partner keeps making updates without my permission, using my email address. IMDb says "account does not exist" when I try to log in. I've asked IMDb repeatedly to stop allowing this, or to let me delete the updates. This person is a real problem. I really need to get him off my account.

I just got an update notice in my email this morning, and he is at it again. He's using my name staci@staciwilson.com. So when I tried to login to change my password, I got a message onscreen from IMDb saying "This email address does not exist". How can the email address not exist, when just a few minutes before, IMDb.com was sending me emails to it??? See attached screen caps.

This is frustrating to say the least. This person is making updates to my professional page, pretending to be me. He is posting false information. IMDb.com refuses to help me, and will not provide a phone number or an email address to a human being. How can I talk privately to a real human being? This is a legal issue, so I'd rather not keep being forced to plead my case in public.

Thanks.
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Staci Wilson

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Posted 6 years ago

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Michelle, Official Rep

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Hi Staci -

Please contact our HelpDesk staff directly through the following form: http://www.imdb.com/helpdesk/contact_form and they will be able to assist you with this account issue.



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